Technician removed tile & did not put tile back on baseboard. Wall next to shower is exposed.

You advertise slip free shower pans and that is false advertising as I skipped twice the fist time I used it.

I expected a ramp with our roll in shower and now the shower is large enough for the shower chair only in one direction. Hopefully we can make it work.

Jacuzzi Bath Remodel was very professional, friendly, and they knew exactly what they were doing . Since I had installed the bathroom the first time, when I remodeled the house 30 years ago, it was a pelasure to watch somebody else do all of the work. They did a very good job.

When the salesman came, he was high pressured. I think our shower was in good shape, but he gave us a failing grade. He kept saying if I don't commit now, I will not get this or that. I ended up not getting what I wanted because he was pushy. When I saw them in Costco, I was just inquiring and wanted to shop around.

There customer service is very poor they owe me money & have not paid me yet

There was a delay on the equipment no communication with an update.

From start to finish I’ve received nothing but top-notch service. The process to design my shower was amazing and informative, I didn’t have to wait long to book my remodel, the process to install was thorough and I felt like the installers really had a passion for a job well-done. No complaints whatsoever! I’ll use Jacuzzi again for other bathroom remodeling needs.

I am waiting until job is finished to my satisfaction before I will recommend this product.

Very poor communication after the sale. We agreed to the remodel on April 10. We were told by the salesman that we would be contacted in a couple of weeks when the parts came in and then it would be 6 weeks or so until the install date. We asked to speak to the salesman toward the end of April and they wouldn’t give us his phone number. So last week we kept calling until we got someone who would give us an answer and the answer was, they could install it on Monday of this week. That was great, but it would have been nice to know that a few weeks ago.

Also, I feel the one day install commercials complete with the customers gasping with delight and surprise at how quickly the shower can be remodeled is very deceptive, when the one day install occurs months after the sale. So in fact if a company could come to your house 2 weeks after the sale and they were so slow it took them an entire month to install the shower they would still be quicker than Jacuzzi! Anne day install is meaningless when it occurs 2 months later.

Poor Communication with customer.

I was expecting a bit of a more professional and seamless experience. My shower looks nice enough but will need to be finalized by myself as there's some silicone pieces in strange places and a few other things I will address elsewhere.

A great and professional finish. The guys were so friendly.

The only issue is that they have returned twice this week to address minor concerns regarding dripping and areas that were not caulked correctly. They have had to return twice since the installation, and they are rather expensive.

Crew was very prompt and explained everything that was happening

The showers look amazing. We absolutely love them. However there are a couple of things that should be noted. The shower head is very cheap. It has no pressure to it. And the curtain rod they gave us until the doors can be installed are horrible. We've had them one week and one of them is already bent in the middle. We have not put anything on them either besides the curtain. Also, the first installers did an awesome job cleaning up afterwards. The second installers not so much. There was a lot of white powder in the bathroom, the hallway and everywhere in the laundry room next to the bathroom.

I think the new showers has installed or beautiful and they work perfectly.

The company's ad on television is misleading. It needs to be corrected. It took over two days to install the shower and I was without water for eight hours. The installers were wonderful.

Your insulation staff were great. Jeremy Thurston & Ian Goad were very professional and knowledgeable. They kept us informed of the progress of the shower install and did a great job at keeping the work area free of loose debris & material. Over all excellent job by the installers Jeremy and Ian.

We also appreciated the design consultant Kaia Bjorback. She was extremely helpful in the design options and process. Very Knowledgeable of jacuzzi process and products. Very professional and great to work with.

From the sales consultation to the final bit of installation. Everything was smooth, everyone was professional. I am picky and I am very pleased with my new walk-in shower.

This is a very expensive product. While we were lucky to have our installation completed in 1 day the installers told us that, sometimes, that's not possible and shouldn't constantly be promised.

Initial pan was defective, took over a week for replacement to arrive.

*Paid in full on December 18.
Salesman measured for the materials, and said it would be 6 weeks from the time the measurements were submitted to the day of tear out. We were told it would be a one-day installation, possibly 2 days if there was any dry rot or mold.
*March 3 - tear out was complete, but the shower pan did not fit. We had two young men come to our house and go underneath into our crawl space to measure. As Time rolls on, no one knows who the boys were, and their measurements reached no one. Installation did not occur. Also, no dry rot and no mold.
* April 15 - new shower pan does not fit. We are told by Dan that it will take 9 days to remake it and possibly it can be overnighted to us.(our request)
*May 14 - Daniel & Michael
*May 15 - Daniel & Peter
*May 16 - Daniel & another new
First day they packed up and went home early because the inspector or plumber had not shown up and they couldn't go any further. That person did show up, but they weren't willing to get back to work. They went home.
Second or third day they had to send one of their people an hour and a half to get tools they did not have in the van. Said someone else had driven it, and they did not have what they needed. Went home again.
Third day they seemed in quite a hurry, and wanted us to sign off that things were complete. As they were leaving, we discovered they had left behind some things, and when we got to the driveway and knocked on the van, they sped away.

I love my bathroom. I hated it at first. Ugh! I love it. They did a beautiful job. It's exactly what I asked for.

They finished the job quickly. They also cleaned up after themselves.