They followed through with the process they told me would happen.

I liked their quality of work is fantastic, there is a lifetime warranty that goes with my home, essentially- I never have to worry about the bathroom again. Ever. Our installer, Matt, had me come check things out periodically. I liked that. He was very honest. Integrity!! 😊. I’d rate them 10+

It was quick and Efficient very pleasant young man and other employees.

Communication was perfect.

Very effective

Multiple promises broken, when inquired about each one was told "not in contract."

Sam was awesome. He was fast and efficient and did great cleaning up. Very friendly company.

They did a fantastic job

We are very happy with our slider door that was installed, Good product. Install was very professionally done and looks great. However we are not happy with some of our dealings with Mad City. Here is how the initial visit went. We asked for an estimate on the install of 3 basement windows and an upstairs sliding door. The Rep measured for the door and then for the basement windows. After giving us an estimate for both we decided to go with the basement windows only since we felt the windows were a necessity and the door we had still worked fine. The Rep wrote out a contract and had us sign and pay for half the amount. We were happy with our decision.
The next day a man came to measure for basement windows. He left without saying anything to us. A few days later our Rep showed up to tell us that the basement windows need to be egress and would require extensive dirt work before they could be installed. We do not want the extra expense of dirt work and egress windows so we just wanted our money back. The Rep said that wasn’t possible since we had signed a contract. We either had to do the dirt work for the windows or get the slider we got an estimate on previously. She absolutely refused to give us a refund. She did give us a discount on the slider but that is not really what we wanted to spend our money on.
Now we have a nice new slider that we really didn’t want and still need basement windows. We don’t understand why basement windows couldn’t be replaced. Our son-in-law told us that it was permissible to replace existing windows.

Whole process went very smooth and look very nice.

The installers did a wonderful job. They were very kind and courteous. They made sure was done right. Thank you very much.

Mario and Eric were polite, professional and got the job done quickly. They cleaned as they went along. We love the new door.

They was on time called when they was going to be here cleaned up and put everything back the way it was

On time crew. Professional.

Everyone we met was very professional and the final product was great.

costly

From start to finish, Mad City sales reps and workers were professional and on time. They did a great job.

Was lied to about several things and threatened when I told them I was unhappy. Would never use them again. It says I'm not likely to use them again, that's not true,I WILL, NEVER USE THEM AGAIN OR RECOMEND THEM TO ANY ONE.

As I have stated before, your customer service needs attention.

I recommend Mad City without reservation. Installation, service and communication were excellent. The entire project was painless.

Very good company to work with from sales through installation.

Everybody I dealt with was very professional, courteous and knowledgeable. They helped me choose and install just what I wanted.

Windows manufacturer is local (Olathe), sound warranty

The entire process was very impressive!

The installer was absolutely awesome.