When the sales rep gave me the consultation, they showed me what I was going to get, but I didn't get it when they actually installed. It was a pretty good install, but they did not use the same equipment showed for the shower floor I thought I was getting.
The work was fine. They left a very big trash can behind. No one came to pick it up. I was supposed to get a gift certificate, but it took a very long time. I was told it would be emailed to me, but it wasn't. I had to call them to get it.
It seems like a good shower. It's kind of expensive.
I called about a service call on a couple of tweaks that need to be done. I was told 48 hours but I have not heard from anybody. 3 different people to pass a message along and nothing happens.🤔
We purchased a new tub / shower installed. The salesperson was fantastic. The contract was for all matching chrome finishes on all fixtures and handle bars. Even though both installers have seen that the handle bars and the shower rod were brushed nickel, they proceeded to screw all of them in.
The first insult was that they both stated that those are chrome too, it is only our lighting makes us think that they don’t match. Then one of them called the office, ust live up to their obligations jand a manager called Dan ensured us that nothing is more important to them than all customers are happy with the completed project. Then he proposed that the very next day he will send out the chrome parts to be swapped out, so he said that the completion can be signed off without any worries.
We agreed and I even told him that I don’t expect the swap to happen the following day, and I let him know that as long as he could schedule it to be done within two weeks, it would be fine.
The second insult was that not only he never called back, but not anyone tried to follow up. Both my wife and I tried different approaches and yet nothing worked. Finally they sent out someone with not even the correct size, nor the right finish. At every step different persons kept asking for pictures, even after the technician took new ones, who included them in his report. So six weeks later I was finally transferred to Dan on the phone.
The third insult happened when he stated that he doesn’t know what else he could do, since we rejected the chrome parts…and so we had to start over and explain everything again. By the way the second time he said that this chrome issue never ever came up before for them. So he suggested that we could have all matching parts in black. So we agreed that another manager will set up a date with us when the material arrives Another three weeks passes by, and again, nothing is happening. So I emailed him and instead of answering, he just copied my message to the other manager, who scheduled an appointment within one hour. So the same technician comes out and right away had asked us he we authorize him to drill new holes. Of course we said no, and also we inspected the black finish on the handle bars and had found that it had deep scratches right out of the box.
So I ended up proposing that an all brushed nickel finish swap-out would be the only solution.
I emailed him again, had ignored me for weeks again, then I emailed him again, and at that time he forwarded my request to the scheduler manager again. So he rescheduled the same technician for two weeks later to come out for the third time.
Thus Dan’s “ Next day” promise turned into a 90 day final solution.
The last insult was that not one person in charge has ever attempted to apologize, nor offer a 10-15 % refund for any of these ( not ) taking place.
During this entire time they made us feel that we were the picky ones and demanding, when all we asked for is that they complete this installation as st agreed in the original contract. Out of the whole Portland crew, kudos goes to the technician who kept coming to our residence to fix things up.
So I ask you instead; would you recommend this company to anyone?
Crew arrived in a timely manner and got right to work. They layed covering to protect the floor and had old tub removed in no time. Installation of new shower was accomplished in no time at all.
I have already recommended them! I am really pleased with the work done and really pleased with the shower.
I don't feel like they completed the job.
The guys that did my installation were great, professional, quick, and they covered everything. They made sure my house was taken care of and didn't cause any damage or mess. They showed up on time. The lady that came out first was very sweet, professional, and informative. She was very helpful in helping me make the decision. She told me about upgrades. I reached out to her afterwards to ask about the Costco card. She was very quick to respond to me. Everyone was quick to respond to questions and gave me an answer in 24 hours or less. I was very appreciative of that.
The sales representative was dishonest and lied about things that were going to happen during the installation. The product is two and half months old and is not holding up. The sealant and caulking is coming off while we use the shower.
I was very dissatisfied with the overall outcome of my shower. Items that I ordered and waited months for were unavailable which affected the final look of my shower.
Jacuzzi Bath Remodel of Atlanta provided very professional work, was done in the promised time, and cleaned up the work.
From design to installation everything was done to the highest standards!
It’s beautiful.
The team was very nice and easy to work with. We are pleased overall with the quality of the install.
The fixes to the floor and wall have still not been completed almost 3 months after the shower was installed.
The technician did a wonderful job installing the new shower. The sales representative was very responsive during the sales and all the install.
They haven’t finished the job yet, it’s almost 2 months
They did an amazing job installing, cleaned up after and were in and out in oner day!
I highly recommend them!
I am very pleased with my tub to shower remodel. It is beautiful and it was all done in one day.
Too expensive
The price of doing business is not affortable for all.
The reason it's not higher is the sloppiest of the first installation team. Their supervisor and one of their other quality control guys were sent out to take care of the 2 issues
The shower is good.. the installer, not so much!