It is hard to recommend when the job is still not done. The wrong door was put in and the handheld shower head has never worked. I have called the 800 number and emailed with no response.

The quality of the materials and the installation were fantastic. It was a long process. They ended up doing a good job.

They did an outstanding job. Love our new shower.

We have yet to get them to come back out and fix the one fixture that is very noticeably crooked...

Jamie and Carlos were so friendly and helpful. The workmanship is fantastic and I appreciated them explaining things and making suggestions.

Yes, would like to recommend to family and friends.

The installation crew did an excellent job.

From start to finish I’ve received nothing but top-notch service. The process to design my shower was amazing and informative, I didn’t have to wait long to book my remodel, the process to install was thorough and I felt like the installers really had a passion for a job well-done. No complaints whatsoever! I’ll use Jacuzzi again for other bathroom remodeling needs.

Very poor communication after the sale. We agreed to the remodel on April 10. We were told by the salesman that we would be contacted in a couple of weeks when the parts came in and then it would be 6 weeks or so until the install date. We asked to speak to the salesman toward the end of April and they wouldn’t give us his phone number. So last week we kept calling until we got someone who would give us an answer and the answer was, they could install it on Monday of this week. That was great, but it would have been nice to know that a few weeks ago.

Also, I feel the one day install commercials complete with the customers gasping with delight and surprise at how quickly the shower can be remodeled is very deceptive, when the one day install occurs months after the sale. So in fact if a company could come to your house 2 weeks after the sale and they were so slow it took them an entire month to install the shower they would still be quicker than Jacuzzi! Anne day install is meaningless when it occurs 2 months later.

They did an outstanding job.

The sales person misrepresented an option that he said was available. I did not find out until the day of installation that it was not available and had been discontinued a year prior.

I'm still waiting for someone to come out to finish up some issues we encountered. No show on latest "absolutely promise I'll be there" date. If these issues get addressed, I will be more likely to recommend.

Little expensive

Workers were knowledgeable in answering my questions and how the process worked. Neat and clean.

A job well done, installers were great (Aaron C, Pedro and Justis). Neat and tidy as best can be in this type of work, and good communicators.

All involved were very respectful. They cleaned the area every day before leaving. They kept us informed with every transition.

I have a service request in. I can’t use my new shower until someone comes to fix it.

Excellent installation!

The production work was good, but the admin, their ability to order things, and communication were awful.

Jacuzzi Bath Remodel has good quality, good workmanship, and a good price!

management at the tucson office is very bad. deceptive, lying. all they cared about was getting my money. i asked at least 10 times to cancel my order and refund my deposit; they waited until they placed the order then told me it was too late to cancel. will be reporting to the OIG and BBB.

Overall, highly pleased. Unsettling to have to pay entire amount up front and then wait two months with no call. Had to call twice to get an install date. Materials were bought and ordered in February. Called to set up date for install in April. Am very pleased with finished project.

Expedite material procurement, reduce time lag between order and installation schedule. Increase frequency of status communication with the customer.

The installers were very professional and polite. They were done in one day.

The service staff was excellent and really cleaned everything when the shower was completed. Nilo D and Aaron were great and the shower is beautiful. I would highly recommend their service to anyone asking about my shower and who did I get to put in my new shower.