They were amazing!
Recognized Excellence - The whole team at Kolbe did great work. Dave was great to work with in our initial design picking the perfect doors and windows for my project.
Additional Comments - The installation went great and the follow up of checking all the window latches and installing the screens was great service.
Sales/ordering process does not compare favorably to other clad window suppliers I have worked with (Sierra Pacific, Marvin, Loewen, Quantum).
The aluminum sliding doors are a really nice modern profile. I like how I can look at the view without looking at the frame.
Recognized Excellence - I would like to recognize Geordie Grafton and James Tinkler for their exceptional service.
Kolbe Gallery was a pleasure to work with, and they delivered quality product on time.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kolbe Gallery Pacific NW as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys