The sales representative should have names and telephone numbers of key personnel working for the company in the event of any problems.
I would not recommend HomeFix Custom Remodeling due to their lackluster customer service.
I'm very pleased with their work. They did a very good job.
My only complaint is no one in the crew could speak English. Communication sucked. The salesman told me the flashing would be replaced but it was not.
The team came in and replaced our old windows with the new ones and they look so pretty. Now we feel more safe and better prepared for storms in our area.
The team is very professional and did a fabulous job with the installation and cleanup. Great job!
we found the prices to be higher than competitors and in excess of our insurance estimate.
Very prompt, professional, and leam
The project was done in a timely manner.
You can take all my comments and insert them in this category. Of course I would and did recommend you to a friend. About the comments of the window that was the wrong size, I knew eventually they would get it right.
They stayed optimistic and never got discouraged.
The windows are amazing, do what they said they would do, and are definitely saving me on my monthly bill.
If need be I definitely will in the future34
The job was done quickly and they responded quickly to a problem
From the salesman (C Kennedy) to the three installers and the on site inspector,
as well as the company calling to see if I
was satisfied - what an experience!
I recommend it to anyone. My family and I are so greatful . Thanks, I’ll recommend
HCR. to everyone I know.
There were a few promises that were not kept.
Easy process don’t by very nice and professional people.
What was the most important factor for me was the timing, shortly after the presentation and the measurements in late July. I was surprised they came in August for the window installation. That was perfect timing because we had all these storms come through, and I feel 100% safe with the windows that were installed!
I think I would look at other options before committing to this company being the number one choice.
The workmanship that was done was excellent, so I would recommend HomeFix Custom Remodeling Norfolk!
The installation was done quickly and professionally by a very good crew. I am very satisfied with the whole job.
They did good work!
HCR went above and beyond (from a salesperson coming off of paternity leave to take care of us when the original salesperson had car trouble, to ensuring that everything was safe when water and termite damage was found) and we very much appreciated it, especially having been burned by home repair companies in the past. Will recommend HCR to all of our friends!
They did perfect work.
We got new exterior doors, new windows, new roof, and solar shingles done through this company.(all ar the same time, not seperate projects) At the beginning everything was great but then after we finally signed everything, some minor things started happening. These by themselves wouldnt normally be a big deal but because we had lots of little things, it got frustrating really fast.
First off because it was me and my husband on paperwork, he always gets set as the 'primary' person which was frustrating because everytime one of the departments called for a question/scheduling/re scheduling they would call him despite him and me telling them multiple times to call me not him.
Because we added on our exterior doors over the phone after ordering windows and roof (which was probably a mistake to begin with, should have got them to come back to the house), 2 of our doors were ordered the wrong direction. Fortunatley one of the wrong doors was actually correct but incorrect on paperwork, and the other was correct on paperwork but ordered in correctly. They tried to call my husband and they were trying to figure out if they needed to order both doors or one but of course that wasnt correct, so then i tried calling to get things sorted and radio silence. Eventually i got through and got it sorted out.
When we got to the roof, it had to be rescheduled 2x. First because they were still working on another customers roof and then 2nd because of rain (which i totally get), but we had scheduled the roof and then the electrical for solar near each other, but when the roof got pushed back the 2nd time the electrical part got pushed back a month past the roof install. Which was of course frustrating, but then on the friday before electrical was supposed to come we get a message saying electrical cant/wont come on monday because they arent in town. And the soonest they could come is another month later.
I had a few after the fact questions for the person who sold us the projects and i found out by way of emailing them that they are no longer part of the company, which fine i get, but it would have been nice to be given another point of contact since our current one no longer was there. So then i had to call the generic number who can only semd a message to the person who we are trying to contact/ a manager/ the specific project department i.e. windows or doors etc.. was trying to get a hold of a supervisor because my email person was no longer working there and the phone number is just to a veneric person so they couldnt answer my questions. It took calling once a week, sometimes twice for a month and practically yelling at them to finally get a hold of someone, and yes i mentioned it was a time sensitive question as my first monthly payment was due to go through the following month.
Overall the products are great and when they need something from you they are calling/emaing/texting but the minute you need something from them they take their sweet time on getting back to you.
The guys did a phenomenal job!! We were very happy with the work and professionalism.
HomeFix Custom Remodeling has great customer service! The installers took their time and were very professional!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Homefix Custom Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys