There was a lot of misconception about the actual start of the install.

They showed up when they said they would. They did the work neatly and timely. They cleaned up after themselves and explained everything well.

Did not live up to having it done in 2 days, which was very inconvenient for us. They came on a Monday, and were supposed to to finish up Tuesday but apparently the inspector didn’t work on Tuesday because it was a holiday, nobody even told me that except when the guys were leaving they mentioned that the inspector might not work because of the holiday, so I called the 800 number and they didn’t know anything and were supposed to to call back, nobody called, so I called back again and asked when they were going to return to finish because we were going to be gone on Wednesday, was told I wasn’t on the schedule for Wednesday and would call me back with schedule nobody called and the guys showed up Wednesday. Anyway they came back Thursday and sat in the driveway for 6 hours waiting on the inspector because nobody called her. Then came back on Friday to finally finish.

We liked the whole process and the quality of our new shower! We highly recommend this company and product!

They were very efficient. All was done quickly and left clean.

Installation was efficient and professional

I find Jacuzzi Bath Remodel very accommodating and easy to work with!

The workers were excellent- I felt confident leaving them alone in my house

I haven't tried it out yet.

The pricing is why I rated them an eight. Otherwise, it would be a 10 in terms of quality.

They were great with communication. It was very quick. I wasn't there, but I had someone there with them. They communicated with me and them. That was really helpful. I love how it looks.

The team that worked was fantastic. They worked first and cleaned up. The personalities and everything were a pleasure to work with. Joshua was the main guy, Sabrina, and there was a third guy who worked with Joshua, and they were all great. They were friendly. They worked hard. They were clean. It was nice. It did not disrupt much of my or my son's life.

I think the sales staff and the installation staff don't always agree.

Good materials and competent, efficient installers

Change order was not processed for 16 days. Installation was delayed by over 2 weeks.

Very punctual and courteous.

We not only like the product and warranty aspect of the company, but the installers were very professional and timely.

Hi! I would like to leave a review for the wonderful job two of your technicians did at my house the day before yesterday! I don't have a Google account, so I'm filling out this survey instead.

Worst experience ever! Signed contract MARCH 31, Dec and still not completed as they had to rip it out again, 3x. They finally decided to start completely over. Hopeful it will be completed to a high level of satisfaction by the end of this year but won’t hole my breath.
Gotta love those ads I keep getting for false promises of shower in a day. I can understand having to wait for materials, then when they come out, it’s installed in a day but at this point it’s just crazy! They started with a completely bare canvas. There wasn’t even any sheet rock on my walls. It was already down to the studs due to damage in that bathroom from water exploding.

I love my shower.

Everything looks good.

The salesman was professional and the installers did an outstanding job job

The price we paid for a shower, I had better expectations.

I felt a bit pressured by the sales rep. I feel that you are a bit overpriced.

Job not completed. No communication