It was professionally handled from beginning to end, questions were answered and they did good cleanup
The number of people I had to deal with was excessive. I dealt with 3 people because 2 of them left the company, and it was very frustrating.
I felt I got poor service through the ordeal.
this process has taken forever and is still not completed. The quality of the work seems good but the organization is terrible. I was supposed to have gutters put on after siding but a crew came and put half the gutters on before the siding and came back around 8 months later and finished. the siding crew threw away an 18 foot section of down spout because of this and I still haven't had it replaced. The siding crew broke one of my windows and that had to be replaced as well. No, because of all of the screw ups I will not recommend. I also don't like Cole. He is unreliable and will not get back to you when you call. I have had to go to his manager twice just to get him to call me back.
The crew rushed it. They were very fast but sloppy. There were about 6 things that were not finished when they left. The foreman had to come back to fix them which we appreciated, but it should have been right the first time. These things would not have been done if I didn’t climb up on the roof myself to inspect. And even 2 months later I noticed that when they took screws out of my gutters to put new flashing behind them one of the gutters was pitched the wrong direction and overflowed because it was holding water.
Mostly good, but the issues noted below should have been handled better especially the wrong color corners that were spec'd in job n the white window n door borders which were supposed to be in the specs, but were not. I should not have had to stop work to tell supervisor edges borders supposed to be white and also negotiate for white borders. My wife wanted to terminate the job right then n was mad at legacy n me too for willing to pay extra so the job wouldn't be delayed.
Very responsive company and employees
The communication was terrible!
Everyone was a pleasure to work with.
Downspouts billed to insurance but never installed. Installers left marks on front porch and rear deck.
Very good customer service. We were happy with all our projects completed by them. From the sales representative to the team of workers that came out to do our roof and siding.
The people that I encountered were responsive to my questions/concerns and helped me navigate the insurance process. Any concerns that I had were quickly resolved and the end product was excellent.
I thought the company was fantastic. They were approachable and friendly.
The person who started with us was new and seemed to no follow through, but the person who picked it up has been great.
The work was completed, exactly the way it was supposed to be.
It took a year, and I went through five different project managers. However, I am not complaining that the work took a year. My complaint lies with the fact that I had five different project managers in the process.
Crosby made the process easy. He was professional, responsive and did extra steps to help it all go well even when we were not in town and able to ourselves.
I didn’t know your company until my State Farm agent told me, you didn’t even show up in my google search but you are the best!
We have had some minor issues after the project.
Great customer service! Brandon took care of everything for me and was always available to answer any questions I had.
Yes, they were better to work with than any of the other companies that gave estimates which were three times as much just so they didn't have to do it
The follow through became a real issue for us at the end. I was very disappointed in the salesperson, Dan Cherry, by the end.
I felt the first estimate they gave looked good; by the end of the project, they doubled the estimate, which my insurance company was fine with, but it bothered me. I feel they ripped off my insurance company; therefore, I will not recommend Legacy Restoration. The young man who did the work was great.
They're very good, communicated well, and I'm very satisfied.
I am on the fence whether I would recommend or not. The site supervisors for different aspects of the repair were available and responsive but the other aspects of the company need improvement. The Legacy Restoration Experience brochure as part of the initial visit suggests copies of all invoicing to insurance companies & Weekly project updates. Copies of insurance invoicing never occurred and weekly communication did not occur. Most communication was initiated by me trying to gain information on status of the project. Part of the project was to include replacement of my skylights which to my surprise were eliminated when the final invoice was sent. No indication prior that Legacy decided not to replace them.
Third party work (electricians and gutter replacement crew) were poorly completed. Had second crew of electricians come out to repair what the first crew did and I have since corrected what they did on all the outside receptacles (loose receptacle boxes). Outside lights will be corrected also as the practice of using extensions and 4" screws to secure the lights are unacceptable and result in loose fixtures). Electricians took out inspection permit with city which has not been completed as of this date although I was told it would be after questioning it. The gutter replacement crew damaged the drip edge at each gutter location tearing out the old gutter and left it that way.
Project took excessive time to complete the repairs. Initiated May 2022 roofing was done end of August 2022 and siding Jan of 2023 gutters late spring of 2023. Final billing August 2023 and required updates as some of the items billed were not completed.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Legacy Restoration (MSP- Storm) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys