They did an outstanding job from start to finish.

Legacy did great work. James was the reason I would not recommend the company. He seemed great in the beginning and at the end made an error in billing and forced me to pay for that. There was a discrepancy of about $500 that he could not account for and he made me pay for it, although I had already paid my deductible and he didn't know why the amount was off. He admitted it was probably an error on his part. The entire project gave Legacy over 40K and in the end he forced me to pay what he was off. It was a horrible experience trying to remedy this and find a solution. I had always provided to him EXACTLY what he asked for, and he would reconcile plans with me with a detailed overview. But after it was done, he set up an appointment and came into my home to collect the balance that was unaccounted for, and it was very uncomfortable. My boyfriend suggested we split the difference being that was the fair route as he admitted it was his error and he was unable to show why I owed it. But he said he needed to collect the entire amount and would check with his manager and get back to me. He cashed the check the next day and never reached out to me again. I would never recommend James to anybody and it left a sour taste in my mouth for the whole experience with Legacy.

They were very professional and caring. The whole staff worked well together, and I couldn't be more pleased with the work they did.

From beginning to end it was a very helpful and thorough process with clear options and feedback. The work was also very high quality and expedient.

Left roofing nails everywhere, some weird metal cleats in the roof, that another rep took out after I pointed it out. Sider who trimmed my steps actually kicked the trim in, instead of trimming it to fit, which blew out my drywall. Literal hole in my wall. Someone sided over my hardwired doorbell so now I have to find that.

Legacy as a contractor office in general was great to work with. Your field crew and subs on the other hand did irreparable damage that they told us they would protect against. Recommendations from myself are taken in high esteem not earned by legacy.

Still picking up nails.

Very professional work done timely and cleanup was great!

Legacy did our roof, garage roof, and gutters. Those three things were fixed within eight months of the initial claim and were done well! However, our siding was never completed. We were told that Menards offered the siding but it couldn't be ordered

Friendly service from beginning to end.

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I TEXTED CHRIS ON SATURDAY AUG. 2ND AT10:34 AM ASKING " WHEN WILL LEGACY BE SCHEDULING MY GUTTER REPLACEMENT? CHRIS GAVE ME AN ESTIMATE FOR THE JOB ON JUNE 5th, 2025 FOR $3,999.70 ON 8-9-2025 I SENT HIM AN E-MAIL "Chris, do you know what the install date will be for my gutters & downspouts? TODAY IT IS SEPT. 16th 2025 AND HAVE YET TO HEAR ANYTHING BACK FROM HIM AT ALL?? PLEASE LOOK INTO THIS?

I thought the process was very smooth. I even have recommend legacy already to a friend/neighbor.

There was a problem with the estimate and I never got my awnings installed and never got any help getting things figured out

Kevin Sippy's communication. He was responsive when I needed help but wasn't overbearing when I was busy with other commitments and could not engage immediately. Just the right amount of attention and care. I really appreciated that, and I respect Kevin a great deal for having the ability to know when it's "go time" versus "patiently waiting" time.

Extremely satisfied with Legacy and all of the team members we dealt with, Geoffrey Miller, Patrick Flaten, Lenora and all of the crews went above and beyond to ensure quality installations of Roof, Siding, Fascia, Soffits, Doors, etc. would highly recommend

Installation crew stole my ladder and broom. I never received a check for replacement. Its been about 3 months and the check amount won't even cover the cost to replace the items.

I did not like what they did.

I have already recommended Legacy to family and friends,

I am likely to recommend Legacy Restoration because they are efficient, keep good communication for the entire project, and a good price for the quality of work done.

I have recommended and continue to do so! Staff was extremely friendly and there every step of the way. The roofing team was so fast and efficient!

Good service

Did a very good job of keeping us informed on schedules and work progress. Good attention to detail on work as it was being done.

The organization and process went smoothly . Loved that there is a person who is in charge in every different project .

Lack of regular updates. Ignored calls and messages. Left loose flashing for last - exposed wood. Stuck with cloth nailed over siding that was removed (to try to match but we did not seek siding claim but were told to pursue).

The job that Legacy Restoration did was fine. At the end, I got a big payment from the insurance company and paid them over the phone the same day it came. There was still a small amount left to be paid, but the insurance company was waiting for them to fill out a piece of paper first. Legacy harassed me every day with phone calls and emails. I had already paid my deductible, therefore there was no reason for them to be contacting me. They had been in communication with the insurance company the whole time. Finally, the check came, and I took it to the bank, and mailed out the remainder the same day. They were trying to call me every day, leaving me messages, and harassing me for money that the insurance company was going to pay once they filled out the paper.

They did what they said they would do in a timely manner it looks good thanks

Legacy was a nightmare to work with, I had 3 different projects managers during the process. They damaged a section of my facia and then took 6 weeks to respond when I sent them a quote to repair it. By that time the

It was a really good experience, I just don't have friends to recommend Legacy Restoration to. I did recommend Legacy Restoration to a neighbor, I just wouldn't go around asking people if they need their roof replaced.

They were efficient and did a good job.

Was not too happy with the added costs at the end that were not covered by insurance.

I would recommend them as they did the job and it was done correctly and efficiently.

Did great with the roof. And if someone asked me for recommended roofer, I would still consider Legacy Restorations. However, I would not recommend for anything else. I had a significant project that included roof, siding, garage door, and windows. I was told that LR could take care of all of it. Roof got done right away, Siding took more than a year. Never did the garage door, or window. I was told I could find someone on my own (that is what I eventually did), but LR was supposed to handle all this for me. Very disappointed.

Billing issues were extensive and some work was completed without clear authorization.

I would recommend Legacy Restoration to a friend, as everyone on the team was exceptional.

My experience was that they were very thorough in their planning on the work they did on my home. They kept in contact with me during the process of getting the materials and followed through when doing the work.

Legacy Restoration was everything they said they'd be. There were no surprises and everything went the way they said.

Great work dealing with my insurance company and arranging all of the details for roofing, gutters and siding replacement. Roofing went great! Although gutters needed some adjustment after the first rain storm! Siding installation was fine, but lacked attention to detail at final cleanup. Internet cables were left drooping and the attic insulation was hanging out below the siding, making the finished product look sloppy. Issues were quickly resolved after I contacted Legacy requesting additional cleanup.

Great communication and service

Overall experience wasn't up to reasonable standards of customer service.

Very satisfied with how you handled the job and the insurance company. Was happy with the timing and quality of the work.did a good job with the cleanup.

I was first contacted by Legacy thru a door to door sales person. They did an initial inspection of my roof and told me that there was defnitely storm damage that would get worse if not addressed. I agreed to file an insurance claim. the insurance adjuster and the specialist from Legacy came out to inspect. At this time the specialist from Legacy told me that there was no damage to my roof. That right there was a red flag to me that the sales people they were sending out would say just about anything to get you to file a claim. The insurance did approve new gutters though, so I moved forward with that project. They also approved some smaller items, such as vinyl trim around my garage door. Since my project was no longer as big as Legacy hoped, I feel that Legacy did not make me a priority. They said they could do my gutters, but had no interest in the other work, such as the garage door, since that was done by a separate team and the scope was just not large enough. Fair enough - though since they pushed me to file the insurance claim I do feel like they should have been willing to complete all of the work approved by insurance. But we did move forward with just the gutters. It took a very long time to get the work done - 8 months. I signed the contract on 8/6/2024. 8/21/24 gutters were installed, but the gutter guards were not. When we asked, the crew had no idea we had ordered them. Also, the wrong size gutters were installed, so the crew had to come back out and tear down all of the gutters they installed and put up the right size. They still didn't have the gutter guards so we were told they would need to come back. then we heard nothing until December 2024. A crew from Minnesota who was helping out (I believe his name was Austin) came to take some measurements. At that time I told him about some issues we had with the gutter installation. He said he noted it. two days later he called to tell me the gutter guards were special order and would not be in before his team headed back to Minnesota, but that someone else would be in contact. he also told me there was a section of gutter that was damaged and needed to be replaced, which he said he had noted. We heard nothing again until 2/28/25. A message from Julio that they had found proper gutter guards, would need 2 weeks lead time, and would call again when they were in. I called him back to discuss the other issues and he said there were no notes and he was not aware. I heard nothing after that until 3/19/2025 when I received a call from Matt. He said (again) that they found the correct covers, ordered, and would be approx 2 weeks. On 3/31/25 got a call from Josh that the covers were in, and crew would be out on 4/3/25. I spoke with Matt on 4/1/25, before the crew came out, to discuss my other issues. He acknowledged there were no notes on my project, but added my issues so that the crew could address before the covers were installed. He also said he would talk to the production manager (Paul Bisuaro). Matt did call me back after speaking to Paul, and assured me that my issues would be addressed. On 4/3/25 the crew came out, were here from 7am until noon. I walked around the property with one of the men and pointed out the issues. I did not watch them all day to confirm they were addressed, but I have not had issues since. They said they were not able to find the section that Austin indicated needed to be replaced, but Matt said if something does turn up later I am still covered by the lifetime warranty. On 4/9/25 I received another call from Matt to makes sure I was happy with the work, and I confirmed I was, and I paid the remaining balance due.

They know very well how to work with the insurance company

Legacy’s representative, Leviticus was extremely friendly, kind, professional and knowledgeable throughout the entire claims process! He was also able to convince our insurance carrier to make an additional payment.

The workmanship was unacceptable. Light fixtures that were supposed to be saved were thrown out along with rain gutters that were to be saved to be put back on house. There was a vent that was supposed to be saved. It also was thrown out, we as the homeowners had to replace all of that at our own cost, and then when we tried to have legacy, reimburse us, we had a long, legal fight with them on that. Then they put a gag order on me so nothing could be said on social media to explain what had happened or give a bad review to get settlement completed.

Easy to work with and very helpful with all aspects of the project.

friendly service, quality work

I definitely will, throughout the whole process. It was handled and very well done throughout the whole process. Thank you for the great work done.

These comments pertain to the roofing aspect of my project, not window replacement. No issues with window replacement. It was windy on the day of the roof project. As a result, tear off materials were scattered across the yard. I have been picking up miscellaneous tear off materials for weeks. I also found hundreds of nails since the day of the project. It seemed like the project crew was pressed to finish the job in one day and worked very quickly to accomplish that...which resulted in a bit of a mess on the ground. Also, my gutter screens were not placed back in place very well. Again, it was at the end of the day/job and the crew was trying to be done. As far as I can tell, the work on the roof was done fine. I have no leaks and the roof looks good from the ground.

I believe you charged me too much to replace my roof. I had to pay American Family Insurance almost $6000 more than my 1% deductible of $5300. They said it was because you guys were expensive, and the roof had a depreciation of 13 years since the last replacement.