Very easy to work with

Project Communication was outstanding! Quality of the build is very good.

ABSOLUTELY! We have used Ispiri for three major home projects now and they have consistently delivered amazingly beautiful projects.

We are so pleased with our experience with Ispiri. After living in our home for 10 years, we were at the point of opening up our space for our family. We wanted a company that could take us through the whole remodel in the most seamless way possible, especially since we were living in our home during the remodel. Ispiri took our inspiration and vision, and designed a space that will grow with our family through the years.

Great experience! The ISPIRI team said what they did for a project experience and did what they said, not something that always happens in this world.

Ispiri was great to work with for our remodel. The communication with our project manager was easy and effective. We love the final outcome of the project!

This was our 3rd project with ISPIRI within the last 5 years. The previous interior projects went off without a hitch ..... timely scheduling was executed, supplies were abundant, communication was effective and the workmanship unsurpassed. We were very pleased with the beautiful outcomes of each project. ISPIRI made the remodeling process appear effortless ..... everything ran like a fine-oiled machine. Well ........as we know, the last couple of years have put a few chinks in the armor. This 3rd remodeling project was a pretty extensive exterior 'facelift' .... including a full window replacement. The entire remodel was approximated to take 2.5 months. Unfortunately, this timeline was not met; 7 months was the true reality of our project. Pella Reserve Contemporary Windows were the culprit of this lengthy delay and our personal aggravation. The windows were delivered piecemeal, in 4 different deliveries, months apart. From my understanding, the delays were due to manufacturing issues and worker shortages. Because the windows were such a foundational element in our remodel project, this really created a firestorm of delays/holds/rescheduling for the other contractors who were set to do their work, only contingent on the windows being installed. This was difficult for us as our summer was completed devoured by this ..... and I know it was hard on ISPIRI as well. They dug their heels in and did what they needed to do at the corporate level, dealing with Pella. Our project manager Randy worked diligently to keep things moving and had to reschedule most of the contractors. It was a lot of work. Thank you, Randy .... we appreciate all your efforts to make things right. The exterior facade is now finally completed and once again, we are VERY PLEASED! It looks great! An important point to note, with all the Pella Window delays and nonsense surrounding it, ISPIRI'S workmanship never faded.... ISPIRI does exceptional work, top-notch ALWAYS.
Would I hire ISPIRI again ? Would I recommend ISPIRI ? Yes .... to both.

Ispiri did fantastic work and had excellent customer service.

We had an excellent experience with Ispiri. Inspiri spent the extra time to build a relationship with you to truly understand your needs, wants, and design elements of the project. They also worked within your budget. We never once had to worry about communication or making sure every point of the project was addressed or completed. The team took care of everything for us.

Our actual remodeling process went beyond our expectations. Due to timing with new drain tile project, the demo team came over on a Saturday morning to start and complete a demo within 3 hours. I have never had any tradesmen team start and complete work on weekend without an emergency or incurring a premium cost.

Our Project Manager took the time to understand the scope of the project, worked around our work from home schedules, and responded to every single question we had in a timely manner. The Tradesmen were always on time and completed the work on time. They were also courteous of our work from home schedules. The tradesmen also produced top quality work, so quality or value was never a concern.

Overall, we found both the team and the process of our project was extremely valuable. We were incredibly satisfied that we chose Insipri and more importantly, we will continue to keep choosing Inspiri for all of our future remodeling needs.

Ispiri does an amazing job with high quality, beautiful interior design and implementation with a high level of customer service. They handled all aspects of our major remodel with care and excellent attention to detail, and problems that arose were dealt with quickly and efficiently. We would use them again if we have future projects.

I always refer Ispiri if given the opportunity and it is a good fit.

We definitely will recommend Ispiri to friends and neighbors. In fact, we did recommend Ispiri to our next-door neighbors, Kip and Jodi Elliott.

Ispiri handled the remodel of several areas of our home, both indoors and outdoors. We love the fresh, updated feel of our home, and would definitely recommend them to others.

Working with the whole team was amazing. From start to finish they made the process fun and easy and took care of everything. If we every have a need for remodeling in the future, we will definitely be calling ISPiRI.

Overall, we are very pleased with the result and are thoroughly enjoying the new space:
• Eliminating the triangular cabinet at the top of the stairs and extending the floor/step worked out great.
• Reducing the height of the stairway walls opened things up wonderfully.
• The railing is the anchor that enabled the choices of cabinet, millwork and hardware to compliment it as well as to tie it to the other themes in the house.
• The roof windows were in dire need of replacement and doing it now made this project very complete vs at the time of future re-roofing.
• Completing the millwork above the sink in the kitchen was exactly what was needed. Lao the workmanship was perfect – no one would ever be able to tell that had been added at a later time from the kitchen remodel.
Pricing
• Initial bid to contract price had considerable increase in cost without clear justification.
o Anne emailed and was told it would be explained at next meeting at Ispiri – it was not. Also, were told it was due to the addition of the desk when that was included from the start. Only the bookshelf was added, but the trapezoid window was removed – hard to see where that trade-off resulted in an exponential increase.
• Allowances were also very low (i.e., carpet)
• Did not seem competitive with recent contractors that we used
Design
• The countertop, although very nice, has a significant blue color vs the black that we were expecting to match the theme. Had we known it would have looked like this we would have selected something different.
Scope
• Need to establish boundaries so that entire area is included vs just the walls, etc. that were touched. This became evident when determining which walls were slated for repair and paint.
Communication
• Dumpster placement – Jim had to relocate it by a couple of feet to be able to get Anne’s car in/out of the garage
• Porta-potty – asked at the onset to NOT have one on site and that we would dedicate one of the bathrooms adjacent to the workspace.
• Buildertrend app – only used for schedule and rarely accurate. Don’t make a big deal about it if that is the extent of its use as it had little to no value.
• Scaffolding – not clear if/when workers were coming back. Disassembled/removed myself.
Workmanship/Craftsmanship
• Very good/excellent

I was impressed with the entire process from the initial visit to discuss my project, to the budgeting meetings, the design meetings and especially the execution of the work. I was kept informed throughout the entire construction phase so I always knew what was scheduled for the day. The quality of the work was excellent. The finished project exceeded by expectations.

The Ispiri Team is deeply caring about getting it right for their client. If you're not happy they will work to make things right till you are.
I loved working with all of them and will definitely use them for another project again.

Great quality work. Many supply delays

I've already recommended Ispiri to several friends.

We are very happy with the end product and the quality of the materials (we had an issue with baseboard and trim quality which, upon escalating to the design team, was rectified to our satisfaction). We were very impressed with the Sara (designer), Chad (Sales), and Jake (trim Carpenter). All the subs (with two exceptions) did amazing work.

The Pros of ISPiRI: Design team was unmatched. Sara was very meticulous as she worked to understand and then deliver to our desired theme. Everything from the flooring, cabinets, countertops to recommending statement furniture pieces as superb! Her willingness to come to the job site, along with the pride she took in her work, showed through in the service she provided (both as a subject matter expert and as the company's ambassador). Sara provided 5+ star service. The sales cycle was professional, courteous, and (most importantly) timely. Chad's review of how BuilderTrend would be used, alongside the Project Management components got us very excited about the job. Chad was a good sounding board throughout the project and was very genuine. Chad's Service was 5 Star. Jake, the trim carpenter, was VERY professional. He not only did good work but recognized the caliber, scope, and expense of the project and was a good brand ambassador for ISPiRI. Another shout out to Joe, master carpenter, who was very meticulous with his work. He didn't wait to have things pointed out to him, he saw issues and he fixed them (AKA service door to the garage and fixing squeaky floor joists). When there was a question on equipment specs, Joe pulled the work up on BuilderTrend. Kevin, carpenter, also did quality work. 5 Star Service for everything in this paragraph (With the exception of Sara who was 5+ Stars).

Cons: The project management process was setup to fail from the start. The PM had never run a large project; had limited construction and PM experience. The production team could have provided a mentor that could have come onsite, periodically, to help train the new PM. This would have better served both the company and customer. Our PM had a great attitude and was very likable. However, he had a difficult time recognizing his limited experience and as errors compounded over time, he became overwhelmed by basic items like being familiar with the spec book (aka, not enough time in the day to do it all when learning a new job). This is not a reflection of the individual but more of the PM process - and it became tiresome to argue with the PM on things we knew to be in scope (e.g. arguing that we did not have low profile outlets under the kitchen cabinets and having the electricians plan for wall outlets; when I said we had low profile outlets an argument ensued and I was told I would have to pay a change in scope fee -- I had to then open up the spec book to show him where we had already paid for the product; this is one example of many such conversations). The other issue was with the baseboards. -- it was never scoped to have all of the baseboards replaced. The PM wasn't familiar with the spec book and had all the baseboards demoed. When the new baseboards were delivered from the lumberyard, the were delivered to spec -- meaning we were short baseboards. Rather than owning it and asking the design team to order more... the PM decided to make up for it by buying substandard base from Menards (different height, cut, thickness, species, and quality). The PM also refused to use BuilderTrend. The natural flow of any project has some misses that need corrected. We would take pictures and post them to BuilderTrend and the PM finally admitted that he didn't know how to use the tool. My expectation would be that he would at least show up with a written list of items to discuss... but instead, he'd show up and ask me to recall from memory everything that was on my list. He brought good energy and tried to make up for his inexperience by doing things like shoveling our driveway... but over the course of a 6 month project -- the errors took their toll. Most of this could have been rectified with a mentor being assigned, however the planned four week no work period (post demo) built into the schedule by the production team (using Covid supply chain issues as reasoning), did not set this process up for success. The project should have had a later start date to set up better flow/success.

Warners' Stellian (appliances) was also disappointing. Covid supply chain issues aside, they were difficult to work with, which was surprising because we've purchased other appliances from them previously. We also had an issue with the painters, but that was ultimately rectified.

We are very happy with the end product! While many of the services were 5 Star, the encountered frustrations put our rating at 4 stars.

I will 100% use Ispiri again. As with any construction project, there were bumps along the way. But that's why we chose Ispiri, because they never promised a bump free ride, they promised to take care of us along the way. And that's exactly what they did. Over and over again until we loved our new space. ❤️

Ispiri completely transformed our living space. Our family spends most of our time in the kitchen/living room/dining room. This remodel was a complete game changer for us. We love it!

Great people to work with. Always followed up when they said they would

The team at Ispiri was amazing to work with from start to finish. They made the process smooth and easy. They somehow took our scattered ideas and created a design that was better than anything we could have imagined. All along the way, they communicated clearly and in a timely manner as we navigated the remodeling process amidst a pandemic and the issues that brings with timelines and materials. The final product is even better than we could have hoped for. We most definitely will be working with Ispiri again in the future. They went above and beyond, and we could not be more pleased. Thanks Inspiri team- and especially Pete, Becca, and Randy!

Great experience..always was in the loop and they always listened to my needs