Roof itself was fine it was the gutters that caused the most problems

We liked being informed every step of the way. They were friendly and more than willing to answer all our questions. They did an excellent job of replacing our damaged roof.

The communication was great

They did a great job.

I would not tell anybody about them; they did a bad job on the work.

They were great. They were helpful, timely, they always got back to me and answered questions, and they were fast. They helped with the insurance and coordinated everything. I was happy with them. I got it paid for, and they helped with that as far as payment. It was an extensive report.

When the gentleman came to my house to survey it to see if I had any damage, I never thought it was going to happen. He made it happen, and I am very happy about that.

Would not recommend them.

Everything went very well with Legacy Restoration (Illinois).

Legacy helped get my claim handled throughout the process.

It was a complete scam. I was told in the face-to-face meeting what the price would be, but after hearing nothing from them for months and paying what they said I owed, they tried to come after me for $2900 more dollars. They were tough to get a hold of, and they did not call back. The roofer that did the job failed to recognize the lack of venting on the roof and the possible mold on the plywood. It was very disappointing, and I felt completely betrayed by this company.

The project started rough, but it ended fine.

It took awhile to redo the garage roof. They were waiting to get the siding for the house as well. The insurance caused a delay, and it was months before my roof was done.

I found my contact with Legacy Restoration to be very pleasurable. Their representatives were all very helpful, knowledgeable and very courteous. I would definitely recommend Legacy Restoration to a friend.

Process was simple and Legacy explained everything step by step. I’m a first time homebuyer and I was initially nervous about the process and how I would do everything and it was easy from the start either way Legacy’s process.

Legacy provided good communication, accurate bill date and once the work started, it continued until completion

I had to chase the documents for a while, it took about 2 or 3 months to get the warranty. I was told the warranty is for 50 years, but it is only for 10 years.

I did recommend already to my dad who had his roof done as well. I didn't receive the 250 dollar recommendation fee though!

My experience was an 18 month nightmare for simple storm damage siding replacement. The insurance company needed a siding sample which was taken. After over 4 months of checking on progress (Legacy blamed delays on insurance company) it was found that the sample was left sitting on a desk at Legacy. Once insurance got it there was some back and forth waiting for complete quotes. While following up on those was informed that my project manager was no longer with the company. So we start over with a new person. The job finally gets scheduled 14 months after starting the process. The work is ok but scaffolds destroyed my landscaping. Then the work failed the city inspection. The new PM did mot understand the requirement to waterproof the light fixtures. There was no movement on fixing the issues until I refused to pay the final bill. I got weekly emails about the bill which I answered that I would not pay until inspection was approved. Corporate got involved due to outstanding balance and finally 10 weeks later the work was completed. I only went with them because 2 family members recommended them but this was a terrible experience.

Still waiting for a check on the sky light air leaks and broken globe when repairing roof.

.

Our project manager was great will every single detail. He kept it easy and stress free.

My project took over a year. The team even said it never takes this long and that many balls were dropped. I was never a priority regardless of how many errors and how much time went by.

Our window installation went smoothly from beginning to end. We are happy with our new windows.

While the work was done efficiently, the follow up not so much. I've been ghosted....