The one day install has taken 2 full days and is not finished. I notified them a week ago after they said they would return the next day to finish but have not heard from them. They also installed the wrong showerhead but said i did not pay for an upgrade. I never received an itemized invoice so I was surprised to say the least. Needless to say, I will never do business with them again snd will not recommend them. I also advised them that I will not authorize the finsl payment until the job is done

Done in one day despite problems that they ran into during iinstall.

I’d like the work very much , and the staff are very friendly, respectful and kind

The Safety Bar was not installed correctly. The installer attempted to hide this by using glue. This unprofessional conduct leads me to question the entire job. I selected Jacuzzi because, having worked as an executive director in health care for over 40 years, I was familiar with the quality of the equipment that I purchased. The quality of the shower components fell far below my expectations.

The Jacuzzi is pretty nice but, they put the chair I needed in a spot which is hard for me to get to. I was told why they did that. I still would like the extra grab for Protection when in a shower with slipper floors.

Happy with the ease of quote to install

The quality and appearance of the installation is outstanding. It is beautiful and very solid. I love the lifetime warranty! If the cassette goes bad they will replace it! Wow, that is awesome. We replaced a terrible "one day" installation that was in the house when we bought it. I'm sure it cost as much as the quality work done by jacuzzi for an excellent job. What they tore out was horrible by comparison.

I have tried to get Edward Garza and Brittany to call and answer a few simple questions since Friday 20th of June, and they will not contact me. All I’m asking is for documentation on my shower pan that has several scratches and glass doors that has a chip in the glass, so if there are problems in the future the warranty covers it. Also missing chalking and getting someone to fix that so that I can use my new shower. But they refuse to document it and will not call regarding it. I spent thousand of dollars to have damaged product that I’m not even asking to have replaced.
I would not recommend Jacuzzi Bath remodel to anyone.

There were some problems, and it took about four months to finally get my shower in, so I was a little disappointed. Some things happened on their end with incorrect measurements, so they had to come back twice.

Management never returned my calls. Cancelled the day of installation for wrong part. Told price was guaranteed for a year and it went up. My word is my bond but I guess yours isn't.

I am having a lot of issues with the installation. It is taking a long time because they are having trouble with the parts. They either can't get them or when they do, the parts are damaged. I haven't had a shower in a month.

The installers,Eddie R. And Brandon M did a fantastic job. The door was installed when it came in by another crew!

See my comments at the end of this survey.

Expedient, professional, and answered my questions to my satisfaction.

Jacuzzi Bath Remodel of Arizona - Tucson provided a quality product and professional installation.

The color they used to caulk with was wrong. The caulking does not match, and it's sloppy. The job itself looks great.

The workers were efficient and fast. Everything occurred within the day and was even shorter than anticipated. I appreciated their workmanship.

very expensive

It took a long time. We had to keep calling to check to see when they were coming. We are very disappointed. We had to initiate the calls and them coming out. They never told us what the problem was until later on.

It is hard to recommend when the job is still not done. The wrong door was put in and the handheld shower head has never worked. I have called the 800 number and emailed with no response.

The quality of the materials and the installation were fantastic. It was a long process. They ended up doing a good job.

They did an outstanding job. Love our new shower.

We have yet to get them to come back out and fix the one fixture that is very noticeably crooked...

Jamie and Carlos were so friendly and helpful. The workmanship is fantastic and I appreciated them explaining things and making suggestions.

Yes, would like to recommend to family and friends.