The communication and lack of focus. Our first crew was 2 hours late because they went to the wrong house. He then let me know he had to leave by 2PM because he had an L&I doctor's appointment. The plumber left early and the crew had to wait 5 hours for another plumber to show up. They also did not have our whole order. They also put screws through my adjoining stair well when they put up the framing, even though my husband advised them that they should use shorter screws. The plumber also put the connection for my sink straight out from the shower instead of going to the back wall. Because of this we have had to order a customized cupboard that will work with the piping. The plumber also measured and cut the drain wrong for the plate and this slowed our second crew down by 3 hours.

I had thought the project would be done in a day, but it was not. They did a very good job but started on a Friday and came back on Monday. So we had to go the weekend without it.

I had a bad experience with the shower glass not being ordered and it took an extra week for completion

The installers were awesome and above average. They were quick and professional.

The craftsmanship is not what I thought it would be from a company like Jacuzzi.

Jacuzzi Bath Remodel of Portland was great. They were very friendly, cordial, and it was very nicely done.

I had the unit installed last Tuesday. I have had some issues with the installation and haven't received responses from anyone since the installation. I have called daily.

The installers were very professional and I enjoyed having them in my home.

The workers were polite and cleaned up after themselves.

My experience with Jacuzzi Guild was it was bad. They screwed up my house. They broke stuff in my house. They left it dirty in my house. I had to hire another company to fix what they did what they broke. I am not very likely at all to give them a good review.

To date, I have not used my new shower as I am waiting for the installation of the shower door. I thought you guys did the complete renovation.

the dedication of the people and their desire to make me happy with the installation

The process was extremely easy. The installers were great. Everything went perfectly.

I cannot describe how satisfied I am with the Jacuzzi service and employees.

Tub is beautiful. Workers (in person and on the phone) were helpful and efficient.

I would highly recommend Jacuzzi. My new shower is wonderful.

I think the people that came to my home were professional, worked well together, were neat, polite, and the job was well done. There were 3-4 people who worked on the job.

The guys were so professional, friendly, and they really did the job well. They explained what they were doing every step of the way, and cleaned up after themselves. The shower is beautiful!

It was good quality and they were very helpful.

I wasn't disappointed in the two days that it took.

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Everything went great for install, the workers left it clean and were very respectful, very happy with quality, also the young lady that came out to show me the product was absolutely fantastic!

I’m still waiting for the job to be completed. I’m not going to give you my recommendation for work that isn’t completed.

I would recommend this company to anyone at all

I was very pleased with what the Jacuzzi boys did; they are the ones who took out the cast iron tub and installed the walk-in shower. My positive feelings with Jacuzzi Bath Remodel ended with the installers. I would rate the boys higher, at a nine, but for the whole organization and the way things went from there, I would not recommend it on a rating of even a three.