Very helpful agent and knowledgeable

Very helpful and professional.

Not good service, you canceled my policies for an invalid reason

Everyone that I spoke with in the agent’s office was courteous and helpful. They were a tremendous help in choosing my policy.

Always available to check rates etc

I had several problems enrolling the new car online - kept timing out and / or failing to complete the transaction. Finally went through.

Sarah and her team are the best. Have recommended her several times.

Provided several quotes on auto and home insurance and explained the difference.

I know Stephanie works hard in finding us the best plan for our family.

Amy and her staff have extremely helpful to us since we moved from out of state. I highly recommend them!!

I have attempted to reach by phone and cannot get anyone to answer except a computer with is no help.

Always available or returns calls promptly. I feel like they actually work for us and not the insurance company. Offers good advice. Works to get better rates. Etc. Very satisfied.

Stephanie Bryant is great to work with, solutions focused, and very responsive to questions.

I was in a bind regarding homeowners insurance and I reached out to Tammy Farmer for assistance. After gathering information for me, she kept me in the loop regarding her findings all while her father passed. She then presented me options to which I selected Mercury Insurance who now has both my auto and home insurance. Tammy was very professional at all times and a pleasure to work with. All employees should model themselves after her.

Ben thoroughly explained the reason why insurance costs have increased over the years and that it's not actually based on the appraisal amounts for the dwelling. He was very patient with me while explaining things that I was not aware of..
He also shared that there is a glass replacement coverage with my Progressive account which I currently do not have with the previous agent.

Stephanie Bryant is amazing! Efficient & knowledgeable, as well as endlessly patient.

Nathan did a great job finding us a new insurance carrier at a lower rate with same coverage. Very responsive.

very professional and helpful.

I liked working with Sarah Muniz. I could tell she cared about meeting my insurance needs and put my best interests first.

I can only speak to my overall experience over the past few years; it is inconsistent with the agents and the follow through and ensuring that information is accurate.

Jannine is fabulous and always helps me and my clients shop for the best policies!

Summary: Lack of communication, errors in documents, emails without response, calls not returned... See details below.
- The policy docs where issued last minute, despite my multiple attempts to get this done sooner. I got notified by my lender that this was holding up the process. I emailed the agent who did not even respond. After he finally issued the policy, it still contained an error, and we have to request a correction again.
- The policy was changed last minute before closing, without even consulting me (the policy owner). I only found out when I saw a different amount (a small increase on the premium) on the final disclosure the day before closing.
- I got double charged for the premium; the amount was withdrawn from my account and the title company issued a check at closing. I had anticipated this situation and tried to avoid this by emailing the agent at least a week before closing, and did not get any response.
- The agent was not helpful, he did not even try to resolve the situation. Today we are 2 weeks after closing and I still don't have any status update on the situation, from the insurance company. I ended asking the title agent to put a stop on the check and issue a refund.
- The only reason I did not put 1 was because it was the lowest quote I got from the few companies I reached out to.

Nathan exceeded my expectations and was very thorough and proactive with all communication. He made this process very easy.

the whole experience was excellent and I will definitely be a loyal customer.

Pleasant and Efficient Service!