They took my signature without explaining everything to me. I sent a lot of emails and calls to them, and they still never explained it to me. I am unsatisfied.

The guys who did the work were awesome and worked hard. My only complaint is that if they say they will be there at a certain time, be there on time.

The customer service is in the toilet.

They were on schedule, everything was delivered and installed as expected.

I highly recommend Joyce Factory Direct & Bath Planet to others.

I am extremely happy with the service I got and with the windows.

I rate the workmanship a five. The tub is a deep soaking tub, and I was told there would be arm supports on the inside. I was taken aback when they just brought the deep soaker tub, but I did tell them to go ahead and install it. They need to be more precise in presenting their product; show pictures of the products available. I don't know if they had different qualities of deep soaker tubs or not. I feel I was misled in the description of the deep soaker tub, they made me believe I was receiving more of a custom design and not a standard tub.

Joyce Factory Direct friendly and considerate. They considered what and was very respectful to my home.

They don't follow through on the contract.

Great products, installers were professional and did a great job.

The installers were courteous and professional.

The crew of two men from Joyce Factory Direct & Bath Planet did excellent work. There was only one problem, and it was due to the size of the bathroom. There was a little place where they banged the wall. I can touch that up with no problem. John and the other installer were very good. I have already recommended them to someone.

The salespeople were very hard to work with. The turnover was crazy. I worked with 3 different salespeople before I could get things right.

I am likely to recommend Joyce Factory Direct & Bath Planet to a friend because they were on time, on schedule, and did a good job.

The price was lower than other estimates and the installation was perfect. Good overall experience. Dennis Brown, the installer, was excellent.

I will not recommend to others because I did not get a good experience with the overall team. The builders that come out and do the work are nice. But salesperson will always be salesperson. They got to get you sold! The first one that I worked with was nice and kept me up to date with everything but left Joyce after our project because his boss did not hold his promise in fixing our shower and made it a big deal. Basically it was a word by mouth from the boss and not written down so he used that against him. Then the second salesperson never answers my phone calls or texts after receiving the payment. I thought to give Joyce a repetitive chance three times, but future projects will not be with Joyce!

I would not recommend Joyce again due to the low quality of work, lack of follow-up to ensure the contracted company actually completed what they were supposed to, and numerous mistakes made during the ordering process that luckily we caught before they started.

Multiple items were not included in the contract, although we discussed them during the sales appointment. For example, I told the salesman that I wanted four shower caddies, and he only put one on the contract, so we had to pay more than we planned.

I was very satisfied. They were professional and did what the said they would do. They were on time. I was very satisfied with the results

They do a good job, don't take long, and stand by their work.

The contractors were not too friendly or welcoming.

I was given insufficient clarification of work.

No follow-up after service

Pretty much the same as all other companies I interviewed

They were wonderful from start to finish.

It's the best bang for your buck. All the other companies want to charge you twice as much, but this was the cheapest quote I found.

They did an OK job. I don't have any bad complaints.

The complete renovation project (shower installation) was not thorough and incomplete.

EVERYTHING about this project was far from what I paid for and what I expected.

The quality is worth it, but it is expensive.

The quality of work was superb

The product is great and I like it.

HOA approved the plan and the results and we are pleased with the results!

There were some good things about the experience but communications was one major thing that was lacking during the entire build from Joyce

Great service from start to finish.

Probably not

I’m very satisfied with our new shower. The process was easy from start to finish. The installers were professional, friendly and knowledgeable.

Joyce Factory Direct & Bath Planet saw the need for the safety of having a shower instead of the bathtub we had for my husband. They made the payments reachable for us. It was all about safety

They did a beautiful job. It came out perfect.

No return call, address issues with contractor and did not address the problem.

Joyce Factory made an error in ordering my shower pattern and was unwilling to compensate me properly. I cannot recommend them,

The people who did the presentation and the installers were very friendly and knowledgeable about what they were doing.

Was impossible to get anyone to call me back after contract was signed. Sales rep lied about so many things that he claimed we’re on the contract that turned out we’re not.

They showed up on time, were efficient, did their work, and showed back up the next day to finsiah and did a good job.

I am very satisfied with the service and product.

The quality of the material appears to be fabulous.

lies lies lies and more lies

very fast and professional

They were the best price that we found. They are super nice people. They did exactly what they said they would do. I am happy!

Joyce Factory Direct & Bath Planet aren't perfect.