The installers were very efficient. They finished the project well within the time allotted. They each knew their job and worked well together. Very professional.

Everything!

Highly recommend!
Salesman was very informative. I especially was impressed with the demonstration.
Installers cleaned up any mess all through the installation and were friendly and informative also.
A+

The whole experience was so smooth
From the super nice sales lady to the wonderful installation team. The windows look so nice and are so easy to open/ close.

So professional and explained everything so well

Mad City got my windows done in two days and were very clean and careful. My windows look great! Thank you!

I already have recommended Mad City to a friend!

I already have recommended Mad City to a friend in window discussions!

I’ve recommended Mad City to others already

After doing a lot of research on quality, price, & customer experience & satisfaction, we chose Mad City Windows to replace our windows. The quality of the windows are superior to any others on the market.

The sales staff is knowledgeable, but doesn’t use high pressure tactics like so many others do. They don’t have to, because the windows sell themselves!

The installation crew arrived on time ready to work. They introduced themselves & explaned exactly what would be done & how long it should take. The original crew chief, Mark?, was measuring & cutting trim while his assistant, TC was carrying in all the windows, tools, & other supplies & began removing the old windows. While TC was working inside, Mark had an accident with the saw & cut his finger. It was pretty bad to where he couldn’t continue to work & get stitches. Another crew chief, Cody, was called at another job, & as soon as he finished there, he came to our house to complete our project. He was really impressive! He had been working at the other job since 6:00 am, came to our house & he & TC didn’t finish until 8:45pm. They worked their hearts out for us. They were our heroes.

Even though they worked so late Cody still spent time answering questions about the windows & showed us all the workings of each window.

High quality product, excellent customer service. Installer Mike was friendly, knowledgeable, & shared his discoveries.

Job was very well done considering only one person was the installer

very nice and listened and answered to me. Made me feel comfortable

Product is very clean corners, insulator, and so clear to look out. The screens on their windows are very nice.

Our experience was great all the way around!

Seamless process - from sales to installation to follow up the Mad City team met and exceeded our expectations. We will absolutely be planning our next round of window updates with this team!

Installed very well finished off (caulk and trim) with attention to detail. Very nice installers.

Mike was professional conscientious about his work neat and thorough. I would recommend him to anyone who wanted quality work done.

Mike was very professional & very comfortable to be around. We very much

Because the finished quality when the installers left I refuse to put one of my friends on to mad city because the job looked like a 4yrs when around with super glue and clear nail polish and I have 4 people looking to buy windows in the next few months and I told them to use someone else beside MadCity

i was told the 4 drawers next to the sink would be easy close. I was also told that the new cabinets would have a shelf in them.
It turns out neither was true. I was lied to.

The installers were very professional and polite. We love the new shower and tub.

Great quality of windows

I am very pleased with Mad City. I had windows installed and from the sales representative to installation the Mad City team was professional, courteous and competent. I recommend Mad City!

Overall. They did a fantastic job. My only complaint is that all the pieces to complete the job should have been double checked. I would still highly recommend Mad City windows to my family and friends! I've had a couple family members look at it. They were impressed.

I would recommend Mad City windows and bath 100%. Excellent from start to finish.

Too expensive to "recommend," but the quality is high.

It took a lot longer than they told us for the door. We had to keep calling because no one would call back.
We ordered the door the first part of September and the door is still not finished. The came in with a broken locking system. For a door that costs that much money you expect better service and in a timely manner.

I definitely can recommend Mad City as a returning customer. They replaced all our windows and this time they did a bathtub to shower conversion. Friendly sales and staff. Quality work. Double warranty. What's not to like. There are many places that you can hire someone to do a renovations but Mad City is like a nice restaurant instead of a fast food meal. You can go cheaper but if you want a quality experience all the way through and a guaranteed product I would go with Mad City.

I am amazed at how great these windows look and how well they block outage cold! The room is noticeably warmer! Installation was quick, professional, and they cleaned up as they went.

Even though issues were corrected, there were too many to start with. One has not been corrected, Damage to residence from contractors' trailer hitting garage door trim.

Very professional from sales to the installation. and love the product.

My family and I would recommend mad city and bath. They are professional, friendly, honest and they back their product and work. The company is on the pricey side. But that is expected for quality, versus a company that isn’t about quality and instead all about quantity.

High quality replacement of leaking tub/shower unit. One day install worked well for occupant in upstairs apartment. Re-used existing shower head/sprayer attachment. Minimal disruption to room decorative trim.

At the sale, work to imagine how the replacement might differ from existing, and ask questions. Be careful to allow enough time for a complete installation, including unseen conflict(s), and how those should be handled: With the sales rep as well as the installer(s)? Also define how unfinished work is to be handled at the end of the workday (i.e., how much payment to withhold?).

My kitchen looks great! The cabinets are beautiful. It was done quickly and the installers were great!

Our original date had to be pushed back because a piece of the countertop was not made to our expectations. The install team (Brad and Lucas) was very proactive in getting this solved and the decision was to have it remanufactured after consulting us and upper management. The installation was only delayed one month, which we were pleased with. The actual installation team, (Brad and Reese) did an excellent job! They were knowledgeable and professional and worked well together! This made for a very pleasant experience for us and is much appreciated!!

Window needed to be caulk to fill large gaps between windows and trim

We highly recommend mad city for the tub to shower conversation, very high quality materials and great service 🙂

They were very professional and did an excellent job in a short period of time. I love my new windows!

From start to finish, this was a fantastic experience. The sales agent gave the most impressive demo I’ve ever been shown, without trying to force us to buy. The communication was seamless, and the install went great and they finished when promised. The only minor hiccup was when they had to come redo the caulk. This was easily requested and handled quickly (and well!!) As a first time window buyer, this was a great experience. The final product is priceless. I will never own any other window!!!

Short wall cover and corner (4”x75”wall cover),paint scraped off south wall,and floor marks on tile floor from plumber

The installation team of Matt and Lucas was very courteous, friendly and professional.

Unacceptable: install (finishing), enlargement of access-to-plumbing hole, and clean-up. Called almost immediately voicing my dissatisfaction. I have to wait a week before the tech (inspector) comes to look at/fix. This begs the notion that there are plenty of “fixes” going on out there … I have no idea about the quality of the materials, or how readily warranties will be honored, and I am not a perfectionist, but this certainly doesn’t appear to be a “professional” job. For what it cost, I would have expected more than a $2,000 end product look. Disappointed and leaning on the sorry side that I didn’t back out and eat part of the down payment.
Ask me again after the tech shows up.

I would recommend Mad City for any one looking to install a new shower. It was done when I was told it would be. It is beautiful!

They did a wonderful job from office to salesperson to installers, I would recommend them to anyone.

We’re very satisfied with the windows. The team did a very good job on installing them.

we love our new patio door and the fact that they did such a good job as well as being great guys was a plus, thank you again

I would make a positive recommendation if I was able to tell the potential client what to look out for.