You are supervisors do not call back

The people who did the work are very professional and cooperative. They were willing to answer any questions I had. They cleaned up after themselves. d. They did a very good job with that.

Hard workers, timely, worked clean, finished the project, always courteous, I will recommend them and I am grateful for them and the job they did so well.

The team that came in to do the work, told us everything that would happen, they were neat and cleaned up. The end result was beautiful.

clean up wasn't very good

The initial install was not completed in one day because they did not have all the materials to finish the project. I called the area manager multiple times to get them back out to complete the project which took them a week later to come out. They had to complete the weatherstrip on the front of the shower. That resulted in them caulking over a nail that should have been removed from initial removal of existing shower. They had to return the next day to remove nail and recaulk. Knowing this project had to finish before Christmas. When I arrived back in January, I noticed a leak in the basement ceiling tiles showing that the P-trap was installed thru the ceiling tile and water had flooded the carpet. Jacuzzi came back out the next day and verified where the leak was originating from which ended up not crimping a ring on the Pex pipe. The area manager then asked me if I knew of a restoration company and I told them that was a Jacuzzi issue. They fixed the leak and had restoration company come out. When I returned 10 days later, I spoke to the area manager to schedule time for that week I was home. I had not heard from the area manager until I reached out later in the week. His reply was he was waiting on me. By this time it had to be delayed another week since I was out of town again. I called the area manager when I returned on Monday and we agreed to meet on Wednesday at noon. Wednesday noon I received a text from the area manager that he had to be on a conference call at 12:30 and would arrive as soon as call complete which was 2:30pm. When he arrived he went down into the basement to work on ceiling tiles and P-trap to get it fixed. When finished he was supposed to look at the shower curtain to replace with new one, but he walked outside while I waited for him to return and realized 10 minutes later he had left without looking at the shower curtain. I called and texted him twice asking if he was going to be back and where did he go. After 30 minutes I received a response from the area manager “sorry my phone was on silence I’ll be back.” When he reinstalled the new curtain rod he asked me if I had any goo-Gone to remove the stickers on the rod which I did not. It took him approximately one hour using water to remove the stickers instead of going to get the goo-gone. Thus from the time of appt at noon to the time he left was 5.5 hours. When the area manager was leaving he asked if there was a Monetary amount that would make me happy due to all the issues caused. I had given him an amount and he was checking on it. A week goes by with no response from him. He finally sends a text offering 10% credit for the project which I responded with $1700 even. The next day I followed up with him once again and he said he was sick and would get back to me. A week later still no response so I reached out to my sales contact and he was unable to help me. He was going to check with another manager. The next day that manager contacted me to assure me the credit was being processed and that it would take 10-14 days to see the credit. The credit was processed and it wasn’t the full 10%

Tom and Harold were very professional and did a great job. I love my new shower.

I have already recommended the company to several people.

I have an issue they are aware of and two weeks in still no response from them

It's expensive, and the project completion went through more changes, so they couldn't keep up.

The whole experience from start to finish was wonderful. I have already recommended Jacuzzi to others who are considering a bath remodel!

Mixed feelings on this question. Love the new shower but it was quite a hassle to get problems fixed. Should not take 2 months to get satisfactory results. Communication was terrible.

No pressure sale. Denise explained the process in detail and Ahmed and Luke took the necessary time to professionally and carefully install the final product.

They do good work.

They did a good job.

I had three quotes form different companys the pricing was very close with each other
The only company to follow up with me was Jacuzzi Bath and followed up after to make sure that we were satisfied.

Friendly and Courteous l

I've already recommended Jacuzzi to my family, friends, and those I go to church with.

The two young men that installed the tub/shower did a good job.

The quality was really good but the on the information about the payments was not really good.

Jacuzzi dis an ausome job.Very pleased with the Purchase.

salesperson, Denise, was of great assistance and installers went out of their way to do a good job.

Ahmed and Lucas were so professional and polite. They did a fabulous job.

I am very pleased; the guys did an excellent job.

Poor communication within the company. Made several calls and no call back!