Personal servixe

Every time I have reached out to HomeServices I am greeted professionally and my needs are met with care and a friendly manner

I don’t feel they do much to find better rates for me.

Michelle Parkman responded quickly and addressed every single concern/question I had

The prompt and detailed responses from Michelle Parkman were a pleasant surprise. So many companies choose automated response platforms or call centers where no one is trained or qualified to assist. I appreciate the personal attention and having a direct person to contact. Michelle did the research and delivered us the best product for both our home and automobiles. I hope the renewal process is as simple and competitive.

knowledgeable and timely with responses

Great Service!

They failed to give me a better rate. Didn’t give me a call even after I scheduled for one. Good bye to you

we are current;y stuggling with your company which is also mine! I am an agent with BHHS GA Properties. Today, I am regretfully changing insurance on 6 policies based on we think is unfit practices for the customer service we want to have and we provide.

Bruce and team do a great job!!

Premiums have gone up astronomically in just over 2 years. No explanation or heads up. So disappointed. I know everything is more expensive but receiving a renewal with no explanation of the significant increase is disappointing to say the least.

Prompt response

There appears to be no coordination between the local agent and home office. Multiple requests from insurance companies for additional documents already provided. Policies in effect on dec 1, received request via email to complete documentation for application dec 19.

Reasonable insurance coverage in comparison to others

Good

Prompt, accurate, and personal.

I did get a follow-up call today. I appreciate that. We'll just see how everything goes when my homeowners insurance renewal comes up in April. Thank you.

Hard to get a clear answer from people. I called yesterday to try to speak with a claim to representative about a broken windshield from a rock and was transferred to the wrong person I had to call twice and was still not happy with the abrupt way I was treated.

Efficient

Megan the best!!!!

Really appreciated everything ... we had some back and forth and finally ended up with the insurance that was the best fit. Having said that, think there was an opportunity or 2 for agent to "fight" harder for us, maybe minimizing the amout of back and forth. In the end it was the luck of the draw that she got a different underwriter on the phone that last time and they finally approved us when previous underwriter was asking for more. Overall very happy though!

I was not contacted prior to my renewal this year.

The process was smooth.

Competitive services

Quick service and always available to answer any questions

They try to find me the best policy and coverage for the best price.

I asked for my policies to be reviewed years ago and I haven’t heard back from anyone!!!

Simple and easy.

Engagement on issues.

Insurance went up

It is very convenient to have somebody else handle all the nonsense involved with finding and choosing an insurance plan.

I never get a call back! I email, then I don’t get a call back. I call and leave a message, and I don’t get a call back. I like my agent, but I don’t ever hear from him

Thank You for everything and all your help

HomeServices Insurance got me the lowest quote for my new home. They then made the onboarding process very easy and smooth. I'm very satisfied with their services and would highly recommend them.

The rates and coverage on the new quote was 100% better. The service was very efficient.

I installed an ADT Security system in my home back in 2020. I have asked my agent and his team to update my homeowners insurance several times since then so it would be noted on my account for discount purposes. They have yet to make the update so not impressed.

Very poor customer service. Honestly rude communication and zero effort to retain me a customer after my rates skyrocketed year over year.

My rep is always very helpful and responsive. Thanks so muck Karen

quick response and assistance

You guys are apparently unable to contact my mortgage lender directly, leaving me to act as the middle man. This has caused me to have to pay out of pocket for insurance premiums.

Being able to ask questions and get a quick response.

It seemed to me that I always got the run around. Said they explored other insurance but could not find a lower rate. I found a lower rate and went with it. I never felt good about the communication, thought it was lacking.

The monthly service fee and how easy it was to sign up.

I would like to recognize and thank Stephanie Ulm for her responsiveness and excellent service.

Proactive when doing renewals to consistently find the best rates while not sacrificing coverage!

The personalization and follow-up.

My ACH payment form sent in with higher amount than was on the form I signed and I was not informed. The effective date was wrong and the payment went through to Progressive and to thsi date I am still waiting for my money to be returned to my bank.

Bruce Creller worked with me long distance. I appreciate all his efforts. Will remain to be seen how my new homeowners insurance company is to work with.

Communication with HomeServices Insurance was seamless, timely and easily facilated.

Cost, cost, cost!