I am really happy with the product. The installation was wonderful. They were very professional, and the finished product is beautiful.

Better communication prior to installation.

Jacuzzi Bath Remodel did a wonderful job. They had good customer service, and they resolved an issue very quickly. I had a scratch, and they came back out very fast.

Jacuzzi Bath Remodel of Portland did a really good job.

Jacuzzi Bath Remodel was very professional, friendly, and they knew exactly what they were doing . Since I had installed the bathroom the first time, when I remodeled the house 30 years ago, it was a pelasure to watch somebody else do all of the work. They did a very good job.

There was a delay on the equipment no communication with an update.

I am waiting until job is finished to my satisfaction before I will recommend this product.

Crew was very prompt and explained everything that was happening

*Paid in full on December 18.
Salesman measured for the materials, and said it would be 6 weeks from the time the measurements were submitted to the day of tear out. We were told it would be a one-day installation, possibly 2 days if there was any dry rot or mold.
*March 3 - tear out was complete, but the shower pan did not fit. We had two young men come to our house and go underneath into our crawl space to measure. As Time rolls on, no one knows who the boys were, and their measurements reached no one. Installation did not occur. Also, no dry rot and no mold.
* April 15 - new shower pan does not fit. We are told by Dan that it will take 9 days to remake it and possibly it can be overnighted to us.(our request)
*May 14 - Daniel & Michael
*May 15 - Daniel & Peter
*May 16 - Daniel & another new
First day they packed up and went home early because the inspector or plumber had not shown up and they couldn't go any further. That person did show up, but they weren't willing to get back to work. They went home.
Second or third day they had to send one of their people an hour and a half to get tools they did not have in the van. Said someone else had driven it, and they did not have what they needed. Went home again.
Third day they seemed in quite a hurry, and wanted us to sign off that things were complete. As they were leaving, we discovered they had left behind some things, and when we got to the driveway and knocked on the van, they sped away.

It was great from start to finish. The tub looks beautiful. I am happy with the outcome.

I really appreciated the gentlemen who came to install it. They were very knowledgeable and so efficient. I've never seen two people work harder in their life to get it all done at one time. They were picking them up and putting them down as fast as they could and were super nice.

Great service didn’t feel pressured to buy, liked all the options to pick from.

I'm very happy with the job!

Very professional and respectfull. Only took a couple of days including inspections.

I had given up being able to replace my jetted tub to add a soaking tub and showers. And then I met Robert at the NE Portland Costco. He set up an appointment for a bid, Chris spent almost 2 hours with me designing the project. Within 7 weeks it was completely done. It’s just what I wanted. The workers…especially Nefro were great. They were polite, easy to communicate with and they worked really hard to finish on time. The first day, there was a 4 hour delay because my shut off valve was corroded and we had to wait for the city worker to arrive. The guys were determined to stay until it was fixed, and stayed later that day so it would be ready for the initial inspection could happen the next day.

My experience was everything they promised.

The inspector was not scheduled before work began and it took several days to get the inspector scheduled so the work was half done for several days while we waited.

The final result is a great looking walk-in shower made out of quality materials! My wife and I absolutely love the finished result.

They were very transparent about what they said they wouldn't do. Timing was impeccable, they were very punctual, it was like clockwork unbelievable!

They didn't return repeated calls. We had to push them more than anything. They never took the initiative to call us. It took almost six months to finish the project.

When the salesperson gives an approximate install date, it shouldn't be 2 months after that time window that the install actually happens.

It was just the price. The installers are great.

After someone came out to look at why the water was accumulating on the bench in the corner area, I was informed that the entire side wall was not made level when it was installed. I was told someone would contact me within 2 weeks to schedule it to be fixed, but no one ever called. This was in September. Then I had to call because the calking for the shelves was separating from the wall, and they were loose. this was addressed within a week, and it was discovered that when the calking was originally applied, the pre-sealant was not used. The guys had to reapply calking to almost the entire shower. In regard to the uneven wall, I told them that I will just live with it. I am very disappointed with the install and feel that I should receive some form of compensation for all of these issues.

My installers were fantastic; they were golden.
The management side is the reason I gave them a low Google rating to start with.

I am satisfied.