Condition of Home

Condition of Home - When I purchased the lot and design they said my home would be ready July 11. I closed and got my key July 11.

Areas Of Satisfaction

Areas Of Satisfaction - Project finished on time and I love my new home.

Areas For Improvement

Areas For Improvement - My expectations were always met.

Additional Comments

Additional Comments - I love my new home!

We like the home, but the Warranty work has been way too difficult & time consuming.

Recognized Excellence

Recognized Excellence - Kaylan has been fantastic - ALWAYS replies in a timely manner.

There were some builder changes I wish I could have made. They basically said it was too late.

they are agood builder and good customer service

Additional Comments

Additional Comments - We had a great experience from the frame walk to explain and discuss the best options for our home. All members involved were professional and courteous. The hard surface appointment was effortless with your staffs knowledge of interior design.

Quality build, excellent people including contractors.

Additional Comments

Additional Comments - Not wanting to be redundant there is not an area of working with Kalyn that I would not rate above and beyond. She is the coordinator of our project and we can only assume all other contacts with staff would be as good. She is an outstanding representave of your company and at this stage I have shared praises to others.

Superintendent Professionalism

Superintendent Professionalism - The superientendant (Tim Maines) was excellent !!!!! Deserving of 5 star rating. He was professional ... he explained things ... answered all of our questions ... was knowledgable ... and he was personable. That is one of the most important things .... We felt comfortable asking any question .. sometimes more than once.

Clean & Safe

Clean & Safe - We were impressed with the job site.

Recognized Excellence

Recognized Excellence - We would like to recognize Kalyn and Tim for their exceptional customer care. Because of this experience to date we would not hesitate to recommend JK Monarch.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations. This is the most professional, follow-through experience, and I'm at a loss for words about how everything was above and beyond my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayln Cales and Tim for being exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - The superintendent, Melvin, has been amazing at getting warranty requests finished.

Areas For Improvement

Areas For Improvement - We would have appreciated a little more communication about what warranty requests were/weren't going to be taken care of.

Recognized Excellence

Recognized Excellence - Melvin, the superintendent.

Design Team Communication

Design Team Communication - Kalyn has been so amazing at communicating with us every step of the way. She responds quickly and is always willing to get our questions answered.

Options

Options - Very satisfied. We purchased the home after construction had begun so we were limited with selections but Kalyn was able to get as many things changed for us that she could and was so great at communicating.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The whole house! We can't wait to live here.

Designer Professional & Organized

Designer Professional & Organized - The design team was great, it would have been nice to have a clear list of things we could have had a say in rather than having to ask if we could this or that constantly. It would have also helped us consider things we might not have.

Superintendent Professional & Organized

Superintendent Professional & Organized - Tim was amazing, very straightforward and has continued supporting us.

Recognized Excellence

Recognized Excellence - Tim has went above and beyond for us, and communicates quickly, clearly and accurately which has been very helpful. Alan was also great during our walkthrough the week before we moved in.

Trust

Trust - They did well on this part.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations. Their quality is pretty good compared to other home builders.

Areas Of Satisfaction

Areas Of Satisfaction - Build quality and the design.

Superintendent Professional & Organized

Superintendent Professional & Organized - Mel has been great to work with

Areas Of Satisfaction

Areas Of Satisfaction - Build a beautiful homes

Areas For Improvement

Areas For Improvement - So far very pleased

We absolutely love working with Kalyn Cales. She is so helpful, communicative, and has exhibited such kind customer service. She is very prompt in regards to all questions we have. Thank you Kalyn!

Design Team Communication

Design Team Communication - Kalyn was amazing and very patient with us and responsive to our questions and concerns

Professional & Organized

Professional & Organized - Always on time and flexible with our schedule

Design Team Knowledge

Design Team Knowledge - Absolutely Very professional and knowledgeable of her products and available upgrades and finishes

Design Team Attentiveness

Design Team Attentiveness - Very patient and quick to follow up on our needs and questions

Areas of Satisfaction

Areas of Satisfaction - Every area

Additional Comments

Additional Comments - Has been easy and fun and we have felt important and listened to by the JK Monark team.

Recognized Excellence

Recognized Excellence - Kalyn Cales - A++++++ Customer Care Specialist!

New Home Orientation

New Home Orientation - Randy was very informative, patient, and courteous. He took the time to answer all my questions. I was delighted with the binder and explanation of how to use it to keep the house in shape.

Areas Of Satisfaction

Areas Of Satisfaction - Kalyn spent a lot of time helping me design our home. I appreciated her suggestions and experience in making the process as easy as possible for me.

Recognized Excellence

Recognized Excellence - Kalyn and Randy.

Options

Options - extremely satisfied

Areas of Satisfaction

Areas of Satisfaction - Placement of the home on the lot with maximum preservation of natural landscape

Additional Comments

Additional Comments - The design team, construction superintendent and sales team have done a wonderful job facilitating this project.

Beautiful homes with quality materials and finishes! The closing crew were professional and efficient in addressing all the issues in and out of the home! Felt at ease and confident that we bought a high standard and quality home!

Clean & Safe

Clean & Safe - The interior and exterior of the home were kept clean

Quality Of Workmanship

Quality Of Workmanship - High quality of the workmanship in the home

Superintendent Professional & Organized

Superintendent Professional & Organized - Allen was excellent in explaining all the essentials elements in the house and taking the initiative to resolve any pending house issues.

Recognized Excellence

Recognized Excellence - Tammy was outstanding! She was always attentive and professional in assisting us with all the house issues! Allen too was great! He was there to explain all the in’s and out’s of the house. Very organized and knowledgeable

Unfortunately, the process was not as originally described by the builder, so it is not necessarily the experience we would want our friends and family to have.

Schedule

Schedule - They were true to their timeframe.

New Home Orientation

New Home Orientation - The walkthrough was helpful and they did provide the warranty.

Recognized Excellence

Recognized Excellence - Kailyn and Tim were solid.

My mother and I were looking to build a new construction, multigenerational home in Poulsbo. In the process, we came across JK Monarch. From the start, they were extremely helpful. Their agent showed us around the neighborhood and helped us pick a lot with a great view we loved.

We had the opportunity to walk through a couple of their model homes, and you could immediately tell they were higher quality than we had seen from other builders in the area. Our realtor, well-versed in the construction business through a family business, even noted that JK Monarch’s quality was much higher than the homes he usually walks clients through. Based on our experience, we are highly likely to recommend JK Monarch to others looking to build their dream home.

Clean & Safe

Clean & Safe - Throughout the building process, we had the opportunity to walk through the property on several occasions. Each time we visited, the job site was incredibly clean. We even walked through with our smart home automation specialist, who commented on the cleanliness and quality of the job site. We always noticed how neat the place looked from the outside whenever we drove by to check on the progress. It was reassuring to see that JK Monarch kept the site tidy and well-maintained during construction.

Quality Of Materials

Quality Of Materials - We were very surprised to see the quality of the finishes and materials used in the home. As we went through the home customization options, we were pleasantly surprised to see that they offered premium material options without needing to upgrade to the highest plan.

Trust

Trust - On several occasions, even after moving in, where minor complications arose, JK Monarch still took time out of their day to send tradesmen over to resolve issues at the house. They could have easily walked away from us, but they were always kind, supportive, and professional. Our relator mentioned that in the 35 years of his profession, he has never seen a builder whose construction was such a high caliber.

We are very pleased with our experience with JK Monarch. From our first interaction with Michelle Walden to even after receiving our keys, we have felt JK representatives have been prompt, honest and thorough with our questions or concerns. We are very pleased with our new home.

Areas Of Satisfaction

Areas Of Satisfaction - The design process was seamless, the walkthroughs were great.

Recognized Excellence

Recognized Excellence - Shannon Lindgren was amazing. So helpful and always tried to direct me in the right direction.

I would recommend JK Monarch as a quality builder you can trust

Designer Professional & Organized

Designer Professional & Organized - Kalyn was so helpful and organized.

Areas Of Satisfaction

Areas Of Satisfaction - Corrected the issues quickly upon moving in

We have discussed our new home process with many folks and I have nothing but good things to say about JK Monarch. Shannon & Mel have been especially helpful and straightforward - I appreciate that.

Quality Of Workmanship

Quality Of Workmanship - Everything looks very good

Quality Of Materials

Quality Of Materials - Home looks very nice - appliances are very good.

Designer Professional & Organized

Designer Professional & Organized - Kalyn was always quick to respond to any request I sent her. Very professional & courteous.

Superintendent Professional & Organized

Superintendent Professional & Organized - Tim was outstanding, very knowledgeable and detailed in covering the home’s systems and functionality.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service

Recognized Excellence

Recognized Excellence - Kalyn was phenomenal. She has always been quick and courteous with answering my questions and emails.