Installation was sloppy and did not match what was promised:
— promised 3/4” pressure-treated plywood behind new shower panels; got 1/2” OSB sheathing, with unknown treatment.
— promised plywood would go full height of 92” shower panels; got only 80”.
— sloppy cutting and installation of OSB sheathing
— shower panel patterns do not match up in the corners. I pointed this out but told it would look correct when completed.
— panels have some waviness in areas instead of being flat everywhere, which makes the final product look cheap.

I would suggest you be mindful of the salesman.

We were very pleased.

The craftsmanship is on point. Khalid and Jay'o, the installers, were very professional and courteous. They got the job done in one day.

We wanted a folding bench for our shower as discussed with the designer, but was not installed.

everything installers where great answered any question

Everyone at Jacuzzi has been friendly, from the sales guys, to the installers, and to all the people answering the phone. However, once my shower was installed, Jacuzzi really became uninterested in helping me. I have installation issues and damage to my bathroom walls that need to be addressed. Today is three weeks since my shower installation. I am still waiting for Jacuzzi to do something about the wall damage. I have called many times. Every time, I am told someone will call me back. That never happens. A Jacuzzi employee did show up a week ago to address the installation issues, but that person said he was not told of the wall damage and could not repair it. During the sales presentation, the salesman told me that if I ever have an issue, all I have to do is call Jacuzzi. That just isn’t true. I even called, and emailed, the salesman, and he never responded. I like my shower, I like the people, but Jacuzzi really doesn’t seem to care about customers once they get payment. And for a shower replacement that cost me $17,000 I expected more in customer care.

The installation was beautifully done and the skilled workers were pleasant and super competent! And the cleanup was great. The new shower is beautiful and gives us much joy.

The people were sharp, in and out, and left no mess. Everything was as they indicated it would be.

They were professional and did a great job.

The people were there on time, which is huge in my book. The industry doesn't prove to be that way. They were cordial. They immediately corrected anything I questioned. I couldn't be happier. They were great and they did a wonderful job.

Everything went smoothly and in a timely manner. They protected the floors and walls in my home and kept everything neat. They worked continuosly and did a great job.

They were extremely dedicated to getting things right. It took longer than one day, but they got it done. I thought it would be easy to get the water people in. They were excellent, and it's too bad the people who did the glass could not come right behind them and get it done. They told us it would be at least this week. I don't know when they will get it done, and they don't seem to be in a big hurry.

Overall im happy with the shower install they did for me. I have one major problem and three small problems. First, I was under the impression my glass door was included with the shower remodel. I had a hard realization that it wasnt when I called after the shower was done. I felt like I got fine printed. That left a very sour taste in my mouth after being so happy with the final product excluding the glass door. Im already paying top end pricing for the product, i expect to walk away in the end extremely satisfied.

I have three minor issues First the corner shelf is incorrectly angled and so it collects water. After the shower I have to push the pool of water off the shelf so the water doesn't sit. Second, the 'temporary' shower pole for a shower curtain was too long and doesnt fit. So I had to personally got get one for my 'top dollar shower remodel'. Third issue I have is that I can't get my water as hot anymore. I dont know the cause of this but not being about to have a nice hot shower is very problematic.

Overall the shower is beautiful and feels great. But these glaring problems have taken what I was easily expecting for a 10/10, down to maybe a 5 or 6. I feel that I got fast talked by the salesman and missed some fine print.

Service was very professional.

They did my project in one day, which was phenomenal. Most contractors take more time.

The young fellows were very nice, knowledgeable, and knew what they were doing. I was imressed with them at being so young at 36 and 38 years old and they did a good job.

Excellent installation, NO GROUT! Pretty light and airy design.

I have tried twice to get the sales rep, Devon (?), to contact me. Crickets! I DO NOT like the shower control mechanism.

(1). I placed the order around April 2, and the installation didn’t take place until June 4. The first 2 install dates were cancelled the morning of. (2) The Jacuzzi salesman (Vince) assured me that it would be a complete shower including glass enclosure and any repairs needed to complete the installation. He even explained the type of glass that would be used for the enclosure and door. On the date of installation (after the installers were finished), I was told that it did not include the glass enclosure- and that I would have to handle that on my own. I was left with an incomplete shower. After reaching out to Jacuzzi, I was told that the contract did not include the enclosure. After numerous phone calls and text message, they ultimately offered to split the cost of completing the shower with the glass enclosure. I am very disappointed with this experience as I was misled by the salesman. I feel that it deliberate in order to make the sale.

The service was great… from sales to installation. I however would have liked if a door was part of the package. For all the money spent for a shower stall and if I decide to put in a glass door later ( or now) that’s another outlay of money.

The guys that installed were very nice and informative.

They have great customer service, excellent communication, and follow-through.

Include a shower door. The guys who installed the shower were very professional. Explained process, covered furniture and cleaned up area good.

Completion of installation in a day the quality of the Completion and the look is wonderful easy entrance and exit none slip floor and many other things like the grab bars located to my satisfaction