I love my new Jacuzzi!

It was really disorganized. For weeks, they were unable to obtain the part; when they arrived, they were rushing around without it. I'm not sure why they made a mistake; it was regrettable.

Salesman was very friendly and informative. Installers were personable and very professional and creative installers.

Respectful sales rep. Quality materials and installing team.

The installers were very professional, explained everything along the way, answered all of my questions, and allowed me to take before/after pictures. They were awesome. They laid tarp on the hardwood flooring. I can't say enough things about them. They finished the work by the evening in one day. The tiles they installed were multicolored with black, white, and grey pigments. Initially, I chose nickel for the accessories such as the faucets, but then I asked if they could find out if black was available, and they installed that instead. They were very helpful with everything I asked for and followed through. They took the time to find out if what I asked for could be done. They were so good that in February next year I plan on having them back to do the master bed and bathroom. It's very beautiful.

Workmanship

I like the shower.

Loved the one day in and out. Great craftsmanship and nice look.

Process took time to get the materials but that was not unexpected because I was told it would be like that. At milestones, the team communicated by email or text. Once materials were in, installation and completion were quick and they took 2 days to install as they said they would. Also Ozzie and Jonathan who did the installation were fantastic. They communicated at each step and explained things in an easy to understand way. Very happy and pleased.

My installer Jose Pena, if I spelled correctly, was very informative about everything he was going to do. Kept me updated always. He was very polite, responsible & respectful. His crew also very pleasant. Very happy with my results, highly recommend!

I love the water pressure that I have now!!!!

Our salesperson, the communication staff and the men who did the installation were so respectful and made us feel that our time and money will be well-spent. I would welcome them into our home anytime.

The guys that worked for us and did the work were great. The only thing was that there was maybe a miscommunication with the salesman. The guy that sold it to us told us that they'd come in and fix all of the plumbing that was in our house to make sure it fit the jacuzzi. Our house is 55 years old, and we had copper pipe that was put in when the house was built since we built the house. The copper tubing was rotting away in some places. We had to spend another $2,000 of our own money to get the copper upgraded. I did it, and I didn't complaint a lot because I was in contracting in my younger years. I am 80 years old, and I understood how goes on. I need life to go on instead of complaining about having to pay for all the copper tubing to be replaced in our house from 55 years ago. We worked it out. I didn't think that I was going to have to pay it in the beginning, but I knew in the long run it wasn't going to do me any good thinking about the price. We survived.

When the salesperson was here, he mentioned that the glass door would have a big roller on top so it would be sturdy. When it was installed, we saw nothing like that. When you touch the door on either side, it shakes a bit.
We are not satisfied with the glass door because we thought the glass would be thicker.

The guys who did the work did a fantastic job. They were as professional as can be.

The experience was very good from sales through to the construction. The only reason I didn't rate a ten is that it took a month for everything to get made.

Everything lived up to the expectations. They were in and out in one day and were a very professional crew.

It hasn't been as smooth as they said it was going to be.

They were fantastic, and the guys were very communicative, very professional, kind, and it went well as it could've gone.

Great workmanship that I am sure anyone will appreciate.

Professional qualified courteous workers

Our sales person, Anthony De Biasi, was knowledgeable, personable and non-pressuring. Made the whole purchasing process very easy

I highly recommend Jacuzzi! We arranged our remodel through Costco.

The remodel is beautiful.

They were quick. They were in and out in one day.

The remodel was quick and is beautiful and is very costly. The cost is too high for many people.

Better pricing

Installers were fabulous! Efficient, courteous, and thorough with installation and cleanup.
Shower looks beautiful and adds much to existing bathroom. Ethan and Henry were the best! Much thanks.

They have enthusiastic employees, do competent work, but communication was problematic and the price for what was done seemed very high. My kids are dismayed that I spent so much on a guest bathroom. I probably should have considered other options.

We had a good installation team, and they were rather efficient. They did a good job.

We were very disappointed in the finished product. It was not worth the amount of money we were charged. We would not recommend Jacuzzi to anyone else.

Dameian and Daniel did a great job. They were very informative, answered all my questions. I am very pleased with their workmanship. They worked great as a team. Overall they gave Excellent service. The Plummer did a good job also.

Number one is the price is triple what it should be. The materials aren’t that expensive to warrant the cost. Secondly we were not told all of the facts about installation. We didn’t know there would be a seam in the middle of the wall. The appearance is not worth the $15000 we paid. The install team left the bathroom and the adjoining bedroom covered in dust. The install team took one of our shower head that we wanted to keep. Also the team took or used some of our material we had for a cabinet we bought. Extremely bad experience. I will discourage everyone I know not to use Jacuzzi Bath. I will also state my displeasure on my social media accounts.

Our new shower looks great. The installers, Cameron and Max, did a wonderful job explaining and showing us what they were doing. They were very professional.

Josh and Juan were super nice and did a great job.

With the suggestion they have a better understanding and a chamce to see in person all available options

I purchase a jacuzzi spa a few years back. Very happy with warranty service. Even more happy with my stand up new shower. I have already refer a good friend for a stand up shower.

I love having a shower that is a foot longer and has more room. They did a **** of a job with the shelving, and I like the recess that they have to put the shampoo and things on the wall.

They didn't caulk as well as I would have liked them to.

The price point is higher than I’d like.

The installers were great and even did a couple of things for me that they weren't required to do. Their names were Damien and Daniel. Shower rod needed adjusting and Dave came few days later and it's perfect. Very happy and would highly recommend Jacuzzi

Hose and Andrew worked very hard. They ere very polite.

Xavier, Kendrix, and Bengy were all highly trained and efficient. The installation and cleanup were perfect. They were all a pleasure to work with, and the end product is beautiful!

When they came out the first time, they didn’t have the right things, so I had to wait three weeks for them to come back and finish the job.

Quality professional workmanship and we love our Jacuzzi shower.

The three installers were friendly, very committed to doing their best job ever! I would not hesitate to recommend Jacuzzi to anyone thinking of doing a shower remodel.

Our installation was priceless.
The technician were prompt, and professional

The shower has not been installed yet. Your workers ran into a problem and had to make a new base for the shower. I am happy that the delay is to do the job right the first time. But will hold judgment till the job has actually been completed.

The sales representative was deceptive in his presentation of the shower install indicating the shower glass would be installed after the initial shower install was complete. He rushed through the contract pointing to touching sections for electronic initials & the crucial section saying we acknowledged the glass cost was not included in the price. Upon follow-up of when the glass would be installed I was made aware that I was responsible of glass installation costs because I initialed that section. It took several days to finaĺly get to a manager to explain the situation. JBR of Atlanta did finally agree JBR would pay for the glass installation. Just know that the advertisement of 1 day installation turned into a 6 week ordeal...

I would not recommend them to a friend because they got dust all over the house, they didn't put up a containment to keep it contained, and that was very unprofessional. In order to get it removed, it had to be professionally cleaned. They didn't speak English very well.