Good communication

You could be more specific with your labors I was having my rental house resided and they came to my home address and started unloading material. I was at work and happened to come home before they started removing any siding but it could have been quite a problem had I not come home.

I would highly recommend k designers to my friends and family.

communication- The sale was done September 20th and then silence. Except from the Green Sky- in October they charged my account most of the contract price. I called a number the salesmen gave me and heard nothing. I talked with Jake, sales and he was trying to figure out the time line but did not have any answers. I then started received a payment due notice from Green Sky. I was having to start paying for a shower that did not even have a installation date.

For the work, 10.
For the price and the delays, 2

I liked the quality of the windows. The windows are solid. There is no rattling on the cold windy days. You cannot feel cold air or drafts from around the windows. K-Designers delivered the quality product, answered all our questions, and did everything they promised.

Professional, on time for job, kept me informed with times and expectations of supply delivery. Knowledgeable laborer and very concerned with project being done right and even sooner than expected.

Scheduling was terrible. Instead of 6 weeks it was 11

The workers were professional and courteous.

This job was the most stressful thing I’ve done.

First not take 2 years to get back to a customer and when something planned don't cancel 3 times and make that customer wait for 4 months after that

First installment was incorrect. Second installment needed repairs already.

K-Designers was a rollercoaster to work with. It was up to me to figure out who I was to communicate and work with of the 4 people from K-Designers. I was originally told between 1-3 days to complete the bathroom remodel but it took about 3 weeks. I was told that 1-3 days was possible as a large crew would be tackling the work but a single subcontractor was sent out for 90% of the work. Overall, the bath, toilet and vanity were done well.

Subcontractor who did the majority of the work was great and communicated well. However, the project manager and master plumber were unpleasant to work with.

When a leak in the main stack was identified, the master plumber offered to replace the section but not the entire main stack. I understand why but the rude attitude after I said I’d reach out to other plumbers to replace the entire main stack was uncalled for.

The project manager who was wrapping up the project was cleaning up the details was at first responsive and pleasant to work with. Paint touchups, finishing the shelves, fixing the out of level mirror, protruding switch were the items to wrap up. After finishing the shelves and caulking, he rushed in to get a signature saying that it was only for the wet areas and major renovations and that he’d be back to wrap up the other items. After getting the run around for 3 weeks, I have given up trying to get them to come fix up the remaining items.

What started out as a good experience ended in a poor experience. I will not be using nor recommending K-Designers again.

Every step of the way was handled with professionalism, quick responses, and high quality craftsmanship.

Overall positive experience, from sales contact to installation.

This is the 2nd time using K-DESIGNER. Speaks for itself

Good up front but poor communication once the job started and no contact post completion of the job.

The windows are very nice, can tell the difference in the temperature in my house when the windows were just put in, even before any insulation was put around them. Very nice looking windows also.

The wait time, from signing the contract. It was way to long to begin my project

The project was estimated to take a week, and after almost a month it was completed, no signs were put up to represent K-designers, no request were made to be an advocate for K-designers and communication was great up until the project was funded. This is my 2nd major project with K-designers and both times now I didn't receive discounts as promised for Facebook post or any of the options we choose to participate in.

Adding charges we didn’t approve.

Many areas of this direction no returning phone calls the 12 month interest loan really turned out to be less than 10 months because all you submitted things to the financial company upgrade. Your installer was good dean from an accounting I think was the only person that really returned my call Rusty. Maybe he needs direction on how to work voicemail. Alex classic sales person says this says that a lot of misleading and never follow through. He got the contract he got his money he moves on classic.

how installer did a good job

Although we like the quality of the product and the installation, customer service - especially followup by our salesperson - is lacking. Also, I still have no paperwork showing details of our project purchase. All I have is an amount due according to the lender.

We were very direct with salesman about exactly what we wanted with replacement window. Was to be a tear out, 3 pane window ( 1/4, 1/2, 1/4), with very low profile trim. What was installed, was very bulky 1/3, 1/3, 1/3 window, with very thick trim that obscured our beautiful view of the countryside.

Quality windows. Excellent installation

Everyone that worked on this installation was very polite, knowledgeable, and friendly. I have been an interior designer for 35 years and I had them install my new windows and they did a great job and cleaned up perfectly. I was impressed by their professionalism. Jan E

The size of the shower is larger than most and they were willing to take on the project with enthusiasm. Although there were a few hiccups in the original design due the size, we were able to come up with a solution and the shower is everything I hoped for.

Oscar ripped out our old shower and installed the new one quicker than I expected and our new one looks fantastic. And, he explained everything he was doing along the way. Great guy, great work.

I have purchased siding a new bathroom windows and new entry door I am very satisfied with k design

Management to call me back when there was long gap to get wrap to trim windows.

It looks very nice but as time goes by I’m finding issues.

Communication was horrible and for the amount we paid I would of expected much better service

We love our new windows!

Great company to work with.

They were very quick to get the ball rolling on our windows, virtually no wait time

The two men that installed our windows are professional engineers who work to make any problem fixable. They can do anything and then explain the window operation each one all 10+sliding door you can use us On any commercial you have

Kelvin started the process off with a very knowledgeable sales and demonstration visit.

Lonnie and Paul are amazing start to finish.

A project that I was told would take 4 days is now on month 6 and still not completed. Poor communication from the company

This process cost me almost $27,000. The result was I did not get what was promised me. The door leaks water all over the floor outside the shower. The last person to work here said it was the way it was designed to work and could not and would not fix it. As for not getting what I wanted and was promised in the contract, the stainless steel 36 inch recessed shelf that I was promised and was in the contract was not provided. What I got was 2 12 inch shelves recessed made of the same material as the shower walls. The project manager decided all I was afforded for this breach of contract was a $450 compensation. Even though the person I had contract with in Billings, Montana said he would have given me nearly $2000 as compensation. Obviously the project manager was more interested in the money than the quality of work or the contract that we agreed to. This was the worst experience I have ever entered into and I would never do it again.

Kind, very informative, knowledgeable on products and work needed to be done. Willing to do partial installation so we could lower the cost and complete final results on our own. Fast and friendly service with builders.fast to answer questions when asked.

Kelvyn Terry was a man of his word and made my Wife and I more than happy with the final product.

The job itself took much longer to complete than originally stated. Originally told it could take 4-5 days, and it ended up taking over 6 weeks.
The quality of work was good, it's just that apparently short staffed.

How do I tell you? The sales person tells me one thing and because he failed to put it in the contract there was nothing he could do. We'll you have lost my trust

Better communication

Great work

I still feel we were led to believe that there would be more done with the rest of the bathroom, such as the windows being filled in. Also, it took a full week for the work to be done.

Everyone from start to finish were extremely professional and personable

Our beautiful new shower.