I would likely recommend Joyce Windows, Sunrooms & Baths, with the windows a five and the installation not so good.

Every aspect of the purchase was great.

Every aspect of the project was excellent from sales to installation to cleanup!

Joyce Window installers were very professional. They worked efficiently. Installers were friendly. When the installation was complete, the area was cleaned and they left my property spotless. I would highly recommend recommended Joyce Window .

The lady that came out and spoke to use in beginning was polite. We had a nice time talking to her and she worked with us. She helped us by not doing as much as we wanted in the beginning to get a lower price since we are elderly. We did not want to go into debt. She was very nice about that. The installers were very nice gentleman. It was a father and son duo. We could not have asked for anything better.

I am totally pleased with what they did and the new windows.

Beautiful well fitting Windows

Everyone was super nice, installers were exceptional. Windows look great, and really cut down on outside noise.

Everything is as advertised.

I am very pleased with the windows they put in for me.

They installed them (the windows) for me and did a great job. They were quite efficient and did a wonderful job. I highly endorse Joyce Windows, Sunrooms & Baths.

The communication was mediocre to poor. I had to call several times to find out the status of my project. It wasn't great communication.

I was very pleased with my experience.

see #14

They were extremely professional. They showed up on time, and did an extremely good job of cleaning up afterward. They were qualified and easy to work with.

Two other quotes were obtained before signing with Joyce to replace 10 windows and 1 entry door. The windows are high quality and well-installed. The company used by Joyce to make the steel entry door (ProVia) is also of high quality. So, I will be recommending Joyce replacement windows and doors to others.

From start to finish, to the installers and everyone was top notch. There was a delay from the hurricane, but it wasn't their fault. They kept me up to date and I was very impressed.

When we had the man come out to give us a quote on installing new windows my wife’s wedding ring come up missing,and he was that had been here!

The company is top notch, and they were very professional over the 2 days they were here and did an efficient job, and I could not ask for anything better.

Unfortunately I cannot recommend Joyce because the sales person said the bathroom floor would be demoed to the subfloor but I came home and it was being floated over old cracked tile. I am sure that is why I’m having problems with the toilet sealing to the floor flange properly. If I had know for a second they were going to float that floor I would have had the tile demoed out before they arrived because it would take about an hour or so to remove the old tiles.

I am so happy to get rid of tile and have a smooth decorative durable surface.

They are a wonderful company to do business with. Everyone is very friendly and knowledgeable.

Joyce did an exceptional job for us and communicated throughout the process. I would recommend them without reservation. If we need additional work they will be our company of choice.

So far windows look great. We are pleased how well they improved the appearance of the house

Austin and Tyler installed our new shower. They were phenomenal. I’ve never worked with more patient and competent people.

We want to thank Heon Lee for referring us!

The company was very professional from the time they came in the door to the time the windows were installed. We had a great experience with them and are happy with our purchase!

From our initial meeting with the consultant who came to our home to do the estimate all the way through to the preparations and then installation, everything was fantastic! Joyce is a wonderful company who treats everyone like an individual. Their products are beautiful and our home looks fabulous. We had our windows as well as front door and patio door replaced and are so happy with the decision.

The process of getting my sliding door was painless - the install was done very well and in a timely manner.

I have spoken highly of Joyce to neighbors and friends

Joyce Factory Direct & Bath Planet did a great job.

The work crew was spectacular; they checked in with me at every step and offered good suggestions to improve installation. I would gladly work with them again. And the dark uncomfortable bathroom I used to despise is now a very special place.

They were quick and cleaned everything and explained everything

They are a great company and have great customer service. There is no hassle. They are very willing to work with us and get the right package set up. They are great to work with.

There were too many people working. Different people for different jobs.

I was very pleased with the whole process.

They were very responsive and did a good job.

I am not happy with the way my bathroom is,because what was done is not worth 17,500 dollars. For that much money it should have been totally done. Got a shower, laminated,toilet and floor. NOT HAPPY!!!

Joyce Factory Direct & Bath Planet provided highly quality doors and windows, and I would recommend them to anyone.

They were very prompt, and they got their job done in a quick, timely manner.

The guys were great, everything was very professional, very clean, just great service.

Had 3 windows replaced in our double wide. First class work done by 2 first class men. Very happy with the way it looks.

installer was great

I would strongly recommend Joyce Windows. I've worked for a window company before, and they offer a better price than what I was working with and trying to sell to people. Joyce windows offers a great value for its dollar, and I highly recommend them.

I don't know anyone here.

My wife and I had been talking about remodeling our 60 year old bathroom for 15 years. The many solutions we investigated during that time were either too expensive or too low quality. Especially vexing was the techniques for replacing the 60 year old wall tiles enclosing the tub/Shower and integrating the solution with the tiles on the other three walls.

In the Summer of 2023, the Joyce team had a booth next to my Right to Life booth at the Western North Carolina State Fair. They had as a display, a mock-up of a remodeled bathroom, that featured their products. I was taken with the wall panels, how substantive and good looking they were. I talked to the employee in the booth and he told me about the company and the product line, and answered all my questions openly and honestly. I was impressed and when he offered to send a sales rep to my house in Rutherfordton, NC, to design a solution I took him up on it.

The sales rep had obviously been a construction contractor himself and was very, very, knowledgeable of the bathroom remodeling process and the products, including alternatives to Joyce's own product lines. We had been looking for so long that the difference between his solution and the others we had explored was just obvious. His solution was so complete and it fit within our allocated budget that we signed a scope of work the next day.

While we waited for construction to begin, (at our request) we made some changes to the scope of work and that presented no problem: the project manager was very cooperative and adjusted the contract accordingly. The contractors appeared on time on the appointed day and they were worked diligently and efficiently to dismantle and remove the excavation debris and actually spent 30 minutes cleaning up before they left for the day. I continued to work from my desk with minimal disruption.

Upon installation of the new flooring, the contractors discovered that some of the floor joists around the wax seal of the old toilet had rotted and after confirming pricing, which we found fair, they executed a change order and proceeded with the repairs with no delay. Upon completion, they performed a punch list inspection along with us and with one last clean up and upon removal of all project related and even sweeping up sawdust and plastic particles from the driveway, they exited.

We are extremely happy with the Joyce team's planning, production, products, execution and the behavior of all involved and could not be happier.

Good work, nicely done, completed quickly.

The sales rep, Mason, is very good and very professional. The installers came, and they did a great job. They cleaned up, and I am very impressed with them. I would recommend Joyce Factory Direct. To me, they did a great job. I paid more with them than with another company because I was more impressed with the sales rep. They also installed them in one day.

The sales representative (Mason) went above and beyond. He was really spectacular. The installation team too were great! Very skilled, clean, polite and thorough. The windows are of excellent quality. There was a little misunderstanding in how the final payment was made but overall it was a top notch experience so I would highly Joyce Factory Direct.

Poor quality product, exceedingly expensive.