I had some issues that have been uncovered after the work was done.

Decision Making Factor

Decision Making Factor - I chose Coastal Windows and Exteriors because they were knowledgeable, communicative, and a well-known company.

Additional Comments

Additional Comments - I would use them again, and I highly recommend them. They worked as a team. We had a few issues, and they worked with their production team and sales agent to solve our problems. They had great team work.

Coastal Windows & Exteriors does excellent work, done quickly, and has good follow-up. Everything was good.

Decision Making Factor

Decision Making Factor - They made a good presentation and showed they knew what they were talking about. They are a solid company. These are the reasons I chose Coastal Windows & Exteriors.

Recognized Excellence

Recognized Excellence - Everyone was good.

Decision Making Factor

Decision Making Factor - Ease of getting a proper quote. Good communication. Ability to fit my budget.

The initial work with them is quite good, thorough creative and collaborative. But once you have paid, they don't respond at all. It's a lot of good customer service upfront, but very little on the follow through once they receive payments, especially about concerns.

They can improve on communication, scheduling was a hassle.

Sales Knowledge

Sales Knowledge - Very good with computer which was very comforting and gave us the feeling also we would get what he said.

Problem Resolution

Problem Resolution - Had a couple of items at end of job and very quick to finish up

Installation Crew

Installation Crew - These guys were great knew their jobs and each did it very well, roofing was different crew and same left our property clean and as8f they were never here.Mind you we had days of snow and rain and bitter cold. Siding team was here Saturday and Sunday to finish job. Our neighbor down the street used these teams and recommended Coastal to us and highly recommend and the money we spent was well worth every cent.

Construction Quality

Construction Quality - Love the product and quality is great we had vinyl insulated siding and 5 tab shingles put on. B8G PIECE WAS WE WANTED MAINTENANCE FREE SO HAD COMPOSITE TRIM EVERYWHERE AND LOVE IT

Schedule

Schedule - Were told upto 3 weeks and they got it done in 5 days and Steve the Supervisor showed up Sunday afternoon to verify it was completed correctly and than also followed up week later to make sure everything was as expected

Yes we would recommend. Great experience and we love how our house looks

They didn't send the proper equipment, including ladders, and sent a group that was outsourced to the job. He only had one ladder, and the crew did not show up on time, so I fired them and told them they could not show back up until I had the regular Ferris group there. I was satisfied with the Ferris group but not the outsourced employees.

Great service

Professional staff, good choices of materials, overall a good experience.

I have used Seabreg for a window repair and a new roof. Both jobs were done timely, correctly and on budget. All points of contact with the company have been polite and professional. I would not hesitate to recommend them to others.

They were excellent in communicating with me thorough my project. They didn't hesitate to answer any questions I had, and they always treated me with respect and friendliness. Their workmen and supervisors were friendly and professional at all times, and I never felt unsafe leaving them in my home whether I was there or not.

Ferris Home Improvement added a beautiful deck to the front of my house last year. This year, they added a beautiful deck on the second floor of my home on the back side. They do amazing work. It is beautiful. They are on time. The workers are clean and friendly. I recommend them to people all the time. I am very happy with them.

We had a great experience with 180. They were great with communications and delivered on what was expected. The project looks great and was a good price.

We could not be more happy with the process from start to finish.

Having a roof leak in the middle of winter is a two-fold issue. Not only does the freezing and thawing allow water to enter your home in repeated small intervals, the ice and snow may prevent someone from getting on your roof and repairing the leak. So when our roof started leaking after a supposed repair by a different company, we knew it was time to get it permanently addressed. Enter 180 Contractors. Jim safely got onto our roof, assessed the problem, and provided two possible solutions based on what the repair crew might find when they started work. When the repair crew arrived, they also safely and expertly got onto the roof from a frozen deck. After assessing the damage, they thoroughly repaired the leak, going above and beyond to make sure no additional water entered our home. Once the work was complete, including pictures and video, they let us know that we were having significant ice damming in our upper gutters, and that there were minimally invasive solutions available to us once everything thawed out. We appreciate their dedication and skills, and we look forward to working with 180 Contractors in the future.

Happy with the whole experience from the first visit when Ken came out to give me an estimate to the day the roof was completed. I appreciated all the photos & video that Ken provided showing me that a new roof was necessary. Also, more photos were taken before, during & after the install by Jerry, the project manager assigned to me. I wouldn’t hesitate to recommend this company.

The windows work as advertised.

Areas Of Satisfaction

Areas Of Satisfaction - The communication is where they excelled in trying to get me connected to the experts when I had questions.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone I have talked to for their exceptional service. They have all done a great job.

Decision Making Factor

Decision Making Factor - I initially chose Coastal because I knew one of the sales reps, but they have always been responsive, communicative, and eager to do the work that we have asked them to do. They have done at least three different job visits for window \and door replacements and each time they have been great.

Impact On Life

Impact On Life - They have definitely helped weatherproof the house. Home improvement is always life changing.

Additional Comments

Additional Comments - Good people to work with!

I have now used Ferris to remodel my kitchen, my master bathroom and my powder room. I would highly recommend Ferris for home improvements.

Lol, everyone that visits our home is given a tour of our amazing new bathroom. We let them know how pleased we are with the job that Ferris did for us. Can't wait to have you re-model our kitchen.

I want to say how happy we are with our new roof and skylights! Because of the rain on Wednesday before Thanksgiving the job was scheduled for Friday after. The crew arrived early, worked so hard and efficiently that they got it done in one day. They stayed until after 7:30 pm working in the dark wearing head lights to clean up as best they could as our yard was covered in leaves. The lead man Justin came back a few days later to double check that everything was correct and cleaned up.

This was the second time I have used Ferris .. the first was a Master Bath remodel and they did an amazing job. I knew I had paid a premium price but the final product was worth it. The second job was a full kitchen remodel (down to the studs) as well as a full floor replacement on the entire 1st floor of my house .. This time things did not go so well. Due to mis-management there was an entire cabinet that was not ordered which delayed completion, The wrong sink was installed which caused another delay (as well as the replacement of an entire Granite counter top). And once things were 98% done, 8" of crown molding were not accounted for and took another several weeks delay because it came from a "custom Cabinet maker". Already several weeks behind schedule, (with the approval of the builder) I moved back in, but since the job was not done (before this last piece of trim was installed) the kitchen had not been cleaned, there was debris and dust, sawdust in the vents, and a general level of things being unfinished that soured me on the entire "reveal". Ultimately did they make things whole? maybe. But I had to spend hours wiping down the kitchen, throwing out construction debris, and mopping the floors to make the space livable.

Very competitive pricing, warranties explained in detail. Completed in one day. Great cleanup. Before choosing I researched all the materials they’d be using. Highly recommend

Ferris has replaced our roof, installed a new deck and replaced our home windows - all have been well done, quality materials and great workmanship