The guys who installed our shower were wonderful. The follow up phone call the next not so much. Tom could use a bit more training in customer service

I didn't have a lot of communication.

My son wants to remodel a bathroom in Las Vegas and I told him to Jacuzzi!

It was extremely high priced for what I got. $22,000 even though they said they gave me a senior and military discount. But i didn't get an itemization for the costs,
so don't know if i really got those discounts. And then there's the shower head issue no one has gotten back to me about. See next question for those comments.

The time involved with install took 10 days to complete even though the final shower looks great and the installers did a good job.

Friendly and quick installation.

The entire team was professional and did an excellent job. The installation went very well and was done in a timely manner.

I was completely happy.

It was very nice. It was a one-day turn-over. It was really good. I was pretty impressed. They did great work.

The workmanship is fine, but the customer service is horrible.

They were easy to work with.

They were great.

They came and did it, and it was awesome. Their attitude and the way they treated me as a customer were great!

It is nice to only have to work with one vendor. They do everything so no need to schedule multiple contractors to get the job done. They also were able to get it done in one day so very minimal disruption to us.

Definitely will use Jacuzzi Bath Remodel again for our other bathroom.

Professional from beginning to end. One-day shower to tub transformation. It's like staying in a really fancy hotel now. I look forward to taking a shower every day.

This was our 2nd tub to shower conversion with Jacuzzi. The first was about two years ago.

For this project the installation was to be in January. We had snow that day in Portland and were not surprised when nobody showed up to work. A courtesy call from someone would have been appreciated.

The next installation date was to be in early February. We learned this the afternoon before when a text message was sent giving us the information. We rearranged our lives and moved my office and our dogs to our second home in Southern Oregon so the house would be ready for the install. The wrong floor piece had been ordered!

A short time later it was also disclosed that they could do the install March 12 but our shower door had not arrived. (I believe order was placed in November and in early March it was discovered we had no shower doors-not very amusing)

If we didn’t love the first shower we would have cancelled after the discovery of the wrong shower floor being ordered.

They handled things very nicely and with the least amount of problem to me.

The guys were really thorough, clean, and did a nice job!

I am satisfied with the outcome.

I thought the product was overpriced for what we received.

This process has been very difficult. It has taken far longer than anticipated.

The installation was excellent. However, the waiting time was terrible. It took three months. Customer service was nonexistent.

Working with the designer in January was a good experience. We had regular communication up until the first install, which wasn't completed until June (6 months later)! The second half of the installation could not be completed because of wrong materials. It looks like that final install will not happen until late October. That's 10 months since we first started! And I have had little to no communication since the first instal but have had to initiate the calls myself. I've been happy with the quality of the work, but poor communication and exceedingly long wait time has been very frustrating.

Jacuzzi Bath Remodel was very professional and got the job done quickly. The only drawback is that the water pressure is not very strong.