I was satisfied with the work.

Crew worked hard, very professional and efficient. Did it all in a DAY as stated!

The sales person helped me choose the things I wanted to include in my new bathroom. I had cheaper bids from other bathroom remodeling companies that do the same thing. I decided on Jacuzzi because I thought they had a good reputation, but I was mistaken.

I'm not sure I'd recommend them a friend because of bad communication mostly having to do with information, like keeping me informed on the project.

My contractor was very straight forward, very on point, and the work was pretty good. He did a good job. Even when he had to do some signature things that need had to do, he was able to figure them out. I like the way he was always thinking on his feet. My contractor was very sharp.

the installer made a couple of minor errors and we are waiting for them to be corrected.

We recently purchased a new shower from Jacuzzi Bath after obtaining three separate bids. We chose your company because of your long-standing reputation and the quality of the product that was presented to us. Unfortunately, our experience has not reflected the standards we expected from such a reputable brand.
The installation process was extremely disappointing due to the poor workmanship and lack of care demonstrated by your installers—issues they themselves seemed aware of. What should have been an exciting home improvement project turned into a stressful ordeal involving numerous phone calls, follow-ups, and repeated visits.

Jacuzzi Bath Remodel left two holes in our bedroom, and this is not the house I live in. My son lives in the house, and I had to go down the day before and spend the night. I’ve been calling for about four weeks for someone to come out and fix the holes. Someone was supposed to come today from 9 to 12, but he did not come. I told him I was waiting for him and asked if he was coming, but he said that he had gotten mixed up and was at the wrong location. He was very apologetic, but now I have to go back down again. It has taken them two days to do the work, and I had to come on the third day because there were three screws that were not set in one of the doors. I am very unhappy that I have to keep going back down because this problem is not fixed.

Still not completed

It was absolutely amazing to see the job get done and how well the crew did their jobs. They got in there and hustled.

It’s way too expensive. I was talking to the salesman and I got an estimate for a similar price, but it was for a full bathroom remodel. He was gonna remove my closet. Give me a new vanity and redo my entire shower and walls and what he showed me there was a chair in the shower. I was gonna get and a double wall spicket on each side so I feel like I made the wrong choice.

Quick, efficient, knowledgeable installers. Clean up was great.

Our salesperson, the communication staff and the men who did the installation were so respectful and made us feel that our time and money will be well-spent. I would welcome them into our home anytime.

The guys that worked for us and did the work were great. The only thing was that there was maybe a miscommunication with the salesman. The guy that sold it to us told us that they'd come in and fix all of the plumbing that was in our house to make sure it fit the jacuzzi. Our house is 55 years old, and we had copper pipe that was put in when the house was built since we built the house. The copper tubing was rotting away in some places. We had to spend another $2,000 of our own money to get the copper upgraded. I did it, and I didn't complaint a lot because I was in contracting in my younger years. I am 80 years old, and I understood how goes on. I need life to go on instead of complaining about having to pay for all the copper tubing to be replaced in our house from 55 years ago. We worked it out. I didn't think that I was going to have to pay it in the beginning, but I knew in the long run it wasn't going to do me any good thinking about the price. We survived.

They were quick. They were in and out in one day.

Better pricing

We had a good installation team, and they were rather efficient. They did a good job.

Dameian and Daniel did a great job. They were very informative, answered all my questions. I am very pleased with their workmanship. They worked great as a team. Overall they gave Excellent service. The Plummer did a good job also.

Our new shower looks great. The installers, Cameron and Max, did a wonderful job explaining and showing us what they were doing. They were very professional.

Josh and Juan were super nice and did a great job.

With the suggestion they have a better understanding and a chamce to see in person all available options

They didn't caulk as well as I would have liked them to.

The installers were great and even did a couple of things for me that they weren't required to do. Their names were Damien and Daniel. Shower rod needed adjusting and Dave came few days later and it's perfect. Very happy and would highly recommend Jacuzzi

The shower has not been installed yet. Your workers ran into a problem and had to make a new base for the shower. I am happy that the delay is to do the job right the first time. But will hold judgment till the job has actually been completed.

They were easy to work with. They were good about contacting me when each step went forward. The service was quick and professional.