Our project manager was great will every single detail. He kept it easy and stress free.
My project took over a year. The team even said it never takes this long and that many balls were dropped. I was never a priority regardless of how many errors and how much time went by.
Our window installation went smoothly from beginning to end. We are happy with our new windows.
While the work was done efficiently, the follow up not so much. I've been ghosted....
I was happy with the work, and they finished in one day, which surprised me. They worked really hard and got it done.
Will not due to communication being so poor. Took 4 months to get a roof. Bob blamed insurance. Not true. I had money within 7 days of the tornado
If we knew someone that needed work around their house we would highly recommend Legacy Restoration for the job.
Our sales rep Israel Mendez was very knowledgeable and customer centric. he took his time going over all the details of helping us pick out the right siding and gutters for our house. He kept us well enformed about the whole install project. It was sad that he left the company before our install was completed
No response concerning one warped section on siding.
I would appreciate additional clarity on this matter.
Very happy with the repairs.
I am very likely to recommend them.
I highly recommend Legacy Restoration and would use them again. I have recommended them to many of my neighbors.
Poor workmanship and six months to attempt to fix it.
Very happy with the roof replacement. Installation team was very professional & respectful.
Legacy Restoration was very professional and did everything they said they would do.
Process felt rushed and company was mainly focused on maximizing the pay out from the insurance company.
Everything was really good. I have no complaints at all with them. Legacy is really good company!
Legacy Restoration (Illinois) did a good job installing the roof and cleaning up the mess. The workers were friendly.
They were wonderful to do business with and performed excellent work.
Legacy Restoration was a very honest company that quickly completed my project.
Process was made easy to get through insurance. The agents did the majority of the work which was great. Roof workmanship is satisfactory. Gutters/downspouts workmanship is not great.
The person who came to my home and solicited Legacy Restoration to come do work for us on our hail damage claim was very nice. He was obviously new to the job, but at the end of the day, Legacy did not fulfill what they said they would. They did the work. I called to have them come back and fix the little things that happened when they were doing the roof, but they haven't. We had some stress fractures, and I was told they would come in and fix any that we had, as well as anything that happened to the house during the installation. When the representatives came to look at all the issues that needed to be addressed, they put in a claim; however, nobody ever contacted me or took care of the issues that needed to be resolved. Prior to that, when Legacy Restoration was getting quotes from the insurance company, as far as payment, the insurance company gave money to Legacy for a gutter to be fixed. Legacy made it clear that they would only do a job if it was a complete one. They wouldn't do a partial gutter replacement. The money that went towards the gutters was supposed to come back to me. I was never given that money back, as well as some other money they told me I would be getting back for good that they did not use. I spoke with my representative about all of this, and he told me that he ended up leaving Legacy Restoration because he did not agree with their work ethic. I still have not been able to contact anyone at Legacy. I have not been given any reimbursement for the work that they did not do for goods that they did not use. I was supposed to receive about $520 back from goods not used. Nobody can give me a straight answer. Also, the project manager for the roof, never responded back to me when I inquired on when they would get back to the roof after the rain delay. The only time I heard back from him was through a text. I had a really good experience up until the end, when all this stuff was happening.
They did a wonderful job putting on my new roof.
I felt that Legacy Restoration was very thorough and easy to do business with.