Once the process finally started they were reasonably efficient, quick, and kept up correspondence with us along the way.

Jenkins did good job staying in touch with me during our project. Work was of good quality and thorough.

Responded quickly, thorough job, good follow up and very professional

Jenkins water restoration team was called and responded within hours . Great job! -employees were polite, knowledgeable, good clean up

They were very professional and explained the process very thoroughly!

The crew and PM were punctual, professional and attentive to detail.

Ultimately the work was done mostly well. Unfortunately, the first lead project supervisor (not sure of exact title) left after we had made materials, colors etc. selections and we had to do some of the selection over again because there was no information hand off.

the cleaning was not done properly, instead of covering all the valuables before demolition and all the dust in the air every thing was left open and than the cleaning crewcuts swept the chairs from dust but did not vacuum,

The Jenkins Restoration team, led by Jefferson, did an outstanding job on the new flooring! Very professional and accommodating to my schedule.

Unprofessional. Didn’t do any work on our property

Other than job being accomplished twice, good work was done.

Luke did a fantastic job explaining and planning our repair. The bathroom that had repairs looks as good, if not better, than before.

The crew did a wonderful job of repairing my home after storm damage. I would highly recommend them.

Jenkins Environmental Services provided good service. I would recommend them 100% of the time.

Jenkins did a fantastic job removing materials affected by contaminated water. The response time was very quick, the work was done thoroughly, and

Wouldn't recommend 'dry-out'. I couldn't get anyone to call me after repeated attempts to their main number and assurances from those people that someone would call me. FINALLY my insurance adjuster got them to come to my house with a member from restoration team. I know things were very busy in this area but AT LEAST CALL ME even if you can't quote a time/date. When they finally did show, (day after meet) my walls were destroyed and drying was fruitless and in some cases already dry. I would and will highly recommend the Restoration side however.

My project is not complete, due to some supply chain issues, but at this state, I would say I am VERY pleased and very likely to recommend Jenkins Restoration (and have) to others.

I will absolutely recommend Jenkins Restoration, and in particular, having Tucker Mertz manage the projects.

They got the job done.

They did a phenomenal job.

They were very professional and nice.

Detailed, on time, always in communication. Got the job done right. A+ grade.

We would give Jenkins Restoration 6 stars. In all areas of service they exceeded our expectations.

I would highly recommend this company to all my family and friends always a incredible experience very professional people.

Jefferson always returned my calls, always answered my questions and provided a great interface with my insurance company.

For such an upsetting situation,
Jenkins from the start has been AWESOME.

Jenkins was able to coordinate my services without my having to search and vet different companies. This was very helpful in managing the flow of the work.

We will and have highly recommended Jenkins Restoration. Everyone who entered our home from Jenkins was skilled and very professional.

They were fantastic across the board. Luke helped us out, he was excellent.

Very understanding, knowledgeable and helpful.

I would suggest they ask for Ken. Ken was responsive to my questions. Ken took the time to explain the process and how the process works. I requested Ken work with my insurance adjuster which he did and they came to an agreement that worked for me. I requested that once work begun it was followed through to completion. Ken's people (Eric) were knowledgeable and proficient. Ken managed through having a couple of his people developing Covid. He managed through a materials issue (I think a paint plant blew up resulting an a shortage of paint). Ken always kept me updated even when he didn't have a firm answer/date he was upfront and honest. He would check in periodically with me. He was able to work through a very large amount of damage with minimal inconvenience for me. He was able to suggest materials for me that I am still quite happy with. I hope to never have a catastrophe such as I had again but if I do I would feel very comfortable and confident in calling Jenkins Restoration and Ken.

My rebuild project was a fire in my home. I should have been put out my home at the most a year. But that was "NOT THE CASE". I was out of my home for 21 months! Of which I had to pay out of my pocket for 10 months of leasing a home and furniture/furnishings.

The representative was personable and explained the process to me in depth. The process when the way he explained it to me.

Ken was honest, professional, and experienced! He went above and beyond to ensure an outstanding quality of workmanship.

Not even to my worst enemy

The first representative I got in touch with (Austin) was awful. I called out and they replaced him right away, which satisfied everything.

I wish I would have had them with all of my project. I was satisfied with everything.

They were knowledgeable and professional. They addressed my concerns well

I thank them very much.

Tore out too much wall which complicated our insurance claim. Refused to talk with the GC, and then when our GC ran WAY Long, started threatening to sue US because they hadn't been paid, even though the claim was still open and we hadn't been paid.

Areas Of Satisfaction

Areas Of Satisfaction - Project manager kept us informed

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the flooring. It was spectacular. The guys were wonderful. Tucker bent over backwards and he was fabulous.

Recognized Excellence

Recognized Excellence - I would like to recognize the flooring people, the people that came and remediated the mold situation, and Tucker Murz. He was fabulous.

The people that they had working were very professional in doing their job. Jenkins had a representative named Ken. He was very professional. He knew what he was doing. I really enjoyed the working relationship with him.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the workmanship.

Recognized Excellence

Recognized Excellence - I would like to recognize Ken for his exceptional service. He was the person who was overseeing the job. I also would like to recognize the workers. They did a very good job! My wife and I were satisfied and impressed with their work.

I couldn't be more happy with Luke & Jenkins Restoration. They worked quickly to schedule my repairs and kept me informed every step of the way.

Areas For Improvement

Areas For Improvement - None, they did a great job! In fact, I used them again to replace a roof on a 2nd house I own.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the overall approach and process of getting my repairs done. I felt like i was dealing with professionals who had answers to all my questions (no "amateur hour" here). From Luke to his back office support staff, I felt like everyone was working diligently to get my repairs done.

Customer Service Improvement Suggestions

Customer Service Improvement Suggestions - No, everyone did a great job of communicating with me and focused on the task at hand. Appreciate all the team work!

Recognized Excellence

Recognized Excellence - Yes, please find a way to recognize Luke for all his efforts. He did a great job of coordinating and following through on all the repairs. Went something didn't go as "planned" he let me know immediately....excellent communication skills! He's hound ready...tackles any challenge head on! The guy is SOLID GOLD!

Areas Of Satisfaction

Areas Of Satisfaction - Excellent customer service with project mgr the best

Recognized Excellence

Recognized Excellence - Ken Wier and his team

Customer Service Improvement Suggestions

Customer Service Improvement Suggestions - Excellent service.

Recognized Excellence

Recognized Excellence - Kenneth Wiar

The young man that came and did the mold mitigation was very professional, kind and courteous. Now that I'm working from home it makes it difficult to schedule certain things. This young man was very careful being as quiet as possible and there were minimum interruptions to my workday. He was very sweet. I cannot recommend this company enough.

Areas Of Satisfaction

Areas Of Satisfaction - Yes. Professional and very considerate.

Recognized Excellence

Recognized Excellence - The young man that came and did the mold mitigation. I don't recall his name but he was truly exceptional.

Recognized Excellence

Recognized Excellence - I would like to recognize Luke and Juan. Luke was very prompt. When I had any issues, he came out and solved them. Luke explained everything to me. He was very good.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the project manager William. He communicated very well.

Recognized Excellence

Recognized Excellence - I would like to recognize William for his exceptional service.

Luke is a tremendous asset to the company. His responsiveness, patience, and attention to detail made a difficult experience a true success story. In fact, I'm using Jenkins again for other home repairs here in Flower Mound. Highly recommend!

Areas For Improvement

Areas For Improvement - Overall, I had a great experience. I think your subs (carpet guy & painter) try to cut some corners but we were able to resolve those issues. (I'm not sure if there was some confusion on the scope of work or a communication issue?)

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness! It's important to keep the customer up to date to let them know how things are going. Even if the process is not moving along as fast as everyone would like. Luke did a great job of pushing this project to completion and keeping me informed.

Customer Service Improvement Suggestions

Customer Service Improvement Suggestions - no, i'm happy! I'm using you-all again for a roof repair here in Flower Mound.

Recognized Excellence

Recognized Excellence - Yes, special kudos to Luke! He's a great asset to your organization. Jenkins is obviously a great company. But it's the people that are the life blood of the organization. Without people like Luke...organization will fail. (Or not be as successful.)