When they finished initially, we were pretty happy. But we are not as happy two months down the road. There are just a few niggly things that are not quite right, but you do not see them at the beginning.
I would definitely recommend Kohler to anyone. Everyone I worked with was so nice and knew what they were doing. Communication was great. Everyone that came to the house was on time.
I am very satisfied with my Kohler shower.
They were very efficient, very professional, and great quality.
They make quality products.
From the sales presentation over the installation to the follow-up it was an overall very pleasant, friendly, and efficient experience.
Kohler Houston is mindful of the needs and desires of the customer. This kind of customer service is increasingly hard to find in today’s marketplace. It is a 4th generation company who still prides itself in customer satisfaction. In the end, you will be glad you picked Kohler!
Looks great, love it
Was a great experience, made the whole process a breeze
I think they have done an excellent job.
Av little bit of patience was needed, but not a in the end the shower installation was done professionally. Can’t thank Jarrod Vickery enough for making sure the job was done right. Its a shame I didn’t get to speak with him directly in the very beginning.
Communication and planning and execution were all excellent
The staff at Kohler are super. Sales, setup for a loan and install staff are the best! You will be amazed at the professionalism and quality of all the people and materials.
I would highly recommend Kohler Services.
We knew we were paying far more for our shower than we could have paid elsewhere, but I wanted employees and not contractors in my home. Turns out the installation team was indeed the best part of our experience. That said, we were promised a toilet installation in the guest bathroom that never happened. Our follow up has been ignored.
The overall experience was easy, and communication was good. Pleased with the product.
They are very professional and very courteous.
I am absolutely thrilled with the speed, efficiency, and quality of the work. It is beautiful!
Retired, fixed income customers be prepared for cost..
It was important to accomplish this shower/bath replacement in a timely manner for this rental condominium. Kohler was able to complete the work sooner than expected while not cutting corners. I was extremely pleased with installation team and the quality of their work. I definitely would recommend this company to others.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kohler Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys