I am disappointed in the level of professionalism and pride in your work demonstrated by the Just Roofs and Gutters team.
The initial conversations, scheduling, and work were on point. I appreciated the communication you provided as it helped set our expectations properly. Your team performed as expected when completing work on the house and promptly resolved the issue after forgetting to install our gutters. However, the work to replace the roof on our shed, which was part of the agreed upon work, was unacceptable as was your approach to resolving the issues.
Your team used 1 and 3/4 inch nails rather than 3/4 inch nails to replace shingles on our shed. This produced an unsafe and unacceptable interior since the interior ceiling was covered with nails coming through from the shingles. Once we brought this to your attention, your communication and work to resolve was also unacceptable.
Initially, you recommended we nail "old cushions or pillows" to provide a buffer on the ceiling. For us, this option was unimaginable given the mistake was on your side and the solution was unprofessional. After numerous texts and conversations, you sent a crew out to shave down the interior nails. However, this was not done properly and led to another visit in order to finally complete the work. In the end, the craftsmanship on the shed was sub-par and not what we would expect from a professional.
Poor communication and follow through.
The representative who worked on the gutter is very good.
Working with Brady was pleasant. He is very thorough.
Without hesitation...already have.
Just Roofs and Gutters made the process easy from start to finish on my roof replacement project. I highly recommend them!
I was shopping for a new roof when a neighbor with a sign in his yard recommended Just Roofs and Gutters to me. A member of Just Roofs and Gutters is also a neighbor of mine, so I trusted their work.
Brady was patient and very tentative to questions. He was a great representative of the company.
I will certainly recommend to anyone who asks
This was my first experience with filing a homeowner's insurance claim, not ot mention hail damage on a shingle roof. Our insurance agent recommended Just Roof and Gutters. We met with Nick and Jeff and they were professional, knowledgeable with easy to understand explanation of the extent of the damage and how to initiate the insurance claim. Unfortunately, I was in the middle of starting a new job and extremely busy. Nick was extremely patient with my slow responses getting back to his questions. He helped us every step of the way to ensure the job was completed to our satisfaction. He really helped make a stressful event easy to navigate and the shingle color he recommended was much better in matching the paint and trim than our original shingles. I strongly recommend JRG and in particular our job supervisor Nick!! Thanks JRG team! Very satisfied customer, J Wilkins
I was very pleased with the shingle replacement done on my house by Just Roofs and Gutters. The Project Manager, Noah Morton, communicated well and was very responsive to my questions and requests. The work was very competitively priced. Looks great. I would definitely recommend or use again.
overall evything went as expected
They do excellent work. Everything was spotless. They did not leave any debris.
We had a fantastic experience working with Just Roofs and Gutters on our roofing and gutter project. From the early phases of getting a quote and understanding what the team could do, all the way through the actual execution, we had great communication and the work quality was excellent. I'd gladly recommend Just Roofs and Gutters to folks needing work done and would use them again in a heartbeat.
I would highly recommend Roofs and Gutters to anyone.
I had mentioned the upcoming work and that we had worked with JRG on the previous roof as well. They inquired about our satisfaction. Along with our glowing review, we supplied them with referral contact information.
Just Roofs and Gutters was real easy to work with and communicative throughout the process because there were numerous delays with the materials due to weather, so the timeline kept getting pushed out. They were really good about keeping me informed and working with me to execute the completion of the work.
He did a wonderful job.
Work was done in one day. Workers were on time and hardworking. The clean up was satisfactory.
Good communication and good processes!
I would highly recommend Just Roofs and Gutters to anybody considering a new roof project.
I was extremely happy with the work that Just Roofs and Gutters did for me! They were efficient, professional, and were great communicators!
We had an overall excellent experience with Just Roofs and Gutters on both of our insurance claims--one on a primary residence and one on a rental property. Brady Howard was outstanding--friendly, knowledgeable, patient, understanding, responsive and fair. He was a pleasure to work with throughout the long processes. The insurance piece was inefficient and full of unforeseen bumps, but Brady and I worked well together with regular communication. Thank you!!!
They did quality work, and it was done in an efficient manner.
Great communication throughout the process! Project completed in one day, including clean-up--WOW! Follow-up was thorough . All was good!