They did an excellent job, and they left the place absolutely clean. They also covered the stairs with a cloth before they went up. Furthermore, they did a very good job.

My experience with Jacuzzi Bath Remodel was exceptional from start to finish. The sales rep that came to our house knew her stuff and set us up for success. The order process ran smoothly and the materials for installation arrived sooner than anticipated. The installers were fantastic and did a great job. They were very professional, courteous and left our home neat and clean. I love my new shower!

I liked the quality of the work but the communication needs to improve. I called to reschedule my first installation appointment but it wasn’t communicated to the installers. I was told the inspection would occur the day after and they never came. I waited all day and cancelled my plans. I was told I would get a call back but I didn’t several times. The installers were great and efficient. But I wish my overall experience was great.

Jacuzzi Bath Remodel of Portland did a good job; however, it did not happen in one day, which is not their fault. The county inspector did not arrive on time; therefore, they had to come back another day to complete the plumbing and bathroom work on Thursday and return next Monday. The bathroom was completed in five days. I would like to know if they can make arrangements in advance with the county officials to set a schedule. This way, you won't have to inconvenience customers for more than a day or so, or complete the work as promised within one day.

Only the installers seemed competent. The salesperson made several errors that impacted us in a negative way. First, she advised us that we would receive a phone call the next day to gather payment information, even asking us to indicate what time we wanted the call. We did get a call several days later at a random time.

Then she ordered incompatible parts - this wasn't discovered until a few days before the install. That caused the first delay as there was a scramble to find the parts that would work correctly. So that caused a installation reschedule. The scheduler then failed to consider the availability of the city inspector and we had to reschedule again.

Just before the technician was leaving, the plumber told me it was time to turn the water back on. I did so and water came cascading out of the shower pipes - seems they hadn't yet been sealed. We were very lucky that this didn't cause major damage, just some paint and effort on our part. Even though this was reported to the company, no one called to check on the situation or offer assistance!

During the install, the technician discovered that the salesperson had not measured the pan correctly correctly, and he had to order a new one. That caused a 3 week delay.

We thought the installer, Cameron, did a great job, discovering and fixing problems he didn't create. He was kind and professional at every step.

I would recommend them to a friend because we're enjoying the shower.

The 3 men that came to install the unit were very professional and detailed oriented! Before they left they reviewed the paperwork. They asked me several times ‘do you have any questions we can answer for you?’ They answered all my questions.

After install we had a leaking toilet. We have replaced the toilet since we had company coming. The tub diverter is not long enough the water fill the tub will splash on the floor. It should be 6” instead of 4”.

See final comment. Mostly better attention to caulking spots left behind and some miscommunication amongst the crew about scheduling final inspection. The final product was just fine and problems were minor and easily dealt with.

They did a fantastic job. It was everything we wanted!

We're very happy with the professionalism of the installation and how quickly it was done.

They did a quality job.

I would recommend Jacuzzi to my neighbors and friends.

The quality of the product is phenomenal. The professionalism of the install crew that did the work in my home was unmatched. They were perfect in every way.

I love my new Jacuzzi!

I like the shower.

Process took time to get the materials but that was not unexpected because I was told it would be like that. At milestones, the team communicated by email or text. Once materials were in, installation and completion were quick and they took 2 days to install as they said they would. Also Ozzie and Jonathan who did the installation were fantastic. They communicated at each step and explained things in an easy to understand way. Very happy and pleased.

The guys who did the work did a fantastic job. They were as professional as can be.

The experience was very good from sales through to the construction. The only reason I didn't rate a ten is that it took a month for everything to get made.

Everything lived up to the expectations. They were in and out in one day and were a very professional crew.

They were fantastic, and the guys were very communicative, very professional, kind, and it went well as it could've gone.

The remodel was quick and is beautiful and is very costly. The cost is too high for many people.

The price point is higher than I’d like.

When they came out the first time, they didn’t have the right things, so I had to wait three weeks for them to come back and finish the job.

I would recommend them to a friend because they were very professional and did a very good job.

Took 6 weeks to complete.

Two things that did not go according to plan.

Good People doing the actual remodel. Clean and efficient no surprises

Many thanks to Jordan and crew. You guys are fabulous!

I was not satisfied with the final project. I felt like the company Jacuzzi Bath Remodel of Portland was not responsive once they received the final payment. It took 7 phone calls for them to even respond.

The guy who put it in was great!

Hiroki and Matt did a great job. They were very thorough and were great about answering any questions or concerns that we had. They left everything neat and clean when they were finished.

I think the overall output was good quality, but the first bathroom took an entire month due to numerous complications that could have been solved with better communication. For example, mis-measured space and no communication about concrete floors and walls to either set of installers before their arrival resulted in them needing to reorder the stall/tray, which took about 3 weeks. There was a significant lack of preparedness for the second set of installers.

They did a great job. They were very polite. They are great.

I was very pleased with the process. The finished product exceeded my expectations.

I'd recommend them to a friend because they were very professional.

They did a fabulous job. The salesman was awesome. I appreciated him. The two guys that did the work were absolutely fantastic. I don't have a single complaint. Everything that they said would happen, happened.

I enjoyed the experience; it was better than I thought it would be, and I would recommend them to a friend.

From start to finish, it was an enjoyable experience. The friendly new employee @Costco, who booked the appointment. The incredibly sweet and knowledgeable salesperson to the experienced efficient trainees and installers.
; I would highly recommend them!

We were very pleased with the professionalism and speed at which the job was done. The gentlemen were very efficient and friendly. Questions were answered satisfactorily and they left not one bit of mess. They took the time to demonstrate use and care of the shower as well.

Cameron and Logan were great! They did a beautiful job and when they left you couldn’t even tell they were there. Both were very respectful.

They did a great job but I think they were a bit pricey.

I felt they kept me in the loop communication-wise and did a great job!

A wonderful overall experience fast, professional, and courteous!

They were very professional, very efficient and great to work with.

See comments below

The contractor side of Jacuzzi Bath Remodel is 10/10 but the market side is 0/10. If it was just the contractors and installation, I would rate a 10 but the management and project team on the business side was so bad.

Love the product, the workers were amazing. It is expensive though.

To expensive and didn't get the stuff that I wanted, sure had to pay for them though

Jacuzzi Bath Remodel came out and did the job in a day. Then they came back the next day to replace a door that they said had issues when it was delivered. They are a very high-quality company.