Up front about everything that was happening -completed in a timely manner.. always responded to questions and completely happy with way it looks

Very good workmanship and responsive crew members, from the office all the way down. We are thrilled with the way the project came out. It matches our vision and dreams perfectly.

They are good advocates for their customers when it comes to dealing with insurance companies

Left roofing nails everywhere, some weird metal cleats in the roof, that another rep took out after I pointed it out. Sider who trimmed my steps actually kicked the trim in, instead of trimming it to fit, which blew out my drywall. Literal hole in my wall. Someone sided over my hardwired doorbell so now I have to find that.

There was a problem with the estimate and I never got my awnings installed and never got any help getting things figured out

They did what they said they would do in a timely manner it looks good thanks

It was a really good experience, I just don't have friends to recommend Legacy Restoration to. I did recommend Legacy Restoration to a neighbor, I just wouldn't go around asking people if they need their roof replaced.

friendly service, quality work

I definitely will, throughout the whole process. It was handled and very well done throughout the whole process. Thank you for the great work done.

These comments pertain to the roofing aspect of my project, not window replacement. No issues with window replacement. It was windy on the day of the roof project. As a result, tear off materials were scattered across the yard. I have been picking up miscellaneous tear off materials for weeks. I also found hundreds of nails since the day of the project. It seemed like the project crew was pressed to finish the job in one day and worked very quickly to accomplish that...which resulted in a bit of a mess on the ground. Also, my gutter screens were not placed back in place very well. Again, it was at the end of the day/job and the crew was trying to be done. As far as I can tell, the work on the roof was done fine. I have no leaks and the roof looks good from the ground.

So straightforward in the process, helped with the insurance claim, and everything was handled and communicated in a very professional manner. It was wonderful that they handle everything in-house so you aren’t trying to get bids from contractors and whatnot- they handle everything from start to finish.

My roof is leaking in the mud room around a vent in the roof

They were easy to work with.

Legacy did a good job on the roof and siding. Everything looks good. We had a few issues with the wiring for our home security cameras but everything was fixed and works well.

I'm really happy with the job they did on my roof. They did it fast, all in one day. They were really nice and cleaned up really good.

In my experience with Legacy Restoration, Austin and his team were accommodating. It was a bit of a journey to work with the insurance company, but they stayed with it. It was above and beyond my satisfaction.

They did an outstanding job handling my claim.

There was a leak and they came to me. They are the best company.

The people at Legacy helped make sure my project was done on time, on budget, with great attention and quality. It was a stressful time and the whole team made me feel better about the process and the work. I would happily work with them again.

The whole process was easy and timely with Legacy.

very happy with the job, communication was great

I feel that their process and their service were really good. Everybody was friendly and seemed to be on the same page in completing the project.

They have good quality service, and good communication skills

The work was good and fast and Legacy Restoration treated me right.

I felt confident that the whole project was done professionally. From the woman who knocked on my door and told me that she’d like to inspect my roof. To Austin who did his best to convince my insurance company to complete the siding. Which they didn’t, but I was good with it. One thing that was difficult for me to understand was the insurance companies explanation of what they were covering. And you all had a problem with it too. But it got done. And finally, and this is important. The Hispanic young men who installed the roof were professional hard workers. Happy to be doing a difficult and somewhat dangerous job. I hope they don’t have any immigration problems. I’m concerned that our current president is making a huge mistake by deporting men like the ones on my roof. MikeKnafla

I had several project managers and the ball was dropped a few times. I do not know who Maya Lefebvre is listed below.

All the service people I worked with from Legacy Restoration were friendly, knowledgeable, and very helpful. From the beginning roof of inspection to the work with the insurance company to the completed project all went great! This is the second home where we have had Legacy Restoration replace our roof. We highly recommend them.

Very good experience as a whole. Great communication on all aspects of the job

They were easy to work with, did an excellent job, and I have no complaints at all.

A+++
The communication and guidance that Austin provided leading up to construction was wonderful and he came to meet us in person to discuss the process and pick out the options. The paperwork and contracting was smooth and easy and we didn't need to worry at all about dealing with the insurance company. All of that was taken care of.
At my home, I found that while the work was being done, very special care was taken not to disrupt or damage anything on or around the house, including my wife’s beautiful plants that she takes great pride in. The Foreman kept me posted on the progress throughout with great communication and when completed, all of the debris had been carefully cleaned up and there was no sign that they had even been to my property, except for the beautiful new roof, of course. Pretty amazing. I would recommend Legacy Restoration to anyone. Thank you!

Justin did a great job.

My sales representative was very helpful and convenient.

Good experience, Legacy rep. worked extremely well with my insurance.

We would absolutely recommend Legacy! Fast efficient and amazing quality of workmanship. Showed up on time, finished the job fast and clean up was great.

The roof was done very, very well, with a lot of satisfaction, along with the gutters. The people who came out, inspected the house, and did the work were great. Everyone was very professional. The work was completed in a good amount of time. We were happy with the crews and supervisors. We had a lot of hail damage from the storm in Foley. Legacy Restoration did a great job contacting us and keeping us in the loop throughout the process. I was very grateful for that.

Spectacular customer service, always keeping us updated on changes. We had a change of contact person in the middle of the project and were introduced to the new contact and a very thorough handover of information to new contact.

work done in a timely manner.....workers amazing

I have referred five people already.

You made the process go smooth and handled everything start to finish. I had been denied coverage in the past. However the my first contact informed me of a different hail event I wasn't aware of. In the end, Insurance covered a new roof. Legacy took care of everything after that.

You can put the job into their hands.

They seemed to do well at first. They were very prompt, at least as far as the paperwork. However, once we finished the paperwork, we couldn't get the work done before winter. It took them a long time to get something done. They said I was next on the list, but it ended up being towards the summer before they got started. They were kind, but the representative I was using stopped answering my calls. I wasn't mean or anything. I was just asking where they were at. By the time Legacy Restoration got back to me, they told me he no longer worked there. It seemed like there was. 2-3 months delay. The company itself has great potential. Once they began to communicate with me with the new representative. It went well, and they followed through and followed up. Even when there was an issue with a contractor, they immediately had that fixed.

No one kept us informed of what was going on.

They forgot about my file, and I had to call them for over 6 months before I got my work done.

They're a good company to work with.

Legacy Restoration was very professional and kept me updated with the timeliness of the project and what they were going to be doing. They took care of things well and did a great job.

They did good work. I was happy with everything!

On the end that I dealt with, the job was fine, and I very much enjoyed the diligence of the salesperson. He did a great job.

I have told neighbors & friends about the
company. I felt they did a good job overall.

A job that was supposed to take a few months ended up being a year and a half of extreme frustration trying to get crews to my property to finish the job. Lots of poor communication and mis-cues amongst Legacy employees.

My experience was less than optimal.