They were excellent. They came right on time. They did a great job. They cleaned up properly. They were good.

I am not likely to recommend Jacuzzi Bath Remodel of Seattle to a friend. If you can get them in your house, they do a wonderful job; getting them in the door was a challenge for me.

Jacuzzi stayed in touch throughout the process, from initial planning through scheduling and installation. Everyone I spoke with was professional and friendly. On installation day the crew was prompt, worked well together and gave good advice concerning an unexpected problem to correct. The final product is perfect. I couldn't be happier with the result. Overall it has been a positive experience.

I am very pleased; the guys did an excellent job.

They came in and did a good job. They did it in a day. They were great and hardworking. It was a good process.

This project was scheduled several months ago with assurance that all be available. A day or 2 of the scheduled start date we were called to confirm that all was ready to go. The afternoon of the start of work we were called and told that the material for the the second phase was not available and they had no idea when it would be. The only information, after 3 days of waiting for a calls from Jacuzzi, was initiated by us and the response was I don't know

Poor communication within the company. Made several calls and no call back!

They are very professional and appropriately friendly. They were very responsive. I had a slight problem after and they got back to me the same day. They came the following day to fix it. They jump to fix issues and I am very pleased with the work that they did.

At the meeting I was only given 3 choices for the wall and I wondered.....only later learning rep should have shown more. Like my choice buy will always wonder what if. The pan/ floor of the shower is very very slick when wet. For safety purchased a mat. I was quite surprised since advertise about shower safety over tub. But overall satisfied with product and installation.

From the very start when the lady came out with the plans and how the shower would be, it was perfect from then on. I signed up that very moment. Step by step Jacuzzi let know what will happen next. I have never had a company follow up and care as much as Jacuzzi did.

They were very polite and efficient, but they left one step out of the process. That had to be fixed later.

They are a great company.

The area was not cleaned very well. Water stands on the seat. There are questionable areas in the caulk that concern me.

We think that your pricing (15,300) is too high for the job. And you pretty much forced us to finance for the 12 months same as cash, since you had absolutely no way of giving us any kind of discount. Also, we have an issue with the finished project that we have contacted you about and we are waiting for a call from customer service.

It started from the beginning with Derek the salesman. He was very friendly, informative, and answered all my questions that I had. Then when the installers came, Niko and Jesus also were very friendly and knew exactly what they were doing, as well as answering all my questions, helpful, and putting up with my picture taking!!

We own a high dollar home and had a full tile snail shower. We were reluctant to change until Steve showed us something different. Glad we chose you!! The shower is gorgeous and looks 10 times better and more efficient than before. Jonathan and co workers were so accommodating and did a beautiful job. We have had the whole neighborhood asking to see finished shower and all were very impressed. Thank you and I will tell and show everyone how happy we are with our new shower.

Jacuzzi is much more expensive than the competitors. The true quality of the products won’t be known for years.

Best decision going with Jacuzzi.

My experience with Jacuzzi Bath was less than satisfactory. It took four months from signing for anybody to contact me and let me know that the materials were in. It took another two weeks to schedule the installation. Upon the initial install, that I took a day off work for, they realized something had been measured incorrectly and I needed to wait another four weeks. The glass company still hadn't called me despite messaging them multiple times after the installation was compacted. The glass company dropped the ball and I didn't hear from them for several weeks. It was supposed to be one week from the bath install for the glass to be installed. The original sales person told me it would take 4-6 weeks from signing to get a full install. It has been almost five months and I still don't have a working shower.

The communication and lack of focus. Our first crew was 2 hours late because they went to the wrong house. He then let me know he had to leave by 2PM because he had an L&I doctor's appointment. The plumber left early and the crew had to wait 5 hours for another plumber to show up. They also did not have our whole order. They also put screws through my adjoining stair well when they put up the framing, even though my husband advised them that they should use shorter screws. The plumber also put the connection for my sink straight out from the shower instead of going to the back wall. Because of this we have had to order a customized cupboard that will work with the piping. The plumber also measured and cut the drain wrong for the plate and this slowed our second crew down by 3 hours.

I had thought the project would be done in a day, but it was not. They did a very good job but started on a Friday and came back on Monday. So we had to go the weekend without it.

I had a bad experience with the shower glass not being ordered and it took an extra week for completion

The installers were awesome and above average. They were quick and professional.

The craftsmanship is not what I thought it would be from a company like Jacuzzi.

Jacuzzi Bath Remodel of Portland was great. They were very friendly, cordial, and it was very nicely done.