We were totally satisfied form the time Derek came out to give us a quote until when the installation was done. It was really easy, and we're very happy.

It was a great experience! Our installers were on time, efficient, kind and helpful! Thank you AJ and Justis!

I like the way they worked. They made everything look real nice. I love my new bathroom.

Very professional, friendly & quality of work was very nice

Caulking/finish work is less than it could be.

I have already made recommendations thru various contacts..

They were extremely professional.

I am likely to recommend Jacuzzi Bath Remodel of Arizona to a friend, although I was in the hospital most of the time this was going on.

They had to delay the appointment a day as the crew was out sick Then they left a hole in the wall and did a very bad patch up job on it

The consultant was fantastic. The team that worked with me was accommodating to my needs and work schedule. They made it simple and easy.

installers were on time, courteous and professional

The friendly and professional manner in which the two gentlemen of my team worked and how quickly they worked the shower looked great afterwards. Just one little item that needed fixing and we finally had it fixed.

It is beautiful. I showered yesterday and it was very comfortable in the shower.

Excellent customer service. Both installers were very professional and knew what they were doing. Also, they were neat and cleaned up when they left.

The product and process are great. However, it's only as good as the install and the install was terrible. I called out several issues which the install team tried to fix with more caulk. Problem being, caulk doesn't fix bad cuts and measurements. To top it off, I've called everyday since the install asking to speak to a manager and nobody has returned ed my call. I'm beyond frustrated.

The remodel took double the time they told us it would.

I have tried to contact company about issues and have not gotten a response. The shower valve is leaking, shelves are slipping, the floor is too slippery, the caulking job is amateurish.

I needed help with lifting the curtain rod and no answer from the installer

I cannot review because the job is not finished.

Prompt at everything. Followup is excellent. Pricing is fair. Everything is done by Jacuzzi, nothing is outsourced.
Professional and personable staff. Good choices. Installation is superb.

I’m stuck and scared. At first everything was great. My interaction with the rep at Costco 10. My in home consultation with Eddy Ortiz 10. My interactions with all the ladies in the office 10. The installers, Niko D. And Coby C. 10. Everything was fantastic until Aug. 7, I was contacted by financing informing me I still had to sign the finance docs. I had mistakenly thought all documents had been signed during my in home consultation. I was approved. The payments were going to be$168.88 for 10 years at 9.99%. Having looked into getting HELOC the year before, I already knew the interest rate was comparable. So, between that and the fact that Mr Ortiz and I had established trust, I agree to have Jacuzzi replace my shower stall. The people in the office are keeping me up to date. The parts come in early and it can be installed tomorrow! Fantastic! I get docs emailed to me, to confirm the work is done. Fantastic! Everything is done everything is wonderful, including my dream shower stall. Until last Thursday when I find out that the finance docs never got signed. Here is the problem the docs I am being asked to sign are different my payment would be over $200 and the interest rate is 60% more. I’m panicked. The shower is in. I called Mr. Ortiz, luckily he remembered me and had all his notes. He his recollections were the same as mine. I was told not to stress, that his manager would get hold of me by the end of the day. Now it’s Tuesday and the only contact I’ve had is from the guy in financing about why I haven’t signed. What happens now? What happened to the original approval? Can I pay another way? If I can, how much is the costs now? Are they going to put a lean on my house? I really want to start paying on this shower so I can start enjoying it before I’m so stressed out that I’m using it to cry in.

The process up through install was fine but the communication and customer service I have received since communication the giant leak and subsequent flood has been horrible. No one is even calling me back at this point and my shower is unusable.

The one day install has taken 2 full days and is not finished. I notified them a week ago after they said they would return the next day to finish but have not heard from them. They also installed the wrong showerhead but said i did not pay for an upgrade. I never received an itemized invoice so I was surprised to say the least. Needless to say, I will never do business with them again snd will not recommend them. I also advised them that I will not authorize the finsl payment until the job is done

Done in one day despite problems that they ran into during iinstall.

I’d like the work very much , and the staff are very friendly, respectful and kind