Contractor did a very poor, uneven and unacceptable job installing countertops and backs

Awesome Results as with prior projects!!!

Professional
Neat
On time

There were numerous ordering errors that delayed our project significantly.

The people, the workmanship- everything was wonderful!

My project began September 14, 2024 and completed April, 2025. Subcontractors were either top-notch or horrendous. Things in the plan that were paid for in advance were found to be incompatible with our cabinetry. So I paid too soon and too much.

One - I don’t like your rating scale. 3 stars is neutral, 4 is good but room for improvement, and 5 is outstanding. So on that basis, it was good but little things should be addressed automatically sometimes. For a full gut renovation of over $135k, feel free to toss in some HVAC cover replacements.

On site supervisor kept work on track, answered questions

Everyone I worked with during my kitchen renovation was professional and accommodating. At every step, from design to the surprises uncovered in my older home, options were laid out clearly so decisions could be made that I was comfortable with. The designer and project manager worked with me to balance my budgetary and aesthetic preferences. My kitchen is beautiful and functional.

Everyone with whom I dealt was knowledgeable, polite, friendly and respectful.

The quality of the materials was good and I was very happy with the workmanship of the contractor, Skye, and his assistant, Corey. I was very disappointed in the communication between the designer, Jacklyn, and the workers. There were several things that were not communicated or miscommunicated on this project. From day one, there were little things that seemed to be missed as we started designing our kitchen. Jacklyn was super nice but seemed distracted by her personal life and forgetful of details we discussed. I emailed her work email a couple of times and never received an email back or acknowledgment of receipt (which may mean they ended up in her Junk folder). Also, the office lost a $15,000 check, so I had to run around to get that replaced.

Kitchens by Oaks did a good job.

They were outstanding in every aspect.

I’m very happy with my new kitchen and would recommend kitchens by Oaks to everyone

I was very impressed with the attention to detail for the entire process. Eli, Brian, Alex, Matt, and James were great.

Incredible staff on the project from start to finish. Design by Makenna & Olivia was beautiful. Project mgr Brian was an excellent communicator and ensured the project was completed to specs. All the installers were polite and professional, with excellent craftsmanship.

They didn't bring the crayon that colors the nails. They chipped a couple of things.