Jacuzzi Bath Remodels customer service is nonexistent as far as I know.

Customer service and Communication is TERRIBLE! They never return a phone call even when they swear they will, this is from customer service, sales and production across the board. Taking the money part is easy., committing to the project is easy, but when there is a delay, or only half of your materials show up on install day, all communication and customer service stalls. It's deplorable.
Even now after my install, 3 months later, there is a small issue.I would like resolved and communication again.Has stalled....

The work was done completely and perfectly.

I was supposed to have the shower head with the extra shower that went over the bench. I am an invalid and I can't shower in there because I can't stand up.

The lifetime warranty is why I went with Jacuzzi, comparative to cost.

I am happy with the job.

The quality of the install and materials was good. The time to get the materials and challenge in scheduling the install needs improvement.

They were upfront, fair, organized, and completed the job when promised. Everything was cleaned up and beautiful when they left. The installers were the nicest people I've ever met, including the plumber. They were great.

We have an old house that was built in 1952. The project was supposed to take a day, but it took two because of how old the house is, and it was a lot of work, but the crew was very hardworking.

Jacuzzi Bath Remodel has horrible customer service.

Fast and thorough

Had a water leak in the drain. They did come fix it pretty quickly.

I did not get what I requested for. It was delayed.

Presentation was informative & complete. Allowed me to make the choices. And the installers were very good & gracious.

It was installed on Thursday and we noticed water leaking under house on Sunday. Called emergency li e and as of 614 pm on Monday -no one has called me back

I think it is way overpriced for what they did. The glass door was not squared, and there is a little gap and there is water that spills out.

All parts were not ordered prior to installation. After near completion they realized they were missing shower rod which needed to be back ordered. I couldn't use the shower for 3 weeks after the tub was installed.

Most of the installation went well. I felt that there needed to be much more clarity about the install timeline - I was told 1-2 day installation, but found out after the fact that this didn't include the final inspection, which I would need to be present for.

Feels slightly pricey for the quality. Overall, nice job, Jacuzzi!

A little on the expensive side, but what isn't now a days. I also believe you get what you pay for and it looks great.

The installation process moved efficiently and without issue.

I am really happy with the product. The installation was wonderful. They were very professional, and the finished product is beautiful.

Better communication prior to installation.

Jacuzzi Bath Remodel did a wonderful job. They had good customer service, and they resolved an issue very quickly. I had a scratch, and they came back out very fast.

Jacuzzi Bath Remodel of Portland did a really good job.