Customer service needs to be better.
So very helpful to get the insurance claim submitted, reviewed and approved.
This is the second time we have used Jenkins for a restoration project. We selected them for this one based on our excellent previous experience. Nobody wants to have damage or issues that requires major restoration, but we would definitely use Jenkins again if the situation arose. We are also happy to recommend them to others for their restorations.
A the manager of a condominium community, I have worked with Jenkins on a regular basis for several years. Everyone I have worked with consistently goes above and beyond with a professionalism that exceeds other companies. More importantly, they are very, very trustworthy.
Excellent service,very fast and reliable company I highly recommended them for your home repairs
Very fair price and great work
Caleb Lantz was my assigned project manager. He was very prompt in initiating the repair process. There was significant urgency in completing the repairs since a tree had fallen on my home - a hole in the bedroom wall, gutter and siding damage. He was very professional and efficient in responding to my questions and concerns. The chain link fence repair was not completed as planned. We discussed and I informed Caleb that I would find someone to do the fence, since I was planning to have a wooden fence replaced anyway.
This is the second time Jenkins has done work repairing our home after a falling tree damaged the roof, walls, siding, gutters, chimney, etc. and once again Jenkins has responded on a very timely and efficient basis to all our needs. On this occasion they perfectly matched the repairs to the existing house. Once again we highly recommend this firm
The estimate was double what the other estimators offered. I went ahead with the Jenkins Restorations' contractor because of an insurance claim, and I wanted it done right. This contract did not do any better than other contactors who offered it at half the price, and it took twice as long as they said it would take.
I would certainly recommend Jenkins Restoration to a friend!
It was a very lengthy and involved project. I'm not certain if it was Jenkins's or Nationwide's fault. But the project took over 6 months to complete.
They took things from my home that I will never have again, from my son that passed away. They put it in the pile to be incinerated, rather than cleaned and returned.
prompt; as promised.
I don't make recommendations.
I found the attention to detail outstanding.
Super professional and very nice too
Highly recommend Jenkins! Very pleased with their level of communication, price estimate, speed of job completion and clean job site!
I would not recommend Jenkins restoration to anyone.
They exceeded all of my expectations with a professional manner. They recommended some supply changes that were better than my original decisions. I am glad I followed their recommendations because they knew what they were doing and I didn't.
We were thrilled with the results of their work. They were wonderful and we highly recommend them!!!
The work performed by Jenkins was a disaster from start to finish. We contracted with Jenkins to handle repairs due a small kitchen fire in our home. In the end, all that was needed was a deep cleaning (handled by another company), repairing the electrical wiring that was damaged from the fire and grout cleaning behind our range. Jenkins sent an unsupervised subcontractor to perform the electrical work and that contractor cut a large notch in a load-bearing beam. Work had to be stopped for inspection by the county engineer. As a result, temporary supports had to be added on two levels of our house while the beam was replaced. Communication during this entire process was TERRIBLE; we had to contact Jenkins on a regular basis to get any kind of a status update. A job that should have taken a week, took months, delaying renovations on our kitchen. We will never use Jenkins again.
You need to stay on top of the contractor to keep in touch with the project manager. The only reason we made it through the process was because of the project manager.
Jenkins delayed my project. Jenkins did poor workmanship. Jenkins follow up has been terrible.
They did a phenomenal job, were timely, and explained everything. I would recommend them.
Jenkins Restoration was timely, professional, and beyond pleasant to work with. The entire project rolled out exactly as they had planned. Their communication with their customers is top-notch. No surprises or worries, just hard-work, delightful customer service, attentiveness, and solid craftmanship. We are truly grateful for the Jenkins Restoration Team and will absolutely use them for all our future upgrades to our home!
Wonderful work- highly recommend
Left the room spotless after mitigation work completedWorkman very helpfu and courteous
Jenkins did excellent work and kept me aprised of each step of the repairs. They restored my trust in finding an appropriate restoration company to do my repairs.
Jenkins fell far short of what is normally expected in the way of customer relations. Schedules were not kept. Notices were not made to the customer as to why. Representatives of the company were argumentative. Nothings was done when promised.
Jenkins Project Manager: Responsive. Issues addressed promptly. Professional. Required assistance with knowledge of local ordinances and building codes. Be sure that you look up requirements for building permits in your county and make sure that Jenkins and their subcontractors pull the correct permits before beginning the project. Assist your project manager by writing up a summary of each conversation to include action items (both Jenkins and yours!), your understanding of the schedule and tasks, and any questions you need answered with a suspense date for a response. Your emails can be forwarded to the subcontractors, which will minimize information and instructions getting lost in translation between PM and sub. Alternately, email your PM and sub directly, ensuring both are in synch with your questions and/or decisions.Subcontractors: Amber Floors - Professional staff. Good products. Installed LVP in the kitchen and carpet in the basement. J. E. Merino - I will not have them in my house again. Unprofessional. Unprepared. Installed a toilet and removed the broken dishwasher.RCO Builder - Professional. Prepared. Installed new dishwasher, oven, and range hood. Painted wall in kitchen and completed the floor installation in the dishwasher cabinet. Painted basement and installed lighting.
I was very pleased with the work Jenkins Restorations delivered on. Valerie is very professional and great to work with. She managed expectations well and made sure the work was performed and finished with quality that exceeded our expectations. Highly recommend.
I have used Jenkins in the past and thoroughly appreciated their work. I've recommended this company to others in need. The folks I dealt with were professional and friendly and were great to work with. Highly recommend.
Jenkins Restorations completed the restoration of my home in the agreed upon time. The Project manager, Fred Adam's was very accommodating and answered all of my questions all the time no matter when I called. The staff was very professional and courteous.
Jason was more than fantastic! He was attentive to all of my needs. He had great ideas to make things turn out even better.
I am greatly disappointed in my experience with the mold remediation project on my home. I have worked with Jenkins before with no complaints. This time it was entirely different. There was inadequate communication on the part of the project manager regarding the progress of the work and the completion of the project. I will say that he was very helpful on phase two,in helping us with the cost of the final bill.
Very good at showing concern for the issues , respectful and timely. I would recommend Jenkins Restoration to anyone who was in need .
Never worked with a finer group of professionals. All business. Thorough, with solid explanations for all recommendations. Delivered exceptional quality. Cannot recommend highly enough.
Jenkins always was available to help me with repairs to my roof, even on short notice. They are very professional and thorough.
Areas For Improvement - They always exceeded my expectations.
From start to finish Jenkins was on top of everything to make repairs to our church which caught fire due to a lightning strike. They were always highly professional and clearly explained every step along the way. The attention to detail was excellent and the finished product looks wonderful.
The subcontractors that they picked, Pride Painting, were absolutely horrendous. They were supposed to do all of the work, even though they were a painting company.
It's a highly reliable company
Aaron was the supervisor for the job at my home and he was incredible. He went above and beyond with the service he provided to finish all repairs. Great quality and incredible customer service. Thank you so much!
Andrew Jenkins is wonderful to work with and took care of all problems which came up. He worked things out with our insurance claims adjustor so that it all ran smoothly with reimbursements.
Very bad start and poor work but Jenkins came back with new workers to make it right
For the environmental side, Nigel was fantastic. He gave a lot of information. He was able to answer all of our questions. I would definitely recommend him and his service, in the future, to any of my friends. He just went above and beyond.
Jenkins Restorations was unreliable, unresponsive, unavailable, unprofessional,in short, unacceptable. And by all means, publish my answers to your questions.
Jenkins Restoration is professional get the job done on time and very flexible and will works around your schedule. i would recommend to my families and friends. Great work and the Job well done!
This is the second time that we have used Jenkins Restorations and could be happier with the experience. Jeremy explained the process to us before the work started and proceeded to check in with us as the work progressed. The gentlemen that did the interior renovation went above and beyond what we were expecting. We would not only recommend them to friends but will definitely use them again for any renovations in the future.
Jim Wolahan earned my respect and trust during the restoration. I would recommend Jenkins Restorations and Jim for any restoration job.
The company was able to work with my insurance company and they met and exceeded my expectations on restoring our bathroom. After having extensive water damage from the overflow of our toilet, the company cleaned up the mess, repaired the ceiling from below, painted the entire ceiling and installed new bathroom tile to our liking. A job very well done!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - NOVA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys