About this company
Ikon Builders
Two Generations of experience, perspective, and wisdom. The roots of this family owned company were planted nearly 40 years ago in Orange County. Jim “JC” Cuthbertson worked every phase of residential, commercial, and premium retail finish carpentry. Show more
Two Generations of experience, perspective, and wisdom. The roots of this family owned company were planted nearly 40 years ago in Orange County. Jim “JC” Cuthbertson worked every phase of residential, commercial, and premium retail finish carpentry.
After years of working in the family business, his son, Phil “James” Cuthbertson graduated with a B.S. degree in Business Administration with an emphasis in Strategic Management. Since then Phil has influenced the company by focusing on insurance restoration.
Utilizing decades of experience in construction, customer service, and restoration, IKON Builders guarantees Communication, Integrity, and Quality on every project, no matter the size. Hide
Types of work
GuildQuality surveys
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Customer satisfaction
Of 999 customers surveyed, 405 respondedReviews 382
Of 405 respondents, 382 left a reviewRecent reviews
Allan K.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Communication was great
Anthony R.
Additional comments
Additional Comments
Additional Comments - It was a good experience.
Brewer
Great service by all included on your job. Anthony had great communication, great work from the installers and movers.
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Communication
Communication - Anthony was awesome, kept me in the loop at all times.
Areas Of Satisfaction
Areas Of Satisfaction - The movers were very helpful.
Loretta R.
Just N0!!
Customer in Rancho Palos Verdes
Overall they did good work despite a manager change. However as a relatively small project our schedule got pushed around a lot and so my Dad didn't live long enough to see the kitchen restored after his accident. Partly this was bc IKON wouldn't rebuild the old cabinets or order appliances and we had to get a cabinet maker and we had to coordinate such things as the right size of the double oven cabinet. See below for other examples of delays and things that unnecessarily took multiple tries to get it right
Victor T.
Good company, courtesy, and well planning. however it took few months to complete things should be done by few weeks
Sean M.
Additional comments
PM Repair Process Explanation
PM Repair Process Explanation - My project manager gets a five-plus. They did a great job explaining the repair process before beginning the work.
Areas Of Satisfaction
Areas Of Satisfaction - Carmen was great. I really liked that I could sign digitally. I liked that it was fast and effective. They gave me a timeline and stuck to it. I didn't like that it took a long time, but it was not their fault. It was insurance. It was explained and was not just a waiting process. They said this person comes on this day, and this takes a week. They just explained things. I've had other people come in before that didn't make sense or it takes way longer. They were transparent.
Patrick M.
We wanted to let you know that the Ikon team did a great job all around, and Franciso, Chico and Leo were a pleasure to work with! We've already told multiple friends and neighbors about the positive experience with Ikon, and we plan to meet with the Ikon team again soon to discuss other updates to our home.
Linda K.
I would never use icon Builders again. I believe they lowballed my expenses to the insurance company and made no effort to help prove the quality of what I had owned before. They didn't listen to the things I said and only cared if I had some sort of proof of what I told them. They didn't show up several times when they made an appointment to do so and the only time they seem to be any hurry about anything is when they wanted to pick up money. I never felt they were on my side in any way and believed they are far overpriced.
Kelli B.
The beginning setup process with Ikon Builders was all very positive. My correspondence with our project manager was excellent. Everything was fine up until it was winding down. The project was winding down, then it was hard to reach anybody or get action after we signed the paper before it was done.
Samuel P.
In general, the work was okay.
Stan E.
They were outstanding. They met all of my expectations.
Alfredo D.
Ikon Builders was very quick, efficient, clean, and easy to communicate with.
Customer in Los Angeles
They did a good job, and were very helpful. There are a couple of things they missed, and I've requested more help.
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Areas Of Satisfaction
Areas Of Satisfaction - They did a good job on repairs. The project manager was very professional and very helpful.
John M.
Great company and excellent communication with Anthony
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Expertise
Expertise - Every IKON employee new their role and did a great job
Communication
Communication - Anthony always kept us up to date with what was happening on each day
Harold R.
Well I had already sent a personal email to the general manager Matt, when the whole job was done, thanking his company for a great job
Customer in Huntington Beach
Additional Comments
Additional Comments - We would recommend IKon and the team. Please make sure our PM and the pack out and back teams on our project receive positive feedback.
Glen F.
Ikon Builders has done a very professional job with our project. They responded quickly and addressed all our needs.
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Areas Of Satisfaction
Areas Of Satisfaction - Ikon always responds promptly and shows up when promised. They are reliable, clean and thorough.
Cathy N.
The team was amazing! Very friendly, showed up on time, did quality work, everything was perfect!
Additional comments
Communication
Communication - Great communication!
Quality Of Workmanship
Quality Of Workmanship - My house is beautiful!
In-Home Workers
In-Home Workers - Being a woman, it's intimidating to have guys in my house all the time. But these guys were great! Very friendly and always answered all my questions and I felt very comfortable
PM Repair Process Explanation
PM Repair Process Explanation - Francisco was the best! He always explained everything
PM Communication
PM Communication - Excellent communication whether it was him contacting me or me contacting him
Areas For Improvement
Areas For Improvement - Everything went perfectly
Areas Of Satisfaction
Areas Of Satisfaction - All the guys that came out were very professional and very kind.
Bruce S.
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Areas Of Satisfaction
Areas Of Satisfaction - All of the above. This was a complicated project requiring expertise and patience. Terrill and his crew delivered.
Jeff C.
They were on point and took care of business.
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Areas Of Satisfaction
Areas Of Satisfaction - The whole project went well.
Muthana M.
They are very professional and committed. They do their job in a clean way, and they make it look good.
Additional comments
Additional Comments
Additional Comments - It was a great experience. There was a delay with the insurance, but it's not Ikon's fault. They've been following up with the insurance as much as I did, trying to make my job easy.
Greg B.
I highly recommend Ikon. They were responsive, professional and provided quality restoration.
Additional comments
Areas For Improvement
Areas For Improvement - They made a difficult situation a lot easier thanks to the efficiency of their operation.
Areas Of Satisfaction
Areas Of Satisfaction - Super nice people to work with!
Carlin G.
Great company from start to finish
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - PM Anthony was awesome. Did everything I expected and more.
Kurt H.
Start of work was delayed, but everything else was great
GuildQuality
Customer feedback report
