Very difficult to know what was actually being included in price and salespeople were not very knowledgable or able to answer queries.
During my purchase experience, we almost fell out of escrow because the cook top range and hood were not installed before the initial and follow up inspections. Additionally, none of the office outlets work, the light and fan in the first floor bathroom don't work, there are cracks in the tile grout in the master shower, many of the window vinyl frames sag dramatically, several of the drawers don't close properly, the garage door opener is missing both light bulbs, there is a garage lamp that doesn't turn on. In my opinion, there are too many small issues for the price of this home. The warranty company took over a week to invite me to register which meant that I could not report any of my claims. In fact, the warranty call center hung up on me twice when I was trying to telephonically report my claims.
They build a good home. I realize there's a ton of moving parts that have to be done with many different contractors, but when you enter a contract and you meet the actual builder in person, a homebuyer should not feel like all the repairs that they need are a nuisance. Moreover when there is one major flaw in the positioning of the A/C unit, that should be caught as early as possible and corrected. I will say though, I will enjoy living here.
Albert is very good salesperson all obstacles were handled well
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Inland Communities Corp as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys