The guys are really great. They had a couple of problems with finishing in one day. It was something with our bathroom. They kept their word when they came back. I found them very professional. The curtain rod didn't come in on time. They got a regular one to replace it. They came back and put the correct one in. We didn't have to go without a curtain rod. They made sure we could use it.

We love our showers.

They told me I wouldn't have to pay anything for a year. All of a sudden I was getting billing, and it was somebody that represented the company. I am paying $60 a month for a year. It was a whole thing, and it is crazy.

It was difficult to schedule. They came out to the wrong house, twice. I called 7 times before I got them to come out.

Communication is not Jacuzzi's forte.

You need to pay more attention to follow-up and customer service. There should be a courtesy call to the customer within a week of the finished project, or no later than 1 month. You need to show that your company still cares even if there is a warranty.

The entire process from start to finish was easy and hassle-free. Every person that I worked with at Jacuzzi Bath Remodel of Portland was professional, kind, sincere, and honest. The team took time to find out exactly what I was looking for and executed it into my dream shower. Ulises and Jordan we're amazing installers. They took extra care to ensure the carpets were protected during the installation process and left the work area as clean or even cleaner than when they arrived.

OMG! 1st, lacking in communication. Many details have been shared with some employees whom I called when no one was telling me what was going on.

They were on time, kept us in the know on what they were doing. Our shower looks Beautiful.

The in-depth sales presentation was very helpful. All our questions were answered, and we were shown actual samples of the colors & hardware to choose from. There was also a great demonstration of the non-slip floor! Our order was processed quickly, financed and installed a few weeks later. The shower is more beautiful than we expected! The features met all of our safety concerns. We especially like the teak fold-down bench and spa shower heads. Unlike our other shower, the glass doors are thick and very strong. Installers Eli & Travis explained each process, and demonstrated how to use each feature. We couldn't be more pleased! Thank you Jacuzzi! Shirley & Ruben Salas

Absolutely would recommend to my friends.

The job was completed in two days as it was a large double shower. The workers were courteous and friendly. We love the new look.

The experience over all was a good one and could easily recommend.

see comment below.

Removal of old tub and Installation was one day. The installers were efficient and kept the work area clean, while staying up beat. The spouse was able to keep working from home with few distractions. Will recommend to all who are looking for a new shower!

Very poor lack of communication. Doesn't get done in a day. Because of a mistake by jacuzzi it's taking over a month to complete. They lie when they say done in a day. It rarely happens, more like two days is realistic. Really need to revamp what they say in commercials before they get sued. When we are ready to do the other bathroom we will look at a different company not Jacuzzi.

I highly recommend Jacuzzi Bath Remodel of Portland. I was very well pleased with the time they said they were going to come and the quality of the work.

There were lots of mistakes made. The first Plummer that was sent out put in an illegal drain and it failed inspection. A second Plummer was sent out and he fixed it correctly. This set things back and they sent out a new crew . The new crew were given the wrong walks and after cutting to size I realized it was the wrong color , I told them and they agreed and had to go back to warehouse to get correct walls. This kept setting back timeline. Next they got it all glued in and ready to hang the new doors and the head manager came out to help and they installed doors only to figure out they had not backed the walls with support and it all had to be redone and support had to be put in walls to hold the heavy doors. This again set it back. Instead of actually removing the walls they cut parts out and then put in support and then put another layer of walls on top. Finally the doors were hung and it is a nice shower. The second time putting in the faucet the Handel was reversed and someone had to come out and switch that also. This entire process was quite stressful and made me really question ever doing this again. The shower is very nice, but it took over a week instead of 24-48 hours and was quite stressful. The workers were nice and the second plumber was great.

This process was very smooth from design to install. The communication was clear and consistent. The designer explained all the options and the installers were very careful to make sure my animals didn't get out when they were coming and going. They also cleaned the areas they were in extremely well.

Tanner and Michael did a fantastic job. Very attentive to details and always checking with us on bench height details and personal preferences for shelving placement. They kept the job site and my hallway very clean and respected our home. Tanner explained all of the specifics of the install and always asked for input when needed. I highly recommend Tanner and Michael and Jacuzzi.com for a bath remodel.

The experience was wonderful.

The job took a lot longer than advertised. However, I'm really happy with the outcome and the product.

We were told that the job could take up to 3 days to complete. It took over a month and that was after several calls to the company asking when they were coming to finish

I am not very satisfied with what Jacuzzi Bath Remodel did.

They did fine. I would've bought more pieces but too expensive. Yes I would recommend but people aren't going to like the price! Not the way things are.