Great service didn’t feel pressured to buy, liked all the options to pick from.

I'm very happy with the job!

Very professional and respectfull. Only took a couple of days including inspections.

I had given up being able to replace my jetted tub to add a soaking tub and showers. And then I met Robert at the NE Portland Costco. He set up an appointment for a bid, Chris spent almost 2 hours with me designing the project. Within 7 weeks it was completely done. It’s just what I wanted. The workers…especially Nefro were great. They were polite, easy to communicate with and they worked really hard to finish on time. The first day, there was a 4 hour delay because my shut off valve was corroded and we had to wait for the city worker to arrive. The guys were determined to stay until it was fixed, and stayed later that day so it would be ready for the initial inspection could happen the next day.

My experience was everything they promised.

The inspector was not scheduled before work began and it took several days to get the inspector scheduled so the work was half done for several days while we waited.

The final result is a great looking walk-in shower made out of quality materials! My wife and I absolutely love the finished result.

They were very transparent about what they said they wouldn't do. Timing was impeccable, they were very punctual, it was like clockwork unbelievable!

They didn't return repeated calls. We had to push them more than anything. They never took the initiative to call us. It took almost six months to finish the project.

When the salesperson gives an approximate install date, it shouldn't be 2 months after that time window that the install actually happens.

It was just the price. The installers are great.

After someone came out to look at why the water was accumulating on the bench in the corner area, I was informed that the entire side wall was not made level when it was installed. I was told someone would contact me within 2 weeks to schedule it to be fixed, but no one ever called. This was in September. Then I had to call because the calking for the shelves was separating from the wall, and they were loose. this was addressed within a week, and it was discovered that when the calking was originally applied, the pre-sealant was not used. The guys had to reapply calking to almost the entire shower. In regard to the uneven wall, I told them that I will just live with it. I am very disappointed with the install and feel that I should receive some form of compensation for all of these issues.

My installers were fantastic; they were golden.
The management side is the reason I gave them a low Google rating to start with.

I am satisfied.

There is only one thing really that I am dissatisfied about, and that is that the shower doesn't have enough water pressure. It is just too soft, and you don't feel like you are getting a good shower.

The customer service was horrific.

They promise good customer service and they do provide that. I would recommend them.

The installers were prompt, polite and professional. End result was great!

Jacuzzi could not have had a more pleasant crew working in our house, doing the tear out of our tile double stall shower and install the Jacuzzi system.

But that said, there was no bill of materials in any written document that was sent, nor a set of drawing that describe the project as I am used to being in the construction industry for 40 years. Nothing described the material used. And as part of this survey, I need Jacuzzi will provide them to me. Please include the safety data sheets for all materials including the caulking/glue.

When the project was delayed due to the dry rot under the shower pan, the on site crew should have had a better response other than "the home owner" is responsible for the fix. Jacuzzi should have a list of repair sources that they have worked with before as a resource to help the home owner. I had none! Solutions are better than dump and run.

The on site plumber did call his brother in law and gave me his number. I called him, but it turned out could not come until after the weekend. Not a good situation. I told the crew that I would call Jacuzzi when the dry rot was resolved, but certainly not till next week!

Then on Monday to add insult to injury. Someone from Jacuzzi called me at 6:50 am to tell me that there was no crew available on Monday. When I said no problem because of the dry rot, he responded that he/Jacuzzi had a list of contractors! Imagine my surprise. But I already had someone lined up to do the job. Poor procedures and communications from Jacuzzi.

When the project stopped because of the dry rot, a supervisor should have contacted me directly with this list of contractors. Not being a resource for me is why the rating is not higher. And after writing this, I am going back to drop it another point.

And lastly the sheet left at the end of job that describes the care of the shower is unreadable and need it to be replaced.

We are very impressed with the workers. They worked hard with no breaks. Anytime they encountered a problem they worked through it. They did a beautiful and excellent job.

They are very truthful, efficient, and work in a timely manner. They completed things when they said they were going to get them completed.

It took almost four months to finish this job of two showers. Communication was very difficult. Call backs next to impossible. Part not ordered. Wife very irritated! The first day the employees went to our old house in Wilsonville that we had the shower replaced two years ago. It was a start that only got better!

The personnel, from sales to shine, were all very knowledgeable.

The guys were fantastic. I could not have asked for better.

The product is good. I’d have no problem recommending that but below is my complaints about how the job was done.