Management never returned my calls. Cancelled the day of installation for wrong part. Told price was guaranteed for a year and it went up. My word is my bond but I guess yours isn't.

I am having a lot of issues with the installation. It is taking a long time because they are having trouble with the parts. They either can't get them or when they do, the parts are damaged. I haven't had a shower in a month.

The installers,Eddie R. And Brandon M did a fantastic job. The door was installed when it came in by another crew!

See my comments at the end of this survey.

Expedient, professional, and answered my questions to my satisfaction.

Jacuzzi Bath Remodel of Arizona - Tucson provided a quality product and professional installation.

The color they used to caulk with was wrong. The caulking does not match, and it's sloppy. The job itself looks great.

The workers were efficient and fast. Everything occurred within the day and was even shorter than anticipated. I appreciated their workmanship.

very expensive

It took a long time. We had to keep calling to check to see when they were coming. We are very disappointed. We had to initiate the calls and them coming out. They never told us what the problem was until later on.

It is hard to recommend when the job is still not done. The wrong door was put in and the handheld shower head has never worked. I have called the 800 number and emailed with no response.

The quality of the materials and the installation were fantastic. It was a long process. They ended up doing a good job.

They did an outstanding job. Love our new shower.

We have yet to get them to come back out and fix the one fixture that is very noticeably crooked...

Jamie and Carlos were so friendly and helpful. The workmanship is fantastic and I appreciated them explaining things and making suggestions.

Yes, would like to recommend to family and friends.

The installation crew did an excellent job.

From start to finish I’ve received nothing but top-notch service. The process to design my shower was amazing and informative, I didn’t have to wait long to book my remodel, the process to install was thorough and I felt like the installers really had a passion for a job well-done. No complaints whatsoever! I’ll use Jacuzzi again for other bathroom remodeling needs.

Very poor communication after the sale. We agreed to the remodel on April 10. We were told by the salesman that we would be contacted in a couple of weeks when the parts came in and then it would be 6 weeks or so until the install date. We asked to speak to the salesman toward the end of April and they wouldn’t give us his phone number. So last week we kept calling until we got someone who would give us an answer and the answer was, they could install it on Monday of this week. That was great, but it would have been nice to know that a few weeks ago.

Also, I feel the one day install commercials complete with the customers gasping with delight and surprise at how quickly the shower can be remodeled is very deceptive, when the one day install occurs months after the sale. So in fact if a company could come to your house 2 weeks after the sale and they were so slow it took them an entire month to install the shower they would still be quicker than Jacuzzi! Anne day install is meaningless when it occurs 2 months later.

They did an outstanding job.

The sales person misrepresented an option that he said was available. I did not find out until the day of installation that it was not available and had been discontinued a year prior.

I'm still waiting for someone to come out to finish up some issues we encountered. No show on latest "absolutely promise I'll be there" date. If these issues get addressed, I will be more likely to recommend.

Little expensive

Workers were knowledgeable in answering my questions and how the process worked. Neat and clean.

A job well done, installers were great (Aaron C, Pedro and Justis). Neat and tidy as best can be in this type of work, and good communicators.