Good communication

You could be more specific with your labors I was having my rental house resided and they came to my home address and started unloading material. I was at work and happened to come home before they started removing any siding but it could have been quite a problem had I not come home.

I would highly recommend k designers to my friends and family.

communication- The sale was done September 20th and then silence. Except from the Green Sky- in October they charged my account most of the contract price. I called a number the salesmen gave me and heard nothing. I talked with Jake, sales and he was trying to figure out the time line but did not have any answers. I then started received a payment due notice from Green Sky. I was having to start paying for a shower that did not even have a installation date.

For the work, 10.
For the price and the delays, 2

I liked the quality of the windows. The windows are solid. There is no rattling on the cold windy days. You cannot feel cold air or drafts from around the windows. K-Designers delivered the quality product, answered all our questions, and did everything they promised.

Professional, on time for job, kept me informed with times and expectations of supply delivery. Knowledgeable laborer and very concerned with project being done right and even sooner than expected.

Scheduling was terrible. Instead of 6 weeks it was 11

The workers were professional and courteous.

This job was the most stressful thing I’ve done.

First not take 2 years to get back to a customer and when something planned don't cancel 3 times and make that customer wait for 4 months after that

First installment was incorrect. Second installment needed repairs already.

K-Designers was a rollercoaster to work with. It was up to me to figure out who I was to communicate and work with of the 4 people from K-Designers. I was originally told between 1-3 days to complete the bathroom remodel but it took about 3 weeks. I was told that 1-3 days was possible as a large crew would be tackling the work but a single subcontractor was sent out for 90% of the work. Overall, the bath, toilet and vanity were done well.

Subcontractor who did the majority of the work was great and communicated well. However, the project manager and master plumber were unpleasant to work with.

When a leak in the main stack was identified, the master plumber offered to replace the section but not the entire main stack. I understand why but the rude attitude after I said I’d reach out to other plumbers to replace the entire main stack was uncalled for.

The project manager who was wrapping up the project was cleaning up the details was at first responsive and pleasant to work with. Paint touchups, finishing the shelves, fixing the out of level mirror, protruding switch were the items to wrap up. After finishing the shelves and caulking, he rushed in to get a signature saying that it was only for the wet areas and major renovations and that he’d be back to wrap up the other items. After getting the run around for 3 weeks, I have given up trying to get them to come fix up the remaining items.

What started out as a good experience ended in a poor experience. I will not be using nor recommending K-Designers again.

Every step of the way was handled with professionalism, quick responses, and high quality craftsmanship.

Overall positive experience, from sales contact to installation.

This is the 2nd time using K-DESIGNER. Speaks for itself

Good up front but poor communication once the job started and no contact post completion of the job.

The windows are very nice, can tell the difference in the temperature in my house when the windows were just put in, even before any insulation was put around them. Very nice looking windows also.

The wait time, from signing the contract. It was way to long to begin my project

The project was estimated to take a week, and after almost a month it was completed, no signs were put up to represent K-designers, no request were made to be an advocate for K-designers and communication was great up until the project was funded. This is my 2nd major project with K-designers and both times now I didn't receive discounts as promised for Facebook post or any of the options we choose to participate in.

Adding charges we didn’t approve.

Many areas of this direction no returning phone calls the 12 month interest loan really turned out to be less than 10 months because all you submitted things to the financial company upgrade. Your installer was good dean from an accounting I think was the only person that really returned my call Rusty. Maybe he needs direction on how to work voicemail. Alex classic sales person says this says that a lot of misleading and never follow through. He got the contract he got his money he moves on classic.

how installer did a good job

Although we like the quality of the product and the installation, customer service - especially followup by our salesperson - is lacking. Also, I still have no paperwork showing details of our project purchase. All I have is an amount due according to the lender.

We were very direct with salesman about exactly what we wanted with replacement window. Was to be a tear out, 3 pane window ( 1/4, 1/2, 1/4), with very low profile trim. What was installed, was very bulky 1/3, 1/3, 1/3 window, with very thick trim that obscured our beautiful view of the countryside.