Took way too long to complete the job!

Overall, the installation from Jacuzzi Bath Remodel was good. At the very end, the installers did not remove my towel rack and left it not in perfect shape when they left. They did not tell me that the towel rack was still loose. Communication and customer service were not where I expected them to be. I called three times to get someone to help me out, and it took me reaching out to the salesperson to get someone to fix it. They bounced me around, and I got a case number, but still I have not gotten a call. Even after the towel rack was fixed, I expected a follow up call to apologize for how it went. The installers seemed to think that the big advertisement is getting it done in one day instead of focusing on workmanship. I overheard them talking to a supervisor who came to visit to see how things were going, and the focus of their conversation was being number one in the nation. The focus is getting the job done in one day, but for me, I was very shocked that they would leave something unfinished and expect someone else to follow up and take care of it. They just left, and I discovered it myself.

I enjoyed the men who came there. They were decent, very respectful, did not curse, which I appreciated, and everything went according to the way they wanted it to go; it was perfect.

My friend just got theirs.

Staff easy to work with. Did a professional install and answered all questions proficiently. Quality products.

The person that installed out bath tub was complaining the whole time installing. Was not happy about being there on the phone all the time talking to people. Didn’t even tell us when he finished the job had somone else come and tell us. Did not clean the basement after making a mess. The caulking job sucked. Didn’t nail down wood by the base of the tub. Overall crappy…

You could not ask for a better experience. You will be working with a team of professional, considerate and highly experienced people who place your satisfaction as their priority.

I have already recommended Jacuzzi to several individuals.

Everything. The guys kept things clean and did an amazing job

Everything

Not really please with anything along the way from trying to set up the install appointment, quality of work, quality of material, and overall work ethic.

They were very good.

I needed a handicapped bathroom and it's suiting me well.

They were very good. Everyone was really professional and nice.

The installers were very polite and accommodating. Worked quickly and were able to finish the project in just one day. The finished product was amazing.

Installer was very polite and efficient. He did his work in a timely manner.

They did a good job and did what they said they would.

Great service from the beginning with the sales presentation he made it clear and explained everything, and the two employees did a great job I would recommend your company to everyone great job 😀

Very well done. Details and customer service is excellent.

I really liked the product and that the weight limit for the wall seat was 600 lbs. I paid $6000 more than the next bid because I was told the installers would be well trained AND THEY WERE NOT. They were TWO HOURS LATE the first day & made no acknowledgment of this let alone apologize. They could not have been 25 yrs old and neither introduced themselves to me. I finally told the girl my name & then she told me hers. When I said the other looked very young she said "oh he's done a few (and then immediately corrected herself to "some") of these." Two older guys came to check on him a couple of times & I heard the kid call someone a few times to ask questions.

The technicians that put in the tub were Cameron M. and Terrick P., and they were really great! They were very informative. They asked questions and got answers from me and my daughter about how we wanted things done. They did a great job!

Still have not made any repairs to a crack at the top of one of the wall pames

If someone asks, I will recommend Jacuzzi Bath Remodel of St. Louis.

I wish the installer had been more vocal on the placement of the chair. I put it in the middle instead of the end. I wish he had more feedback; he just said, "Whatever you want to do." It was a bad decision on my part.

tHEY WERE V ERY PROFICIENT.