I really appreciated the customer service from Courtney who kept answering my questions to the awesome team Andrew and his guys.

HomeFix is flexible on scheduling.

The crew was fast, efficient, and polite.

We have been trying for several days to reach someone within the hierarchy of HomeFix from the main office here in Richmond, and we're getting no response because we have some legitimate questions and issues that have not been closed, so we're not at all pleased, and at this point, we would not recommend HomeFix to anyone.

Workers did not cover up my window AC. So I placed a towel over it when I heard debris falling on it. I found at least 3 roof tiles that wasn't laying down flat. Brought it to their attention and it was fixed. The roof vent appears to have a dip in it. Did not see it right away before work crew left.

Not completely honest sales staff. Didn’t outright lie but misleading,

It's premature to ask

When had a problem they fixed it at my convenience

Eventually did a great job but it requirement my wife and I to stay on top of the project

It was not done as promised.

Price was a little steep but that my only thing. Everything else was amazing

the organized approach to the project was much appreciated. all
points of contact, from initial sales to order fulfillment to installation crew provided great attention and response

The installers were top shelf.

I would recommend Home Fix they were on time and did a great job

Professional and courteous.

The quality of the work and project was great, but the price was high.

The people that came out to measure and install were great. However I have a problem with the sales team. I was never able to get an itemized receipt for a one window quote. I attempted quite a few times from Mr Boucher.

The installation was not to my satisfaction. I have to push the door a little slightly to lock it and I have to pull the doorknob in from the outside to unlock it for entry .

quick

They were on time
They were completed the work in the time frame given to me.
They explained the features of the door.
They cleaned up afterwards.

We had the front and back doors and two windows installed. The service is absolutely wonderful.

The guys are timely, experienced and professional.

The crew was very professional came and got the job done and everything looks great. My windows have never looked good. Explained all the windows how they operate even told me it’s a ride off.

The entire experience in shopping for windows with Homefix was truly a good one. From the professionalism of the sales representatives presentation, clarification on the process and products, to the financing options and the competitive pricing, the flexibility of the schedulers working with our schedules, and the actual installation, it was truly a good experience.

It was a great job, they were friendly and careful around the house with the doors. I am very pleased.

They were a little pricey.

All the money I'm paying for the door. The lock was supposed to be none pick But have been picked.

I would be likely to recommend HomeFix Remodeling. They offered quality products along with quality installation with a knowledgeable and professional team. Excellent customer service as well’

There was some confusion about what was expected to be done. Rushing to complete the job cause mistakes and errors.

HomeFix Custom Remodeling Richmond did a good job on the roof. I cannot take that from them. They left items here that I have no use for, which is ridiculous. I understand the siding they left, but why did they leave the tacks that they use with a certain machine? I am being charged for them, and I do not think it is necessary.

Quality product (windows) installed. Nice features on the windows.

I like that they showed up at 6:45 am when it was way below freezing, and worked hard, stayed on task, and stayed until it was too dark to be safe !

I was pleased with the work, just upset because no one spoke English and there was no foreman, so it was hard to communicate.

The guy was polite responding with do you have anything questions quick on the feet

We already HAVE recommended your company to neighbors! Your company is easy to recommend because of the outstanding service rendered!

Try nice, respectful salesman and installer came to the house at different times. The installer came when promised and did a fabulous job. The new gutters look wonderful

Took longer than 4 hours. Lattice under porch broken, glass and dirt in driveway

I wish we had known about them sooner. We have put off getting gutters because we didn’t know who we could trust. They are awesome and would highly recommend them.

Great company salesman were great no complaints about workers or job done and my house is much warmer!

I would not give them any opportunity to do a job for other houses. They only put three to four screws, and they didn't put the panel correctly.

Will be telling my family and friends on what a great job you all did.

They were here before scheduled time of arrival

The over all experience was thourough and efficient….

Arrived on time, did work as planned, cleaned up afterwards. We are very pleased.

My husband and I were very pleased with the way it was all cleaned up, and they answered our questions when we asked.

This was a very easy and pleasant experience for me. These guys did a great job, very clean and well done. Extremely professional. I’m very excited

They were very professional.

The installation work went very well, and Andrew - the crew leader - was very professional and knowledgeable. My issue was with the exorbitant price we were charged for a fairly small amount of labor and material to replace an outside sill on 2 windows. A woodpecker drilled a hole into the corner so the wood underneath was degraded - no other problem with the windows. The installation department's pricing guidelines for any additional work were the big problem. I saw exactly the small piece of wood cut to replace the old, and saw the labor involved. After spending over $20,000.00, it seemed shabby to charge $530.00 extra for that small about of work and material. This was after one of the installation crew set something heavy right on top of a planted Chrysanthemum, breaking two-thirds of the branches off, and Kristen in the office would not even consider paying for it! Another example that the crew leader advised me of was that if ANY of the brackets inside the window frames needed to be removed by the installation crew it would cost $25 PER WINDOW!!!! Crazy. My husband had previously done all of them and each one took about 1 minute to remove, so $25 seems pretty steep. It is difficult to contemplate recommending HomeFix to anyone after the horrible experience with Kristen, the office staff member with whom I dealt, AND the Sales Manager Michael Boucher, whom I contacted and sent photos to and never heard from him again, about the broken planting OR the high-priced fix of 2 sills. That lack of customer service is disgraceful, and definitely soured my experience with HomeFix.

They provided excellent customer service from beginning to end.

High pressure sales, misrepresentation of company structure, process, and company vales to get said sales.