I didn't have the best experience with the 3rd party financial company. It was hard to find someone to talk to when I had questions about the financing. It was hard to navigate GreenSky's website.

I would have given them a ten, but I felt the price was high.

The installation was smooth and very professionally done.

They arrived on time and everyone was considerate..

everything from installation to over pricing

The design options , for the shower surround, were limited. And the price is far beyond what it should be. In 2019 I had two walk-in showers done for less money with many more options and upgrades.

The man came on time explaining what they were going to do and got to work quickly and professionally the shower looks great and they cleaned up and left

Please see comment on Workmanship

As I've written about already, I really appreciated the professionalism of the team that did the installation. I appreciated the salesperson we worked with in terms of just the no-pressure approach.

Tanner and Peter were great installers, and left the area clean.
Job also completed sooner than estimated. Beautiful shower.

The workers were efficient and helpful/. They cleaned up well.

The company advertises one to two day installations. My work was completed in 2 1/2 months. These projects are expensive so customer communication and service should be a corporate priority. Scheduling work and receiving status notifications couldn’t be more lacking.

They were nice and quick, and they cleaned up the area.

Jacuzzi Bath Remodels customer service is nonexistent as far as I know.

Customer service and Communication is TERRIBLE! They never return a phone call even when they swear they will, this is from customer service, sales and production across the board. Taking the money part is easy., committing to the project is easy, but when there is a delay, or only half of your materials show up on install day, all communication and customer service stalls. It's deplorable.
Even now after my install, 3 months later, there is a small issue.I would like resolved and communication again.Has stalled....

The work was done completely and perfectly.

I was supposed to have the shower head with the extra shower that went over the bench. I am an invalid and I can't shower in there because I can't stand up.

The lifetime warranty is why I went with Jacuzzi, comparative to cost.

I am happy with the job.

The quality of the install and materials was good. The time to get the materials and challenge in scheduling the install needs improvement.

They were upfront, fair, organized, and completed the job when promised. Everything was cleaned up and beautiful when they left. The installers were the nicest people I've ever met, including the plumber. They were great.

We have an old house that was built in 1952. The project was supposed to take a day, but it took two because of how old the house is, and it was a lot of work, but the crew was very hardworking.

Jacuzzi Bath Remodel has horrible customer service.

Fast and thorough

Had a water leak in the drain. They did come fix it pretty quickly.