They ordered the wrong-sized pan, delayed the work, and caused damage to other parts of my bathroom. I am still waiting on completion of the work.

Water was shut off for 8 1/2 hours because the plumber left for several hours to go to another job. The tub was filled on Wednesday for final inspection, and it is now Monday and no inspection has been done! I’ve called Jacuzzi several times and keep being told they’ll get back to me! Very disappointed in the process!!!

I would recommend them to a friend because I'm a product designer for half of a century, so of course I'm going to be tricky and they were able to do it in their normal stride. It took a little longer, but it was in budget, on time, and great stuff.

Very efficient and clean. The two young men who were here were excellent, personable, and businesslike; kept everything clean; and worked hard while they were here. They completed the job in a day and a half; I give them tens.

My experience with Jacuzzi Bath Remodel was extremely professional from beginning to end.

Multiple problems not addresses properly. When I called to follow up the person who left the message was completely uninterested in listening. NO, effort was made to take responsibility for two cracked pans or employees that were trying to install broken parts. No apologies at all. This was BEFORE we discovered the leak that ruined my office ceiling which is still in need of repair. I would not recommend this outfit to ANYONE. So so so unprofessional and slap shod.

I am likely to recommend them to a friend because I am very pleased.

Not a one-day project, as sold. More like 24 hours in our home, they left at 10:15 PM finishing our second bathroom.

They did a good job.

The work was quick. The workers were swift, courteous, and professional.

They did a good job on my shower and we are happy with it.

I am likely to recommend them to a friend, but they need better communication amongst themselves internally.

No one will call us back or even return an email.

Jacuzzi stayed in touch throughout the process, from initial planning through scheduling and installation. Everyone I spoke with was professional and friendly. On installation day the crew was prompt, worked well together and gave good advice concerning an unexpected problem to correct. The final product is perfect. I couldn't be happier with the result. Overall it has been a positive experience.

They are very professional and appropriately friendly. They were very responsive. I had a slight problem after and they got back to me the same day. They came the following day to fix it. They jump to fix issues and I am very pleased with the work that they did.

Jacuzzi is much more expensive than the competitors. The true quality of the products won’t be known for years.

Jacuzzi Bath Remodel of Portland was great. They were very friendly, cordial, and it was very nicely done.

The process was extremely easy. The installers were great. Everything went perfectly.

It took four months for our installation. The wrong equipment kept being delivered, and it leaked after it was installed.

They advertise a one-day install, and it has taken a month now to get it done.

Very nice people and Great results.

Ceiling is uneven, hole made on other side of wall. Handle already loose

The work was well done and in one day as promised.

I believe the staff are outstanding and very professional. The installation was clear and completed as scheduled.

I am likely to recommend them to a friend because I'm happy with installation and the design consultant, but I've called the customer service department several times and I wasn't getting a call back. The installation failed twice and I'm not sure who was giving the incorrect measurements, but when I'd call the department, they wouldn't call me back. I contacted Brittany and everything was resolved. Other than that, I'm happy with everything else.