Experience was great

They are not going to give me the copy of the work sheet that I signed.

We had a very good experience with this company. I absolutely my new upgraded shower with hand rails and a fold up seat for convenience. My husband a day or two after the project was finished found a spot he thought needed some attention.
After contacting the company Mad city sent out

David and Austin arrived perfectly on time, were polite, and got right to work on installing my new patio door. It was expertly installed and except for my new door, I couldn’t tell they were even here.

Mad City was great. I will use them again.

Everything about the experience was very good. There was a point where I had misunderstood/didn't ask enough questions, but when I contacted the company they were very good to help get me the info I needed to get the process back on track.

Matt, my installer, and Sunil, a member of the post-install service team were far and away the highlights of my entire experience with Mad City. Everyone else was smarmy or a straight up a-hole.

After four hours of incredibly high pressure sales tactics from Anton, and me saying no numerous times, I caved in to get him out of my house. As part of my agreement, I was promised my entire subfloor in the bathroom would be repaired even "down to the joists" if needed. I insisted it be written into my contract and had him include the name of his manager who approved it.

As I expected, once it was installation time, they found any and every excuse to not honor this agreement, claiming it was too vague in the contract despite Anton confirming that it was what was offered and thoroughly discussed during his sales pitch. They then resorted to using scare tactics, like threatening to leave me without a toilet in my *only* bathroom and then reporting me to the city, to avoid what the pushy salesman guaranteed me. It took numerous calls from myself, our installer, my sister *and* my father to Bath Field Manager Dan Sorrells, and Operations Manager Robert Never-Provided-A-Last Name before they agreed to do part of the subfloor work.

Overall, my tub is beautiful and I'm glad I had the project done. My biggest recommendation here is to get everything promised to you by sales written down IN DETAIL before agreeing to anything. And make sure they actually get permits.

Good job.

Only part of my project is complete. I will provide a clearer response to this question once all of the work is done.

5 weeks of cold showers. Just about my worst nightmare.

The only reason it’s a nine out of 10 is because $$$$$ Not everyone can afford this. I could not have Afford it 10 years ago.

There were so many errors. They measured the countertop wrong. We had to wait three weeks for them to custom order it before we got it installed again, they cut off the countertop too short on the side, so we have a 2 inch gap from our counter to the stove, the molding on the top cabinet was not iinstalled correctly, and the staples went through a gap instead of into the wood and so there’s a gap there that you can see through. The installers did a good job other than that. We didn’t notice this until after they left. That’s just too many mistakes for a professional job for what we paid for.

Would recommend good job.

It took the major part of 5 days to complete the job, it's a huge transformation, it was really dark tbefore & now it's so light & airy, everyone who has seen it really Loves it! It's beautiful & the 2 men who completed the job did an awesome job thank you guys!

Installation was good, but not great. Completely messed up about 90% of our counter tops, we are still waiting on them to be replaced. The installers are not the measurers and that has made it a huge problem. There are a lot of small imperfections and for something at this price point I would never recommend this company. No one from business management even cared to follow up very much. Very over priced for the experience. I will go with small local companies next time. Even your installers did not agree with the cost of the project that they themselves are installing. Management will ruin this company in the long run. You make it very clear we the customer are just a number to you.

There were some hiccups but everything was right in the end.

My home after 4 days was left damaged and dirty and incomplete. My kitchen floor was damaged My walls they left without completion. I had to wait 3 weeks for tgem to return to rebook my appliances and finish. The Boss Robert isn't a very pleasant person to deal with. He said he wouldn't fix my floor but would send me a 1000 dollar Che k once I signed off.

Mad City windows was an answer to prayer! The last 2-3 years I have on and off been looking at windows and praying about what brand to get. I will always believe God sent your agent to our door at just the right time. We had never heard of Mad City before. We decided to listen and price windows, I mean, what could it hurt? So glad we did! Triple Pane, Double Guaranteed for Life, made in the USA, they train all their employees, take out the old and put in the new mostly all from the outside, insulate, caulk and trim around the windows, cleaned up afterwards and took old windows so we didn’t have to mess with that. They even helped move some of the heavy furniture out of the way! Oh, and they provided financing, we chose 10% down and interest free if paid in 12 months. Our living room window broke during shipping so they immediately ordered another one to be made. They went ahead and installed all rest and will come back and install the living room window. I’ve already heard from them (less than two weeks) and a date is set for them to come and finish! Quality windows and excellent installment team! All in one day (except for the one that broke). I’m thanking Jesus every day for sending Mad City to our door!

My project is not yet complete so I can not answer yet

Good quality, beautiful results.