Consultant was a pleasure to work with. Still waiting for installation. Delivery went smooth but some cabinets were damaged.

Working with Wes at KSI has been great. He's been so patient with all my changes and questions and no pressure. I am very satisfied and pleased! Can't wait for the installation.

Our sales person was very good and is assisting with shipping problems

I felt rushed through out my appointment! I changed the color of the cabinets, so the designer had to change it on her side too. Then she had the height of the ceiling wrong, so she changed that too. We didn’t have enough time to go well with details because she had an appointment right after mine. She thought I had a window on top of my sink, and i didn’t have enough time to question the window she had it on the pictures. I honestly thought that the window on the pictures that she gave me, it was there just for “decorations.” Because of that window, I had to make some changes which it costs me some more money since I changed the size of one of the cabinets, and now I got stuck with a small cabinet that I cannot use it. Plus, I have to wait 2-4 weeks for those cabinets to be made. In the mean time, I have no kitchen to use. I am so disappointed.

I love the design that my designer, Ambra, helped me create. She has a great eye and all her ideas were perfect. With so many options to choose from she was able to narrow things down after listening to my preferences and showing us around the store for ideas to a few great options. I really thought I would never be able to decide but she had a great vision and really helped me visualize my dream kitchen.

After the initial consultations and decisions she listened to my concerns and questions and made quick changes where needed. She made the decision making process very easy. I can’t wait to see the finished product

Ambra wasn’t pushy in trying to make a sale. She was tuned into what are needs where and not selling . It made it easy and enjoyable .

Rose is wonderful. She is so easy to work with and has great design ideas.

KSI offers a great selection and value. The designer is knowledgeable and helpful. The materials used on the showroom displays are high quality. . KSI provides much better value as compared to “Big Box” options.

Will strongly recommend KSI.

Had to do our homework to guide our designer in the direction we wanted.

Jill is a joy to work with! Always available, super approachable and provides the expert advice your looking for when choosing to work with a designer. I would highly recommend her to my family and friends and will use her again on my next design project! Thank you Jill Vanderwal!

Jeanine Yancy was very qualified, professional, knowledgeable and extremely friendly!

The team was great to work with, provided daily updates, kept work supplies contained, and clean.

Shannon at KSI is trying, but many issues unresolved (see below). All stories I've heard regarding kitchen or bath cabinetry have turned into a nightmare...ours is no exception. If possible, I would suggest that people delay purchasing these items until the whole COVID-related fiasco is resolved.

KSI was very receptive to the concerns we had. Jeanine worked to make sure we were happy with the outcome. We did have a few issues with a contractor, but everything was completed to our satisfaction

Definitely. Works with customer to satisfy client needs and wants. Communicares well and quickly.

Our designer, Ambra, knew the products available and offered input on each component we were looking at. She had good insight and made the process easy. She took the time to understand what we were looking for and guided us through the process.

Jeanine Yancy and Krista Daily were very helpful through the entire process. I would highly recommend KSI.

Jill was great to work with and very helpful!

Wes was great!

I will know if I will recommend once the job is done.

Professional staff performing quality work

Krista has been fantastic to work with. Her design was great - she knocked it out of the park. Krista and her design won us over from another local kitchen design company.

Great experience from start to finish. Designer, Jeanine, really listened to my concerns about our existing kitchen and then designed beautiful solutions! Our space is so much more user friendly, practical and of course, gorgeous! Our contractor, Roger, was first rate- experienced, efficient and very neat! We are very happy with end result!

Multiple concerns about design were brought up to the designer. He discounted them and convinced me it would be fine. Now that my kitchen is done, my problems with my kitchen are those exact concerns I brought up in the original design. See additional comments for more

The contractors they hired to install the cabinets are not that good. The cabinets and sales process was okay though.

They were precise on arrival timing, great cabinets, & great delivery team so no disappointing surprises. Some installation instructions would have been nice for us 'do it yourself' folks. Some better advance measurements would have been helpful as we had to change out some cupboards, but they were responsive & helping to reduce 2nd delivery timing. So while we still are waiting for more cabinets...we are pleased with the products & service so far.

Haven't seen the end result yet. Only the design is complete. Seems like a good plan, but getting there took a lot longer than I thought (slow communications).

Jill Was very thoughtful and had very great knowledge in all phases of our kitchen project.Its been great to work with her and would recommend her...Thanks Jill Mark &Kim

Trustworthy, respect, attention to detail and professionalism throughout the entire process, describes my experience with KSI.

My KSI experience was exceptional! Everyone treated me like a treasured guest. Lloyd Endsley, my designer, took great care to help me find the perfect cabinets and design for my old home kitchen reno. He was always professional and friendly, even though I had a lot of questions. The cabinets arrived on time, the delivery men were great, and my new cabinets are beautiful and of fine quality. I'm very pleased.

Our bathrooms are scheduled to be redone in February 2020 so I can't say anything about the installation and finished product until then. We were very pleased with the preliminary process. Jude McKay

All went well Every detail was very understanding,even the start date was updated.

The delivery went great, however after the fact we had one issue in regard to not really needing a portion of the cabinets. The salesperson who helped us throughout the process didn't really do anything to help us resolve our issue. Didn't feel the customer service was there in regard to such a large ticket purchase.

The delivery team grouped the items according to their purpose making it easier for the installer. Furthermore, they were patient and willing to go item by item (again) with me if I chose to make sure all items arrived.

Great design team, thank you so much Sara! The delivery guys were also amazing.

After a not so great start (KSI first attempt at cabinet install had fallen short in quality), KSI management immediately came to the rescue and did an outstanding installation in my new kitchen. KSI promptly and professionally "made good" on any original errors (it took one short phone call) - I judge companies by their standing behind their work. KSI did so with flying colors. Mistakes happen, lets face it - you can have confidence that if it ever occurs on a KSI project, they will correct it. I am not only very pleased - I am also very impressed with their going the extra mile to provide a high-quality outcome. 5 Stars,

Availability

Availability - Lloyd offered to meet with us outside of regular showroom hours which was very much appreciated.

Additional Comments

Additional Comments - I have really enjoyed working with Lloyd Endsley. We are building a new home and he has made this part of the process a lot less stressful.

Our designer, Lisa Zimmerman, was fantastic. She really did listen to what we wanted and needed and went the extra mile to help with our back splash design and get samples for us. She was a pleasure to work with.

Great company. Very professional. Great products.

Additional Comments

Additional Comments - Jeanine was great to work with. Very thorough!!

Greatest group of people, always helpful and give me great insight on all my projects

Additional Comments

Additional Comments - We have had a wonderful experience working with our designer, Jeanine.

I am so glad I chose KSI for the cabinetry in my new home. My designer, Sara, has been amazing to work with!

Fridge side panel was damaged prior to shipping, and shipped anyway. Had to wait 3 weeks for new one. Crown molding warped. Received many item, (filler strips, outside corner molding) not need for project. We'll see how the return process goes.

Definitely Great service from Jeanine. Thank you.

Lloyd was terrific!

KSI Brighton Michigan was friendly, knowledgeable and staffed with staff that was great to work with. I would highly recommend KSI Brighton for Kitchen, Bath and Mud Room designs.

Additional Comments

Additional Comments - KSI Brighton Michigan was friendly, knowledgeable and staffed with staff that was great to work with. I would highly recommend KSI Brighton for Kitchen, Bath and Mud Room designs.