Over priced, salesman says different than what you actually get. Knowledgeable about products.
I think everything was wonderful. It was done when I was told it would be done, and I have no problems.
Taylor, our installer, was very quick. He did a wonderful job, and he was very good about asking me questions about how I wanted things before he did them. They kept everything clean and professional.
Everyone connected with the company was polite, professional and friendly. I could not be happier.
I found the process of changing out my sunroom windows to have been done professionally from the first sales call, through the measuring process and up and until the crew left with the new windows installed. Everyone I encountered was friendly and very competent.
Very pleased with the work & result.
They did a good job on everything.
The end result was very good but the plumber left a very thick layer of dust everywhere. I am not yet done cleaning it.
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Everything from the sadness staff to the installer went very well.
The windows are fine. However the communication with the installation team was not; consequently a very old azalea bush was butchered; no warning, and no mention. Not happy about that.
With caution about service work getting complete in a timely manner.
Everything from the salesperson to the installation was positve and went great. They seem like a good company. We never knew about them until we researched and think they may be a better comp
I believe in the gentlemen who put the shower in. I had a little problem with the salesperson. I have a disability that I tried to explain to the salesperson, but he did not understand. When the installers arrived, they understood and did a good job. The tub was wrong in dimensions so when I open the door water gets on the floor.
Felt we were misled about Joyce’s component of the entire project. The product is not manufactured by Joyce, it is installed by sub-contractors (who was VERY GOOD), and all Joyce provides is the ordering and scheduling.
I've been very pleased with the service and the installation. Everything went well. They were very polite and efficient.
They had excellent customer service, quality materials, and an excellent installation team.
It was the best experience. Everyone I spoke with was kind and helpful and I felt no worries at all about the installation. My doors and windows are absolutely beautiful and look and work exactly like I wanted them to.
I have already recommended them to a number of people, and we were highly pleased with the job they did.
The only thing about it is that it took six months to get here. I was very pleased with the overall process of installation.
I have already referred somebody.
I love my new windows! Service was fantastic and they kept me updated every step of the way.
The installation was done very professionally.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Joyce of Asheville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys