Professional organization, efficient employees.

I was satisfied with the communication and the work performed. According to the city inspection, all was good.

An amazing crew removed and replaced my roof in a day.

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I already took your survey. Do not call me anymore or send me any more emails!

I was not really satisfied with the cleanup. There were four or five staples in the flowers and three or four nails left in the driveway, and I don't think that is acceptable.

Made it relatively easy to work with insurance. Staff was kind. Siding is beautiful. But staff hounded us repeatedly for insurance checks before project was done despite insurance and mortgage company advising us not to give them checks until the job was complete. Crew was too small, just 2 people. And siding shouldn't have been done in winter. The project took too long to complete. Now I'm being hounded for reviews.

Everything Legacy Restoration did was fine.

Poor to no communication throughout, except once the final invoice was issued
Multiple project managers during the course of the project--I still couldn't tell you who they were or how many there were
Delays with insurance company due to inaccurate information provided by Legacy--this happened at least twice
Quoted amount on soffits changed midstream, although it was subsequently honored when I said that wasn't acceptable
Another quoted amount was increased (gutter installation) and I just cancelled that portion
After project was said to have been finished, someone had to come out to complete two relatively minor things
Entire process took too long and was extremely frustrating

Follow through, work quality, overall customer attention

There were a few situations where I felt more communication would have been helpful around scheduling and insurance.

The project time was over a year. Geoffrey took over as project manager and got it done. Thanks Geoffrey.

they did a great job

Salesman lied repeatedly about start date and gave constant bull**** excuses. Delay of 3 months from promised date cost us time and money. Only when we contacted a lawyer did they schedule.

I like how they took care of everything. I didn't have to fight with the insurance company because they took care of that also.

Working with the project manager, Kevin, made the process extremely smooth and streamlined from beginning to end.

Justin has always communicated with me on very timely basis. The work is recognizably high quality, completed by productive and conscientious professional crews. They got things done right, in just a short amount of time!

Our roof is high, and we have not been up there to inspect the work that was done. However, we trust Legacy Restoration to take care of their customers. The city came to complete inspections, and we expect the work to be done decently on the roof.

Everything went great with Legacy Restoration. The workers were very courteous.

They are too slow.

High quality work. Quickly responded to questions and concerns.

I picked a blue color that was from Mastic Siding, turned out to be JUNK! It rippled on all sides of our house. Legacy turned it in as an insurance claim on their part, the second time being put on my house the Mastic product did the same exact thing. Mastic put up a fight, wanting to put the same junk on my house for the third time but Legacy Restoration fought for us!!! Legacy went way above and beyond and got LP Smart Siding for our home. It's AMAZING!!

low stress, no issues, high quality work, excellent results

Completely incompetent management of the project.

Multiple problems needed to be corrected after roof was installed in early June, repairs were finally completed (I think) on Nov 15. Also had new gutters installed, had them out to adjust due to standing water in gutters twice, never noticed any of the installers using a level to make sure there was enough fall for the gutters to drain. The whole process seemed very un-organized. If I ever need another new roof I will go with a small local contractor.

The original plan changed according to how much the insurance paid. I was lead to believe my house would also have money left over for

I have recommended them already and will in the future. Very professional and helpful

The siding team did a nice job with the work. The roof.. not so much.

They had poor customer service.

Everyone I had contact with were very friendly, courteous going above and beyond to make sure I was satisfied with the process, the experience, the planning, outcome and results. They were truly easy to work with and professional.

They did the work on a timely basis and professionally. We had one little hiccup with the shingles not laying down flat, but they sent someone out and resolved it.

Transparent and easy to communicate with they responded quickly and effectively

Pedro was clear and made sure to answer any of my questions.

We weren’t home when project was done. Two weeks later upon coming into driveway OUR cord was left laying across driveway, entering house no electricity. Outlet on back of house was used which broke the circuit breaker to freezer in basement.
Debris had fallen into stove exhaust. We weren’t aware until a few weeks later our microwave wasn’t working.
Lots of nails left laying noticeably on deck, they came to go around house cleaning up but couple dozen left that we needed to pry out between boards.
All fixed great.

The installer's boss came and left after just a bit. One of the workers left after that, ran up time, and bought some beer. When he came back, he took one up on the roof with him and was drinking it on the job. When I told them, the company told me they were just drinking water. I know what a bottle of Corona looks like compared to water. We even have pictures that we sent the company, and they still didn't believe us. We didn't appreciate that.

The actual work and the guys that did the work did a great job! The ones that managed the project did follow through and communicate.

I was disappointed. They did not repair my house. They were very terrible.

It was a very positive experience with excellent communication.

They are very professional and reach back out to you. They are friendly and transparent. They did a great job overall, from start to finish.

Our experience with Legacy was more than we could hope for, from the first person we met to the finish of our project, everyone was very friendly and very knowledgeable about everything to do with the project.

They provided excellent customer care and communication. They gave me plenty of options to choose from.

Even though the roof replacement was a long and drawn out process interacting with the insurance company, Legacy provided communications when asked and followed up often until the job was approved and completed.

Be honest with their customers, provide them with billing, say what they are going to charge for and don't lie about what they do charge for.

Courteous customer service, all the way, and we are thankful for that. Overall experience was not great. Between cleanup, some damage and a frustrating, drawn out resolution process, we did not finish as happy customers.

Having had this experience, in the future I would seek out a small company. There were so many different people involved, which I feel complicated the process.

I contracted their service, and they did a very good job with my roof. I would recommend them to anyone needing roof repair or replacement. They did a good job. Thumbs up!

They did a great job on the roof!

I highly recommend this company!

This was a great company to work with. Legacy was efficient from beginning til the end !

The work was done in one day, and occurred at the tail end of the roofing season. Thus far we have no complaints. Our roof is covered with snow (Feb 11) so we cannot inspect anything, but when we observed before the snow cover, it looked like any other roof in our neighborhood. The price was a bit high for us, but the promise that it would be the last roof we would need (we are in our early 70's) was reassuring.

Terrible communication and you busted my gutters during install