Great people and prompt service. We were very impressed with the whole process.

It was a nightmare.

They started on time, completed ahead of schedule, quality work, I changed scope of work a little they accomplished for me. They discussed processes with me as they progressed and were very attentive to make sure I was satisfied with all aspects of the project. House looks new again.

We had at least 3 different main contact people throughout the time we worked with Legacy. Led to some frustration and not knowing who to talk to. There were a couple times I reached out to them because we hadn't heard anything for a while and we didn't know what was going on. They also appeared to have a communication issue with the people they worked with for the gutters, because we didn't hear anything for quite a while then all of a sudden a crew showed up to work on our gutters (without our knowledge, or Legacy's knowledge for that matter). Needless to say, I wasn't too impressed. The sales guy we worked with the most would respond to my inquiries in a timely manner, but the experience as a whole was less than ideal, and took way longer then I would have anticipated (case opened in May, wasn't closed until Dec). They were for sure quick to write me off once their bill was paid, however (which was finalized by yet another person I had never heard of throughout our time with them).

After multiple attempts to ensure the safety of my family, there were still piles of debris scattered throughout my property including over 100 nails.

Very pleased with Legacy's assistance for getting my claim approved. The first adjuster stated there was no damage. Legacy came out and meant with my insurance's adjuster and was validated for a new roof and gutters. From start to finish their team was very professional, answered all my questions, sent quality crews to do the work. There were many roofs replaced in my neighborhood due to hail and Legacy's crew were respectful, clean, thorough and outstanding. My roof was to be replaced on record high temperature days and Legacy reschedule for the safety of their crews. Others in my neighborhood did not and you could see the misery and inferior work by those having to work in extreme heat. This meant a lot to me as I feel hardworking construction workers deserve to be treated with respect and care. Again, from start to finish Legacy was excellent and I am so happy I choose them in this claim.

I've referred Legacy Restoration to several people.

They did quality work and were willing to work through the challenges. When we had a problem with their initial person of contact, a new representative, Joe, was assigned to our project, and was great to work with.

The salespeople were great, but there were a lot of problems with getting the roof on my house.

Very professional, explained the whole process, were on time, cleaned up afterwards. This was for a new roof and siding.

Legacy was great to work with.

The sub contractor that did the work was very unprofessional. They damaged our siding and needed to continually contact Legacy Restoration to get any remedy.

Their service follow-up was very slow.

Legacy did a great job in a timely manner

Legacy Restoration took the time to listen and fix everything that needed to be fixed on my house. I appreciated them.

They got the job done sooner than we thought. They did a great job.

The roof replacement went fine. They also were to replace my siding and when they found out there was a color match and the southside which is the only side that sustained damage was to be replaced they pulled out of the job and left me with missing siding piece and unfinished work.

With what I went through to get this project completed, I’m not sure I would recommend Legacy. The project was completed and in the end everything is great. But having three different representatives, a lack of communication and paperwork that was incorrect … was not painless or easy to deal with.

Legacy completely misrepresented what they were willing to do, leaving me with a project only half completed despite costing me my entire deductible. Had Legacy been honest up front I would have chosen another contractor who was willing to do all the repairs to my home & not just the roof & gutters. Unfortunately, they were not trustworthy.

I am likely to recommend Legacy Restoration to a friend because they did a good job.

I would definitely recommend Legacy to anyone. They were transparent, efficient, and I had zero worries through the whole process. A huge plus was there involvement with my insurance company. They went direct, including the initial inspection. It was the easiest process and the final product was absolutely beautiful!

I felt Legacy Restoration did a good job on my roof, as far as I know. I did feel like they weren't the best at communicating.

There are still a lot of nails in the yard, and the crew didn't put back the gutter support, so I had to get back on the roof to fix the gutters.

They had a few issues that are still unresolved.

They did great.