Our agent, Megan, was very professional and informative regarding our homeowners policy, and has always been responsive to our many questions. I highly recommend her for any insurance needs.

Poor customer service

Rates seem to be very high

Prompt and courteous service. Lance did an awesome job. Thanks so much!

The system using pictures to evaluate the property. And the fast respond of the agent

My wife and I had an excellent experience working with Milton. He was great to work with and extremely flexible throughout the entire process. He answered every question we had and was always available, often working around the clock to make sure everything stayed on track. He truly made the home buying process smooth and stress free, and we could not have asked for a better experience. Highly recommend Milton.

I have to commend one agent specifically, Stephanie Brod! If Stephanie gives me info, I feel it’s the most accurate than any other agent that I spoke to with Trident and other insurance companies over the years.
She’s professional and a perfect blend of business, friendliness and overall customer service. Also, I feel with Stephanie she will compare my premium with other insurance companies thoroughly. I try to do my best to understand how the insurance industry works and that I’m insured enough.
On the flip side, we have a pending claim (deer into car) and it seems long for the claim approval and for repairs to begin . The adjuster should be updating us via email or returned calls promptly/regularly. This is disappointing. The shop owner is doing his best to update us and waiting on rep approval.

LFI could not have been more efficient than any company I have dealt with. Thank you so very much. There was no beating around the bush and everything was explained with no questions for me to ask. And quickly.

When you give a quote I expect you to honor instead of pulling some bait and switch bull****.

The agents I dealt with were very responsive, efficient, effective in helping me plan, select, and activate insurance plans that were good for me.

Very responsive and accessible. Clearly very knowledgeable staff and very prompt service. It was a pleasure to work with you. Thank you. Deborah Wilson and William Hoadley.

Not a single call in 18 years to check on my needs or otherwise.

Everyone was friendly, the price was acceptable, and a positive recommendation from my agent Sharon was all I needed. A positive experience.

Fast, friendly service during a stressful time for me. They took care of everything! Highly recommend.

Informative, timely information regarding changing my homeowners and car insurance policies.

Quick to respond, friendly, and followed up to ensure everything was completed.

Very quick, friendly

Great price quote. Great service. Bery happy new customer.

Wade Norrell gives outstanding service!

it takes a really long time to get things done. our agents seem like very nice people, but usually business is accomplished in weeks/months not days. I usually have to follow up multiple times.

Naheed responded very quickly to our request. Thanks!

I need to pay my insurance and I am worried it is not getting paid

Not clear on who to contact for what or when to not contact HSI vs my insurance carrier.

The home insurance premium rapidly increases, which is totally unacceptable.

Very helpful and savings