They did an outstanding job.

The sales person misrepresented an option that he said was available. I did not find out until the day of installation that it was not available and had been discontinued a year prior.

I'm still waiting for someone to come out to finish up some issues we encountered. No show on latest "absolutely promise I'll be there" date. If these issues get addressed, I will be more likely to recommend.

Little expensive

Workers were knowledgeable in answering my questions and how the process worked. Neat and clean.

A job well done, installers were great (Aaron C, Pedro and Justis). Neat and tidy as best can be in this type of work, and good communicators.

All involved were very respectful. They cleaned the area every day before leaving. They kept us informed with every transition.

I have a service request in. I can’t use my new shower until someone comes to fix it.

Excellent installation!

The production work was good, but the admin, their ability to order things, and communication were awful.

Jacuzzi Bath Remodel has good quality, good workmanship, and a good price!

management at the tucson office is very bad. deceptive, lying. all they cared about was getting my money. i asked at least 10 times to cancel my order and refund my deposit; they waited until they placed the order then told me it was too late to cancel. will be reporting to the OIG and BBB.

Overall, highly pleased. Unsettling to have to pay entire amount up front and then wait two months with no call. Had to call twice to get an install date. Materials were bought and ordered in February. Called to set up date for install in April. Am very pleased with finished project.

Expedite material procurement, reduce time lag between order and installation schedule. Increase frequency of status communication with the customer.

The installers were very professional and polite. They were done in one day.

The service staff was excellent and really cleaned everything when the shower was completed. Nilo D and Aaron were great and the shower is beautiful. I would highly recommend their service to anyone asking about my shower and who did I get to put in my new shower.

The salesperson misled us on fixture installation options.

They were very efficient, very clean, and they knew what they were doing.

The two technicians, Zario and Eddie R., were phenomenal and did a beautiful job.

They were the most reputable. I liked their warranty.

The speed of the installation impressed me.

From start to finish, it was a great experience!!

Took 7 weeks not one day. Cost us $$ for travel changes.

When comparing the cost to the process and the end product, I don't think the value was there. For the cost of a car, I would have expected a higher level of seeking perfection by the installation team. I understand they are compensated by the time they complete the job and the quality, but in this case the initial quality was not good. I shouldn't have to complain to get the job done right from the beginning. If you are looking for real customer satisfaction, then you higher an independent Quality Inspector to look at the job after each day/step. The quality person should be the advocate for the customer. I believe there is better value to be had by finding a reputable, small business owner that has greater pride in their work and relies on customer referrals for their business.

The gentleman was friendly and answered all of my questions.