I liked the one-day service. I was apprehensive that because everything was done in one day, the installers would be exhausted, but they performed admirably, and the project was completed successfully.

Great customer service. Very knowledgable staff

The workers were very polite and thorough in everything. They explained things as they went. They did a great job.

The men were fast and neat

They did a good job and did as promised for the most part.

Almost everything went completely smoothly. There was just one issue about me not knowing who to call to reschedule.

They didn't measure properly the first time they came out to install, so they could not put it in because the panel was the wrong size. I had to wait another week for the installation. They were very apologetic. They reduced the price due to the inconvenience. That was good that they did that. I was surprised. I am not sure where the mistake came from. I know they do a lot of baths. They helped correct it by reimbursing me for the inconvenience. Make sure they measure correctly the first time they come out.

We are very happy with our walk-in shower.

It hasn't been as smooth as they said it was going to be.

Great workmanship that I am sure anyone will appreciate.

I highly recommend Jacuzzi! We arranged our remodel through Costco.

We were very disappointed in the finished product. It was not worth the amount of money we were charged. We would not recommend Jacuzzi to anyone else.

Number one is the price is triple what it should be. The materials aren’t that expensive to warrant the cost. Secondly we were not told all of the facts about installation. We didn’t know there would be a seam in the middle of the wall. The appearance is not worth the $15000 we paid. The install team left the bathroom and the adjoining bedroom covered in dust. The install team took one of our shower head that we wanted to keep. Also the team took or used some of our material we had for a cabinet we bought. Extremely bad experience. I will discourage everyone I know not to use Jacuzzi Bath. I will also state my displeasure on my social media accounts.

Xavier, Kendrix, and Bengy were all highly trained and efficient. The installation and cleanup were perfect. They were all a pleasure to work with, and the end product is beautiful!

Our installation was priceless.
The technician were prompt, and professional

The sales representative was deceptive in his presentation of the shower install indicating the shower glass would be installed after the initial shower install was complete. He rushed through the contract pointing to touching sections for electronic initials & the crucial section saying we acknowledged the glass cost was not included in the price. Upon follow-up of when the glass would be installed I was made aware that I was responsible of glass installation costs because I initialed that section. It took several days to finaĺly get to a manager to explain the situation. JBR of Atlanta did finally agree JBR would pay for the glass installation. Just know that the advertisement of 1 day installation turned into a 6 week ordeal...

I had some issues with the installation.

Jacuzzi Bath Remodel was friendly, professional, and quick.

We like it a lot.

Either the salesperson had no idea what he was talking about or it was changed somewhere before the installation. The shower is 4 1/2 inches narrower than what I was promised.

They did a great job. We are very pleased.

Very expensive

Every interaction was met with the highest level of customer service.

The two installers, Brian & Pablo, were very polite and professional and did an excellent job.

The whole crew was great.