Very professional staff. Quality of products exceptional. Extremely punctual with the time line of delivery. Highly recommend!

Consummate professionals five star service

Overall, KBO is nice--but please see the comments below....

I liked that Oaks is like a “one stop shop.” As they offer everything we needed for our remodel. I wanted a place that would mange everything that needed to be done. However it seemed that my husband or I had to constantly reach out and make sure things were completed. In the beginning, we were constantly having to reach out to the designer about next steps and there would be days where emails weren’t answered (not counting weekends). Our project manager was responsive, but we had to remind him of what needed to be done. The quality of workers were hit or miss. Some came in and did wonderful work and were very professional. Many workers did not cleanup after their work. Yes a mess is expected during construction, but simple things like cleaning up the sawdust left behind or after the cupboards were installed they should have been wiped down. I had to clean all the floors, vacuum out cupboards, wipe down cupboards from dust, etc. Our project started off well with things getting done quickly and workers around. We then had some delays (expected), but then it was like we were forgotten. The project was on finishing steps but it was impossible to get workers here. Someone would show up for a few hours or a day once a week, but this continued for awhile instead of just getting the job completed.

Very easy to work with. Quality workmanship.

The design was good with Bonnie, the initial site visit was good with Sean. The rest of the project was not to be desired. Derek was not a good communicator, made last minute appointments like day of, was late to all appointments except the last, didn't seem to know what was going on with the project at all. Had to use my tools to install appliances, as the person who was assigned to install left early, taking plumbing that was left incase it was needed,which had to requested to return to me. It took 7 hours to install 3 appliances and a sink, one of which just had to be plugged in. The project went way longer then it needed to be as nothing was prescheduled and it took a week to 10 days to get communication as to what was happening next. Damaged shelving took 2x to order and was still not correct having to make shift one. Requested monetary compensation for damaged walls as kitchens did not do the drywall but was just passed off. The overall product turned out fine, the organization could be better

All in all the process was good with the exception of not being notified of people coming or not. Did not get response back as timely as we hoped We had a couple of issues that should have been corrected before installer even left.

Our project was small—we wanted to update our 1950’s bathroom. The room is very small, so we were limited on our options. The transformation is incredible. Everyone we encountered from the beginning of our project to the end were highly professional.

Kris knows our story, should be no surprises here. Quality of work (inferior crew selected for our project), lack of communication, lack of professionalism, zero care about making the customer feel good about what they chose to spend significant money on. Friends/family know my journey with your company, I don't need to recommend of not recommend at this point. They were on our journey with us, they can decide on their own.

Four stars is great. Five stars is perfect. Oaks was not perfect.

We have recommended Kitchens by Oaks to others. We are very, very pleased with the completed kitchen update. All was done very professionally. Our project team (Julia, Shawn, Brian, Rocco, James, Nick Lloyd, Cory, Joe and Paco) was professional, courteous, punctual, informative, friendly and worked well together.

Everyone we came in contact with at the company was friendly, professional, and knowledgeable. The installers did a great job working on our bathroom and making the walk-in shower. They explained the project as they completed the work. They were friendly and professional. Their work was fantastic.

Overall great experience from the early design phase through project implementation.

Oaks quoted me a great price for the job, compared to other companies.

Workers failed to show up day after day delaying completion of the job by 3 months

Excellent work! Great service, communication and I love the work they did.

The subcontractors Kitchens by Oaks used for our job were excellent. Very talented, efficient, cleaned up every day of the job, communicated with us on their schedule for each day. Very pleased!

There was undue stress and aggravation the was caused by lack of communication from people from Oaks that weren't involved in the actual construction of the remodel.
The saving grace was Matt Duemmell and his team. They were true professionals!

More lower cost options

The attention to detail from design to completion was excellent. The work crews were amazing and left the work area picked up every day.

Communication, Knowledge, Craftsmanship

Cost breakdown was not clearly defined.

Everyone was very professional and extremely respectful.

I have already referred Kitchens by Oaks to friends.

The project was expected to take 6 weeks, it took 15 weeks. At week 11 I when the project manager stopped by to present the second invoice, I asked what work would be completed that week, and he said I was not on the schedule.
Although I asked many times that plaster dust be limited as much as possible, only one door to the kitchen was draped in plastic. Plaster dust went throughout the house. I was told that the house would be cleaned for me - it was not. I paid a cleaner to do that.
One of the shelves in a cupboard had a huge chip. I understand this could have been damaged in shipping, but it should not have been used. It was placed as the top shelf where it would not be found. I happened to find it while cleaning plaster dust.
I also feel my project manager was disrespectful and did not listen when I brought up concerns. If anything, he made it seem as if my concerns were my fault.
These are just a few of the reasons I would not recommend Oaks.