My experience with K&H was straightforward and no-nonsense. It was not the cheapest option but they made it clear up front that's because they use quality materials and their installers do excellent work. And they followed through on both counts. They showed up on time and were very polite and professional.
They do an excellent job, but at a premium price
K&H Windows provided exceptional service by sales team and the installer.
The house looks great.
They were quick and efficient.
We had a great experience replacing our sliding patio door and two basement windows with K&H. We're already talking about when we'll replace some more windows with them in the future!
Very satisfied with sales rep, Brian Priest, and quality of the product and finished installation. However, the installer, Keith, was rude and inconsiderate. He arrived 90 minutes early without sending a message or a phone call. As I was taking a shower, I heard loud, incessant pounding on my living room window. He alarmed my neighbor who came outside and confronted him about the noise he was making. during installation, he dragged his equipment from downstairs to upstairs without winding up hoses or electrical wires across my wooden floors and steps. Upon his departure, he left my front patio in disarray and failed to remove all of the debris from the windows he removed. I completed all paperwork without his assistance.
Had a custom sliding glass door replaced and it’s wonderful! Great service! Great quality!
The installation crew is great, and they did a great job.
Very professional from quote to installation. I will use K&H for future work on my home and would recommend them to friends, family, and others.
Very prompt and professional sales representative. Quality product at a fair price. Install done without any issues.
I was very plead with the service and the workmen were very good. I was satisfied with everything that went on, and I love my windows.
the men installed 2 replacement doors for the house. They arrived at the time we scheduled, and worked for several hours . the doors are wonderful-no gaps whatsoever. the service from K & H was very good.
They took so long.
The window buying process was easy but because of covid it took longer than expected but that's the world we are living. The installer I give him a 10! Meticulous and outstanding job he did.
Excellent installation - on time, neat, clean, and quality work done. Courteous installation team.
I have already recommended them many times over the last 20 years, and many people have used them and been happy with the work!
We cannot day enough about how much we love our new door. The people of K&H are awesome...from the person who answered our call about a quote, to the sales rep and then finally the wonderful installation team. We love our new French door!
Great customer service starting with our salesman, Bryan Priest right through to Robert our installer.
The whole process by K & H Windows was smooth from the first contact with customer service through the installation of my door. The quality of door placed by K & H Windows is outstanding and the installation went very well. The K & H installation crew fit the door perfectly through the available space in our older home and the door looks great and fits great.
Obviously, our project was scheduled prior to the Coronavirus, but then it got pushed off to when it was sort of safe. These installers took every precautionary measure to accommodate myself and my family, so I greatly appreciated the masks, non contact, and constant communication. It was perfect--absolutely sublime. It was wonderful. I couldn't be happier with the two men here. They were amazing.
I would highly recommend the company!
The whole process was perfect, from sales through installation!
We 're pleased with the work done by K & H from the first interview to the final inspection. All workers were on time and performed their work in a professional and contsientous manner. The clean up was excellent.
We had a custom storm door installed at our home. K & H did an excellent job, were courteous, on time, did very good work, and we have since used K & H windows for another property.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of K&H Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys