Failure to Follow up on premium increase issue

In shopping for new insurance, our renewal insurance appeared to be higher in cost.

Received a notice that my policy was being dropped. An agent (not my original agent) just wrote once saying 'shopping around but not able to find anything.' I got a quote from State Farm the same day for less than what I was paying through HSI

Easy to work with and get things done quickly.

I honestly never hear from anyone with the company unless I make the call, and then I receive an email or text message that doesn’t address my question. When I bought my home in Chapel Hill NC Kevin Heilbronner called every six months to suggest ways to reduce my cost.He responded to emails with a phone call. I realize you are a massive company, but most large companies started small, knew their clients, and their clients became the best referrals any company could ask for. I can’t refer you because I don’t know what you do for me. Another thing about a small business mentality is management knows their clients are the boss…whose the boss now?

Tina Terrell is ABSOLUTELY the best agent ever!!! She has helped me so very much since I lost my husband 11 years ago! He relied on her for many years just as I have and will!!!!

Professional and hard working even when they were under pressure

Fast respinse.

I was told to shop on my own less than a month before my policy expired. I was able to easily find a significantly cheaper option with better coverage within a day of looking on my own. What is the point of using your service?

Transferred and disconnected twice No one had the courtesy to call me back Acted like finding my policy was a needle in a haystack One lady never could find it

Always attentive.

Very professional and quick help to what we need to proceed

Friendly, fast and efficient service from our account representative.

Getting prompt responses when we have a need. Good service from the staff.

never returned my call after 25 minutes on hold ,no reason on over 40% increase in policy

Everything was easy, everyone was friendly and the rates are good. Thank you!

Maprcus Sims, the local agent with whom I have dealt, is a wonderful representative of your company. He’s knowledgeable and efficient, but also very personable. I really felt comfortable that he found the best policies for my needs. I’ve recommended him to others.

Convenience provided during buying of home

Kevin and team have gotten me good rates and coverage for both home owners and auto insurance in a market where the insurance companies are raising rates by 20%+. I appreciate the diligence and flexibility in addition to the savings!

Prompt service

Easy to work with; and researched and provided multiple quotes. Very satisfied !

Excellent response and understand the urgency and needs of their clients

Very slow in getting back to you when you have a question

It was fast and easy. The representative was great to work with

Did not accept a valid claim on my short term renters insurance