The workmanship was good but account management inconsistent due to staff turnover
In the end they came through but we had some struggle along the way
Having Legacy Restorations install my metal roof was truly a fun, learning experience. The metal roof is a perfect platform for my solar panels.
If I have a need for another roof, I would call Legacy.
The work on the roof was done in a very timely fashion. I had a new asphalt drive way and they worked around the issue of not having heavy equipment on it. I did appreciate that very much. The cleanup of debris and roofing nails was very good.
The salesperson stayed on top of it and was there for us. She got back to us with questions really quickly, and they did what they said what they would in the time they said they would.
Decent work and overall project management, the clean up after the job was extremely lacking, picked up over a dozen pieces of siding and near a hundred nails over weeks after.
There is still an unfinished piece to my project from last fall. I do not have handles for my new skylight. Also, in cleaning up my garden this spring I found a pile of roof refuse and at least 60 nails. I had not reported this back to them yet.
We have recommended Legacy to a neighbor.
Every step of the process went smoothly. Every employee and contractor was very professional and respectful.
Jordan came by and asked to take a look. He found a significant amount of damage that another company did not even look at. Our insurance company took care of that. He was right, and I was shocked the other company missed it. I was very happy with the entire process and the outcome.
They did a great job. It was done in one day. They were professional.
When I first decided to do my siding I was a bit reluctant. I had a kitchen remodel that was only supposed to be 6 weeks that went longer than 6 mo. It was the worst experience for a hime owner. BUT the sales representatives reassured me that this would not be the case with their company. AND THEY WERE RIGHT! THIS IS THE BEST COMPANY to work with.
Peter Breimhorst was our main contact, and he was good.
They did a great job. They were always on top of stuff! They were fast putting the roof on. It was nice that they were in and out. We didn't have to go weeks listening to the hammering. We have a sizable roof that they were able to get done in one day!
There are a lot of storm chasers. After the hail, they asked, "Can we look at your roof?" They said they would go look up there and submit the claim, which they did. A lot of those companies are really shady. Legacy Restoration were not like that. They were good. I got a good roof. Don't be scared of them or think of them as being shady storm chasers.
Ultimately, the quality of the work is good. My roof and windows look and operate as expected. The entire process lacked the level of communication I would expect and the length of time to complete seemed a bit long, although the pandemic may have played a part in this.
I thought the work they could do was done nicely however Legacy could not complete all aspects of the work. They could do the roof but not the gutters. My biggest pet peeve is unkept promises. As the final check was being written they offered a free meal to my favorite restaurant. Over a month later....Nothing! Why would they even bring that up. Drives me nuts!!
The management team was extremely accessible, and open. They helped navigate the entire process to make it effortless. The installation team was professional, and respectful. They also kept me abreast of what was happening during the installation. I had a very positive experience with Legacy Restoration, and would recommend them for other jobs.
I am likely to recommend. If something came up, we would use them again.
The whole process was outstanding.
Same issue as before. They did not resolve a problem.
It was outstanding.
Legacy Restoration is amazing, and the whole process was great. Scott was available anytime I had questions.
Overall I was very Satisfied with Legacy. Justin was great from the initial inspection through completion of project. Justin worked well with my insurance company and kept in constant communication with me. Returning messages almost immediately. I was very impressed at the speed of the process - within 2 weeks of Justin's initial visit, I had a new roof.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Legacy Restoration (Minnesota) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys