Unfortunately I cannot provide a review of your work or an actual service date because no one had the common courtesy to return my calls after 2 attempts to get someone to respond and schedule an appointment. I initially called to request a estimate and was told someone would reach out in 24 - 48 hours. After a week no one returned my call so I called back to follow up. The woman who answered confirmed my information was in the system and was surprised I hadn't heard from anyone. She attempted to reach out to the project manager while I was on the phone and assured me he would call back. Today is October 24th, another week has gone by, and this company has proven to me they clearly don't need or want my business because I have yet to receive a call. At this point it would be a waste of my time and yours to try and rectify this because I have zero confidence in your project manager's ability to manage an extensive restoration project when he is not organized or professional enough to return a simple phone call. I will also be interested to see if this review even makes it to your site since you appear to be screening all of them. I would like to also say on a positive note that the woman who answered the phone was very nice, very apologetic and I got the impression she wanted to be helpful so I would attribute the 1 rating solely to her. Truly unfortunate that she has to work with people who fall short in their ability to provide basic levels of customer service which does nothing but force her to deal with frustrated customers. Also I want to clarify the address provided is for your verification by mail process. It is not the address of the property I called about with the damage which is a rental property I own in Newport News. You may want to consider including this question as method of verification because you are assuming the mailing address and where the work was performed is the same and in my case they are completely different.

Jenkins helped me out after a fire. Unfortunately, it was during a pandemic, so there were material shortages. Jenkins was very communicative, and keeping me in the loop. I would recommend Jenkins to anybody.

This company does amazing, skilled work, nothing short of miraculous. When the worst happens, Jenkins can be counted on to work quickly and soothe frazzled nerves. This is the best restoration company in Hampton Roads!
John was my project manager and from the very first contact to the last, he exuded competence, patience, professionalism, and kindness. My nerves were totally shot following a sewage backup that flooded out my entire lower level, and somehow, within about 20 minutes of walking through the insanity that was my home, John convinced me it was going to work out just fine. In my experience, such a skill goes far above and beyond standard customer service. He also kept me well-informed, even if there wasnt much to report.
Mario Martinez was my contractor and he and his team are so incredibly efficient and skilled with everything they do! Every single day they worked at my house, it was like magic. I'd walk into my house and it would be like they'd waved a wizard's wand and suddenly, there were walls. And paint. And cabinets. And floors. And they cleaned up after themselves each day so well! Aside from the magical restorations taking place, they left no trace that they had been there at all. Such a servant's heart is a rarity in today's world and I am so so grateful to John and Mario and the team for turning my sow's ear into a silk purse.

Chris Page did an absolutely fantastic job. He is super professional and knowledgeable. Chris Laska was also an absolute pleasure to work with. Cannot say enough good things about these two.

The two men were very knowledgeable and went about the emergency situation in a professional manner. Both men were very polite and helpful.

Zach Younce, the Project Manager was really very helpful. He made sure that all my concerns were addressed in a timely manner. He made this repair project less stressful for me.

I had a outstanding experience with Jenkins! Their work was well planned, extremely well executed and every employee had a sincere customer service focus and professionalism was above reproach!

The initial process from the claim called in - to the dry out process was seamless and prompt.

We more than delighted to recommend an" Excellent "
Recommendation for this company.

I truly think the waiting time to get started was to long. It took them almost 4 months to get started.

Jenkins Restorations was professional, on point, on time, and answered any questions I had.
I got along with everyone, and work went really well.

Extraordinary! The only word that exemplifies their performance, professionalism and customer service! The team came in, assessed the situation and immediately got to work! John Clodfelter is a superb project manager! I couldn’t be happier with the team!

The service was good. There was no one to do the job since there were so many jobs being done, but once they got started, they did good.

Most effective work and pleasant employees.

I have recommended Jenkins to a friend. They communicated well and followed through with all phases of the project.

Chris was always available to answer my questions.So nice to not have to play phone tag. Made sure everything went smoothly..Very Professional Thank you!

Yes I will recommend Jenkins to friends because of the transparency and how I was allowed to partake in picking out my own materials

They were professional, polite, efficient and great on the clean up afterwards.

Rep was easy to work with and responsive to my needs IRT repairs.

Very professional and on time . Excellent work ethics and knowledgable

Unfortunately for us, our loss initially occurred in April of 2021, during the height of the Covid pandemic. As such, there were many players and numerous challenges associated with our restoration project. Beyond what was within their control it would be unfair to either agree or disagree with this survey question. As fraught with frustration as this experience was, at the end of the day it was only one project. We hope to not have another and not solely due to Jenkins Restoration!

Christopher Page was wonderful. He text us to check out availability and keep us informed. He explained his process and what to expect.

I would most likely recommend Jenkins restorations to a friend because they worked along with me and they helped me when I needed them to..

Communication with Will was excellent, he did all that was needed in an efficient and timely manner. A total professional.

They came shortly after the water problem and took care of drying the damaged area.

Thank you.

They were there to help me when I didn't know what else to do

I would like to recommend Zach Younce for the 5 star rating and John Clodfelter would be a 1 star.

Jenkins Restoration kept to their word by making sure my renovations were completed and to my satisfying. They were professional and courteous

Out overall opinion of Jenkins - and particularly of Jenkins' concern for our needs - could not be better. Professional to a "t" in every way, each and every individual with whom we've dealt.

I was referred to Jenkins through my insurance company. Zach is very polite and professional, he came in did his measurements and I had a few questions he answered them with no hesitation. Chris came in and stage my home for a dry out, he explained everything in detail, kept me abreast on how things were going, he too answered any question that I have/had about the project.

because of the good workmanship.

The only area of improvement would be the time that it took to complete the job.

Extremely satisfied with the end result, getting rid of the water!!!

They arrived as scheduled. They explained the equipment and time frame. After the drying, they cleaned up like they were never here.

Be sure to read the fine print with Jenkins Restoration. They will tell you to read the print. They did not stick to their commitment about verbal things.

I was better off managing my own project for the amount of energy, time, and frustration I dealt with. Jenkins hire subcontractors to perform the work. The only positive outlook is that, I have a better warranty with Jenkins than a typical 1 year if I was to hire my own contractor(s). If you have your own network of family or contractors, then, I would say, "stay away from Jenkins."

Jenkins Restorations did a good job. I had to call them back to complete one mission on the job that wasn't completely finished.

I think it is a very reliable and professional company.

They did there job and where friendly, both men, if you can make my mom laugh you did a good job

I actually already recommended Jenkins to a coworker. The "issues" that I had were relatively minor and really more inconveniences than real problems. My coworker had REAL issues with the company that started his work.

I am very pleased and satisfied with all areas of restoration in my home by Jenkins Restorations.Water damage was extensive! Workmanship were prompt, courteous, friendly and trustworthy.I would highly recommend this team of project manager and workers to all needing repairs/restoration.

After a lengthy construction period, we are very happy with the quality and results of the work. We have received several compliments on the rebuilt portion of our home.

They do great work.

My 2 1/2 months restoration project was completed with good workers who arrived promptly, were friendly and courteous. They showed caution for items within the house while moving about in various rooms doing repairs. Because of the good quality of work they accomplished, I would highly recommend them to others for situations such as mine.

We were very pleased with all aspects of the restoration of our kitchen by Jenkins.

I was very happy with the speed and helpfulness I got with Tony. He explained what he would do and what the next step would be to have things repaired or replaced. I was very happy with his service.

Have had to use two times and each time they were exceptionally professional timely and helped explain everything and continually kept up to date with progress. Highly recommended.

The initial water damage clean up there were problems with the equipment but the work was accomplished. However, we have been waiting for more than a month to take action on the estimated work to even discuss with them to arrange a beginning date. This situation is very upsetting because we are still waiting for the floor damage replacement and our dishwasher.

There was more than one contractor involved in the repair to my house. Because of this there was sometimes some "uncertainty" on the progress of the job. Jenkins smoothed out the "uncertainties"