Great job. Well done all around!
Recognized Excellence - All of the guys were efficient, knew their job well and very friendly
Areas Of Satisfaction - All aspects
Additional Comments - Great experience. I have already had questions about your company from neighbors
Areas Of Satisfaction - They met or exceeded my expectations with the installation.
Recognized Excellence - The project leader and crew were outstanding. Very friendly and answered our questions including From our 5 year Old grandson. The sheet metal trim work was done meticulously.
Areas Of Satisfaction - The windows themselves have reduced our heating/cooling costs and provide much improved sound dampening. This was a major step in improving our home’s energy efficiency.
Next Project - Although we are done for this house, the package of services from HFCR and Solar Energy World is exactly what is needed to help combat climate change at the homeowner level. By doing most of these things, we have reduced our electricity bill by about two-thirds.
This is the third project with HCR and I came back because of past experiences. Unfortunately it was like a different company showed up this go around. I would be hesitant to refer.
The salesperson said my original door was straight, when it was not. When they came to replace my door they told me they could not do what the salesperson promised.
They did the job in a timely manner and the people that worked handled themselves in a professional manner. They kept the area clean.
The workers were wonderful. They were respectful. They were fine. It was the scheduling, and the communication that was very lacking.
Areas Of Satisfaction - The job was completed and is working well!
On time, hard working teams that completed the whole change in one day.
Communication - Well described and patient with questions, impressed with discussion and questions in an impressed way.
Quality Of Workmanship - The roofs look really nice, and have easily handled the downpour of rain we get here in Richmond.
Schedule - Thoroughly impressed with materials and crew showing up as stated.These folks know their job and do it with good cheer and politeness.
I paid a lot for the door I got. It was around $4,000. I was told that it was a very strong door and that HomeFix Custom Remodeling would change the locks to match where we come into the house. The locks do not match coming into the house. They have not come out to fix them. I could have gone to Lowe's I feel and paid $300 instead.
I was impressed with the quality of their training and reputation. I was pleased with their overall desire to excel at what they are doing.
Areas Of Satisfaction - They certainly met or exceeded my expectations with the workmanship. They left everything neat and clean. They had their own tarps and took all the trash with them. I was really impressed by talking about this project, as they do this roof ventilation. It sticks above the roofline and supposedly the heat doesn't build up in the attic. Anything that helps the heat on the third floor is an unusual selling feature. On the roofline, if you look at the house from the street, there is a ridge and they put this special thing to allow the air to circulate more.
We had a really good experience through the sale process, but once the installation started it went off the rails. It looked like there were some disagreements between the installers and the project manager.
I met a rep a health fair and set up home meeting . My home is an old bungalow and these windows needed replacing; not something I could put off any longer.
Homefix is a wonderful company. They did a fantastic job of making and installing our windows.
Everything was great!
I am really impressed by their work. I definitely want them to come back.
The installed shower met all our expectations. All the HCR personnel and installation team were excellent in service and courtesy.
They did a great job of redoing my garage.
Recognized Excellence - Chris and Greg both did a fantastic job of managing their respective parts of the project.
Areas Of Satisfaction - The work crew was professional and they did a great job of doing the work on the roof. They were attentive to detail and worked great together as a team.
Additional Comments - I would hire them again to do similar work.
The whole process from beginning to end was great. Everyone we dealt with was wonderful.
Recognized Excellence - I don't remember names. The entire company has been great. The installation crew did an amazing job. They were very efficient. They installed 28 windows in one day.
Areas Of Satisfaction - I was satisfied beginning to end. Their customer service was great. The salesman was a good guy. Everyone from beginning to end did a fine job.
I would absolutely recommend HomeFix Custom Remodeling Richmond to my friends and family. I value quality, professionalism, and integrity in a company, and HomeFix was able to meet and exceed all of my expectations.
Communication - Communication is such an important part of any project, especially replacing a roof which is a huge investment. My phone calls, emails, and text messages were always answered timely (if not immediately), even during the late evening hours.
Professional & Organized - This is 100% why I chose HomeFix for this project. From start to finish the project was organized, and I was guided through the process step by step. Everyone on the team valued customer service and demonstrated a high level of professionalism. They gained my trust almost immediately and followed through on all promises.
Schedule - I was actually able to get my roof completed weeks ahead of schedule due to a last-minute cancellation. It all worked out perfectly!
Recognized Excellence - Scott Tedford spent hours of his time (late into a Saturday evening) educating me on the company and the products they use. I felt like an expert by the time he finished. Scott was very thorough and helped me (did not pressure me) into making an informed decision. He also placed me in great hands with his manager, Lori Hester, who worked with me to get ARB approval from my HOA, and she was always available for questions and concerns. Many thanks to Scott and Lori for a great experience.
Professional in every way.
Quality Of Workmanship - Was amazed that it was all accomplished in on days time.
Recognized Excellence - The roof installers did a good job especially with the cleanup, they cleaned up better than I would.
Areas Of Satisfaction - The roofers did a great job.
They were fast. The job was estimated to take 2 days, but they finished it in a very long one day.
The quality is great and everyone is friendly, polite and professional. We are well pleased all the way around.
Recognized Excellence - I would like to recognize Ben Swartz and Christine kelly for their exceptional service.
Areas Of Satisfaction - The time frame in which they got the job done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling Richmond as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys