Friendly and professional and patient with the many questions. A great effort was made to fit our needs and budget for our new home. We are very grateful to Lou and his team.

Way better auto rate than previous insurance. Insurance agent was very helpful.

Very helpful agent and knowledgeable

Requested help about homeowners insurance and got no response.

always helpful, responds immediately and finds the best deal!

Just so responsive when a question or need arises.

The address was wrong on my policy. Then the phone number was wrong. Then my renter was charged for my landlord policy. Very slipshod work. Details matter.

My insurance broker Tetro was very efficient and understood exactly what was looking for. He was also patient. He got in touch with me as soon as contacted Long and Foster, although it was around the Thanksgiving holiday, and recontacted several times when I did not respond, because of family visits and my own travel.

My wife and I are very thankful for the knowledge and expertise of Ron Evans. He is a wonderful agent.

I am not able to access my account and it doesn’t seem to be able to be resolved. I am getting divorced and took my exs name off. I had my new user name and password and was able to log in. A glitch then occurred and put my exs user name and password back!!! I need this resolved ASAP.

We love Gerae! She takes great care of us!

Excellent service Matt helps me through the process. Thank you

prompt and efficient service and in dealing directly with the insurer Mercury

Tracey Bertolino, our supposed representative, is highly unresponsive. We need changes to our policy ASAP, only to experience little to no response. We would like to hereby request a new Agent ASAP. Please confirm his/her name and contact information.

Thank you so much for helping me with changing over insurances during a stressful time of buying a house! This was one of the only insurances that would help cover my home at a full replacement for a roof coverage, this is hard to find in this Insurance landscape. Ashley was wonderful to work with! She eased my concerns and was easily accessible!

Friendly service. Multiple lines to search to find the right fit. Very knowledgeable agent

Jeff saved us a lot of money on our insurance and the coverage is good.

easy to work with and he gave a quote quickly

It honestly seems like you’ve done enough to keep my business. It’s going forward that I worry about with the price of everything going up.

There was excellent communications, and my issue was handled efficiently.

Timely responses to questions and request for quotes.

John Barker was amazing at finding us a new house insurance, was exceptional on communication and took the time to explain everything and walk me thru the procedures. He is a valued employee and very nice too! Treated me like a friend! Definitely a keeper!

When I was purchasing a car I had a few-day wait before I could contact my agent.

Best service ever!

Excellent customer service

Jenn was awesome!

I called to ask why my raes jumped up 97% YOY and before I was even asked my name, I was told that rates simply went up. It was as if the person I was speaking with just didn’t want to look into anything at all. They just were hoping a quick generic response would be enough to satisfy me. I went ten minutes later to a local insurance agent who then saved me just under $4000 for better coverages all around on my auto and home. Zero customer service is why I will never come back as a customer

Kind and good service

Rates alwere high through nationwide and pretty much got told everyone is going up with little help to find anything else

Very helpful and professional.

Aaron saw that I was underinsured with the last insurance company for the value of my property so that was fixed up. Also, I'm paying less, and the coverages are far superior. Further, Aaron summed up the coverage I had vs. the coverage that I ended up taking with Edina Realty insurance. No brainer. Thanks Aaron and Team!

Not good service, you canceled my policies for an invalid reason

Response was very quick

Great service and follow up.

Insurance is something we should be rewarded for when we don't use it. Rates continue to increase whether or not we use the insurance.

I expected Long & Foster to look after our interests and support us in providing the insurance coverage that bests suit our needs and our situation.

Excellent customer service, professional one on one support when contacted and quality products at an affordable price .

I've had outstanding inquiries that have gone unanswered. It feels like I have to keep following up

Good service and they saved me money.

Agent help in adding a new vehicle and removing another

They don't rush you they answer every in all questions and if you're unsure they take their time and try to explain things very very well felt very comfortable no pressure the bottom line was the price was extremely well also so I took them

Everyone that I spoke with in the agent’s office was courteous and helpful. They were a tremendous help in choosing my policy.

Nice, fast response. Great service and support. Very knowlegable.

I called trident because I was shopping for cheaper insurance. Hartford had me signed up so fast I didn’t know what happened! I had trident check out insurance for me when I bought my house. They recommended Progressive. I called trident to see if there was anything out there cheaper. Listen to this-the receiver of the call sent a message to the broker and said I needed it the next day (I requested that). And the broker called me the next day to tell me Progressive was still the best. This blew my mind that she would get it for me the next day! I was so happy to work with trident because of all of this!

Helpful and usually quick to respond.

Vernon Hawkins is THE Insurance Man!

My agent made everything very clear and understandable with good options.

Wade Norrell is very responsive and always helpful.

You found the type of insurance I wanted which was the main reason for my contacting you. The follow-up service provided by Jenn Buskirk was also very prompt and properly addressing my questions and concerns and I felt well cared for and protected. The fact that you moved your head office to Fredericksburg was a bit disappointing, but the agent in the Fairfax office (Robin) was also kind and prompt and made me feel relaxed about the distance to the head office. All in all, the serviceability of your staff is the key in forming my favorable view of your company.

Prompt response to my questions.