Quick and reliable. Professional work and courteous interaction.
When Jenkins Restorations left, I initially gave them a glowing review with the Better Business Bureau. But since then, the paint is peeling, not all the baseboards are painted, and the bathroom has drip marks on the walls. The paint looks pretty shabby because it is peeling.
It took them 2 and a half months because they were short on people
The work performed was excellent, and the process was great. However, the billing was a nightmare.
I found it unnecessary for the dry out since the floors had to be torn out.
Very please wit the service.
When Jenkins Restoration came out for water mitigation I was informed by the owner that they also handle home repairs. I figured I would call USAA and let them know that Jenkins Restoration was also going to handle all repairs of the house. Well after meeting with the person in charge for repairs, I was informed that repairs should be completed by November. Then things happened within the company and no one took over when he left Jenkins Restoration. So now my project got pushed back to December. I was already living in a hotel with two kids and two dogs so that wasn’t very fun, but I said ok and just wanted the project done correctly. Well after a few missed phone calls and no responses to my emails from Jenkins, my home project was not completed by December. Then January, then February, and finally finishing in March. Now around the end of November the Military moved me to VA, so being 5 hours away from the house to check in was not an option. Jenkins has done an amazing job when they work, but finishing my project in a timely manner and communication was not on their side.
No action to fix
Prompt, courteous, did what they said they were going to do.
They have fast and productive services.
I felt like Jenkins Restorations got paid first and put me second. That may not be the case, but that is how I felt.
I had a lot of issues with Jenkins Environmental Services.
I would not recommend Jenkins Restorations to any of my friends. They took my beautiful home, and it looks like a tornado went through it. There are 5200 sq feet of space that I cannot use. I have been living with my grandson, dealing with this. I am disappointed with my insurance and Jenkins Restorations. I am 80 years old. If it was for their mother, they would not do the job like that. There is not enough compassion, and it is sad that they would take advantage of an 80-year-old woman. I have been so angry. But I am looking at people in Illinois and Kentucky who have lost their lives, so I am not so bad. It is what it is. I cannot stress anymore. I cannot be in my home. I hope someone from Jenkins Restorations will understand that they are dealing with real people. It is not just a job.
Work was done quickly, which was good, but we had leak found after they tarped. Quickly in 1st few days, there were holes in the tarp and when another company came to fix things, the initial job and the initial redo of the job, did not seem to have been adequate. So I was not impressed.
They are very well organized and do great work!
Too many times begging for communication. Did not treat us like a valued customer.
I highly recommend them. They were very professional and did excellent work.
NEVER let Jenkins Restoration's staff in your home or place that's getting repaired. They will steal! They were uncooperative to resolve this issue of stealing!
They are very friendly and courteous, and will work with you.
John was excellent. He broke everything down to me and was very responsive to my needs. He clarified everything, and he covered everything to my satisfaction.
Horrible company. Ignored my project for months, constantly lied about timelines, hired a hobby subcontractor to do the work and never followed up. My ceiling is now ruined again because they didn't repair the original problem with the plumbing. Sloppy, low quality work and constant delays to take "better paying jobs"
Jenkins Restorations was the pinnacle of all services I have ever received on my home!! They made my process easy and I would recommend their services. Great Job all around!!!
I was not impressed with the work and the time it took to do the work. It took way too long to do such a half-tail job.
Their team was professional and the communication was top-notch. I was pleased with their craftsmanship.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Columbia, SC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys