HomeFix Custom Remodeling Richmond did a good job on the roof. I cannot take that from them. They left items here that I have no use for, which is ridiculous. I understand the siding they left, but why did they leave the tacks that they use with a certain machine? I am being charged for them, and I do not think it is necessary.

Quality product (windows) installed. Nice features on the windows.

I like that they showed up at 6:45 am when it was way below freezing, and worked hard, stayed on task, and stayed until it was too dark to be safe !

I was pleased with the work, just upset because no one spoke English and there was no foreman, so it was hard to communicate.

The guy was polite responding with do you have anything questions quick on the feet

We already HAVE recommended your company to neighbors! Your company is easy to recommend because of the outstanding service rendered!

Try nice, respectful salesman and installer came to the house at different times. The installer came when promised and did a fabulous job. The new gutters look wonderful

Took longer than 4 hours. Lattice under porch broken, glass and dirt in driveway

I wish we had known about them sooner. We have put off getting gutters because we didn’t know who we could trust. They are awesome and would highly recommend them.

Great company salesman were great no complaints about workers or job done and my house is much warmer!

I would not give them any opportunity to do a job for other houses. They only put three to four screws, and they didn't put the panel correctly.

Will be telling my family and friends on what a great job you all did.

They were here before scheduled time of arrival

The over all experience was thourough and efficient….

Arrived on time, did work as planned, cleaned up afterwards. We are very pleased.

My husband and I were very pleased with the way it was all cleaned up, and they answered our questions when we asked.

This was a very easy and pleasant experience for me. These guys did a great job, very clean and well done. Extremely professional. I’m very excited

They were very professional.

The installation work went very well, and Andrew - the crew leader - was very professional and knowledgeable. My issue was with the exorbitant price we were charged for a fairly small amount of labor and material to replace an outside sill on 2 windows. A woodpecker drilled a hole into the corner so the wood underneath was degraded - no other problem with the windows. The installation department's pricing guidelines for any additional work were the big problem. I saw exactly the small piece of wood cut to replace the old, and saw the labor involved. After spending over $20,000.00, it seemed shabby to charge $530.00 extra for that small about of work and material. This was after one of the installation crew set something heavy right on top of a planted Chrysanthemum, breaking two-thirds of the branches off, and Kristen in the office would not even consider paying for it! Another example that the crew leader advised me of was that if ANY of the brackets inside the window frames needed to be removed by the installation crew it would cost $25 PER WINDOW!!!! Crazy. My husband had previously done all of them and each one took about 1 minute to remove, so $25 seems pretty steep. It is difficult to contemplate recommending HomeFix to anyone after the horrible experience with Kristen, the office staff member with whom I dealt, AND the Sales Manager Michael Boucher, whom I contacted and sent photos to and never heard from him again, about the broken planting OR the high-priced fix of 2 sills. That lack of customer service is disgraceful, and definitely soured my experience with HomeFix.

They provided excellent customer service from beginning to end.

High pressure sales, misrepresentation of company structure, process, and company vales to get said sales.

The team was professional, outstanding, and answered my questions. This is the most professional contractors/team I have ever had doing work on my house. The Siding looks great!

On time, no problems.

I had good service. They were very nice and eveything was on time.

my order was messed up and it took 3 weeks to get anyone to respond to my issue and get a resolution