everyone was great

I thought they were very professional, followed through, and got it done in a timely manner.

Punctuality and professionalism

Please see comments below that overall contributed to my outlook on the project. Thank you.

Would highly recommend them

Very quick and helped manage communication with insurance company.

They were very prompt once we got the ball rolling. They set deadlines and they were met in the timeframe that they said it would be done in. I am very happy with them.

The service was slow and I never got a receipt. They have pushed me away.

Legacy made the entire process very painless. They handled all the legwork from start to finish. And the finished product looks great

Thorough inspection and detailed work.

Everything went smooth and on time. Great job.

Good overall service, quick response to request on line, respected the property and asked about removing shoes before entering which left. Good first impression

This survey is separated into 2 parts: my experience and my customers' experiences. Although I had a very good experience, I have referred a few customers and heard complaints from them about poor follow-up and not returning phone calls, so unlikely to refer in the future.

I would recommend them to a friend because of their quality work.

They are very professional, always kept me in the loop and let me know the steps in the process. I was very satisfied with the whole thing.

My neighbor is planning to call you folks

Found quite a few nails after the job was done. Could spend a little more time on clean-up.

Lousy Workmanship. Left Nails in Driveway and Lawn. Messed up Siding. Vents were not placed on Vent Holes. Project Manager Michael Karberg leaves work of finishing issue of siding to someone named Brag Rogan who leaves message once but does not respond back to the follow-up messages left on his Cell Phone.

The process was very smooth.

Legacy Restoration was very good to work with. They would receive 5-stars in every category. They were very timely and had great communication.

Legacy was clean and efficient, had everything done in good time with no issues.

Communication was awesome from the first person to the last people we dealt with.

You would not even finish the work on my house after I had a signed contract

Price

Levi was very detailed and very accurate with his explanation of the work to be performed as well as the costs.

Very thorough explanation and ongoing communication. Efficient job and good cleanup.

Up front about everything that was happening -completed in a timely manner.. always responded to questions and completely happy with way it looks

This is a great company to work with from planning, to throughout the process, all the way to the final inspection.

Very good workmanship and responsive crew members, from the office all the way down. We are thrilled with the way the project came out. It matches our vision and dreams perfectly.

They are good advocates for their customers when it comes to dealing with insurance companies

Great work, reasonable price, great customer service

Excellent teamwork!

Everything from the salesman visiting to the completion of the project, to everything in between, was perfect. The team, the supervisor, the windows, were all on schedule and done very well.

Terrible communication. Costly delays. Poor craftsmanship by installers. Failed universally to met our expectations. So thankful to be done working with Legacy. Would never recommend.

They did an outstanding job from start to finish.

Legacy did great work. James was the reason I would not recommend the company. He seemed great in the beginning and at the end made an error in billing and forced me to pay for that. There was a discrepancy of about $500 that he could not account for and he made me pay for it, although I had already paid my deductible and he didn't know why the amount was off. He admitted it was probably an error on his part. The entire project gave Legacy over 40K and in the end he forced me to pay what he was off. It was a horrible experience trying to remedy this and find a solution. I had always provided to him EXACTLY what he asked for, and he would reconcile plans with me with a detailed overview. But after it was done, he set up an appointment and came into my home to collect the balance that was unaccounted for, and it was very uncomfortable. My boyfriend suggested we split the difference being that was the fair route as he admitted it was his error and he was unable to show why I owed it. But he said he needed to collect the entire amount and would check with his manager and get back to me. He cashed the check the next day and never reached out to me again. I would never recommend James to anybody and it left a sour taste in my mouth for the whole experience with Legacy.

They were very professional and caring. The whole staff worked well together, and I couldn't be more pleased with the work they did.

From beginning to end it was a very helpful and thorough process with clear options and feedback. The work was also very high quality and expedient.

Left roofing nails everywhere, some weird metal cleats in the roof, that another rep took out after I pointed it out. Sider who trimmed my steps actually kicked the trim in, instead of trimming it to fit, which blew out my drywall. Literal hole in my wall. Someone sided over my hardwired doorbell so now I have to find that.

Legacy as a contractor office in general was great to work with. Your field crew and subs on the other hand did irreparable damage that they told us they would protect against. Recommendations from myself are taken in high esteem not earned by legacy.

Still picking up nails.

Very professional work done timely and cleanup was great!

Legacy did our roof, garage roof, and gutters. Those three things were fixed within eight months of the initial claim and were done well! However, our siding was never completed. We were told that Menards offered the siding but it couldn't be ordered

Friendly service from beginning to end.

ii

I TEXTED CHRIS ON SATURDAY AUG. 2ND AT10:34 AM ASKING " WHEN WILL LEGACY BE SCHEDULING MY GUTTER REPLACEMENT? CHRIS GAVE ME AN ESTIMATE FOR THE JOB ON JUNE 5th, 2025 FOR $3,999.70 ON 8-9-2025 I SENT HIM AN E-MAIL "Chris, do you know what the install date will be for my gutters & downspouts? TODAY IT IS SEPT. 16th 2025 AND HAVE YET TO HEAR ANYTHING BACK FROM HIM AT ALL?? PLEASE LOOK INTO THIS?

I thought the process was very smooth. I even have recommend legacy already to a friend/neighbor.

There was a problem with the estimate and I never got my awnings installed and never got any help getting things figured out

Kevin Sippy's communication. He was responsive when I needed help but wasn't overbearing when I was busy with other commitments and could not engage immediately. Just the right amount of attention and care. I really appreciated that, and I respect Kevin a great deal for having the ability to know when it's "go time" versus "patiently waiting" time.

Extremely satisfied with Legacy and all of the team members we dealt with, Geoffrey Miller, Patrick Flaten, Lenora and all of the crews went above and beyond to ensure quality installations of Roof, Siding, Fascia, Soffits, Doors, etc. would highly recommend