IKON IS RES
Areas Of Satisfaction - The total project was completed in a timely manner to our satisfaction and beyond.
Areas Of Satisfaction - Pack out crew and painters were great. Having all repairs handled by one company was convenient.
They provided excellent feedback and follow through.
Areas Of Satisfaction - It was the project manager who was assigned. He was very good. He knew what he was doing. He was a good communicator. He was able to explain everything correctly and did what was required. All of that stood as what made the project successful. I didn't expect to have a grade A, top notch Project Manager working the job in that regard and streamlining things. Things were delivered to the point of finishing. Everything was organized to the point that the job was a success.
Additional Comments - During the pandemic, with the way everything worked, everything worked out good. Everything was coordinated in a way so my family was safe. The repairs were done and everyone was safe with this pandemic. After it all, I'm completely satisfied with the work and the care that occurred.
Areas Of Satisfaction - They exceeded in communication.
Clean & Safe - They even covered my BR although work done in Bath. Very considerate!
Areas Of Satisfaction - Loved drywalling and repaint. Could not see taping at seam of drywall . Textured paint perfectly.
Areas Of Satisfaction - They met my expectations in their knowledge of the repair work.
Additional Comments - They had really good suggestions which saved us money.
Ikon Builders did a good job. They are a professional business and everyone was professional as well.
Areas Of Satisfaction - Ikon Builders exceeded all my expectations on everything.
Additional Comments - Ikon was suggested by my insurance company and my insurance company is great. My insurance company is great to suggest Ikon Builders as well.
Areas Of Satisfaction - Very Hard Workers!!!!
Additional Comments - A Great group of people 10 Stars!!!!!
They have great customer service all the way around.
Areas Of Satisfaction - They did such a good job. I can't think of any ways for them to improve because they can't surpass what they've already done. Whoever does the hiring does a great job of employing the people who come out to the house.
Additional Comments - I highly recommend them.
Additional Comments - We had a great experience with Ikon Builders. In particular, from my first call with Carmen, she was very helpful and always responsive if I needed something. Mike Schick did our estimate and was great. He took the time to listen to me and was very responsive and got our estimate done very quickly. He was so good, we were concerned when we got assigned our PM Glenn Ottens. Not to worry, Glenn was also awesome. He went above and beyond with communications and even dropped off and picked up floor samples for me at our house. I would recommend Ikon Builders, Carmen, Mike and Glenn.
Areas Of Satisfaction - The workers were on site & on time. Anthony was great to keep me informed on scheduling. He also made sure everything was done right. He was available and answered my texts in a timely manner. I can not ask for a more responsive project manager.
Areas Of Satisfaction - Monica and Adam were wonderful in helping me thru the entire process, and coordinating everything with the entire crew. Carmen and Yohania were so patient helping me navigate thru financial delays. The crew was so kind and respectful and did winderful work with such attention to detail. Despite the COVID pandemic, which happened just as the repairs had gotten underway, they they continued to work and got the job done so me and my kids could get back into our HOME. We are SO SO SO grateful!
PM Communication - Jeff’s communication skills made the remodel process a great deal less stressful than it could have been.
Areas Of Satisfaction - Jeff explained the process in detail, and followed through with precisely what was described. The workers were also courteous, and pleasant. We much appreciated this.
Areas Of Satisfaction - I was most satisfied with the customer service.
Additional Comments - Awesome team all around. We had many last minute changes and Jeff made it all happen with always a smile on his face.
Areas For Improvement - They really did a nice job as far as I can tell. They were efficient and quick with paperwork.
Everyone I worked with was fantastic. I did write some letters for Jeff and Matt. I was beyond satisfied with everyone and everything that was done.
Areas Of Satisfaction - I was really satisfied. They were very patient with me and all of my questions. Jeff was really awesome. They went beyond what I would consider their regular job description. They were super awesome.
Ikon Builders were a wonderful company to work with.
In-Home Workers - My neighbors had some work completed as well and Ikon Builders beat their workmanship by far. They were wonderful.
Areas Of Satisfaction - Completely Satisfied, with everything that they, have done.
Additional Comments - Your Project Manager, Monica Cooley is Awesome. Was every efficient in her knowledge of what had to be done, and has completely Satisfied us, great personality. We were to get her as the Project Manager. Would recommend your company to all our friends and relatives. Pat and June Padilla
Since my flooding issue. I have recommended Ikon Builders So happy my insurance company uses Ikon
Pack-Out Process - Vincent Ocampo such a professional. Checked in with me daily. Sent pictures made sure I understood the process every step of the way
Employees Professional Appearance - The trucks are clean and kept up. The staff is dressed professionally , everyone had good clean work boots. Branding is such a reflection of the work they provide .I was not disappointed
Areas Of Satisfaction - Exceeded expectations thank goodness Vicente Ocampo is great with customer service he and Adam Zurn made the transition of moving out & reconstruction less stressful cuz its not a fun thing to go through.
Additional Comments - Never had any idea the damage water can cause. I thought I had done well by using fans from home depot and a humidifier. Was told by calling in a water restoration company they would be expensive. I should not of waited so long. I might have saved myself some grief. Thank goodness for insurance and grateful they directed me to Ikon builders
Areas Of Satisfaction - I think the company did a wonderful job!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ikon Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys