They provided the work on the day I asked for, they came to the house and began the work and they were finished on time. Great company to deal with.
Everyone I have talked with through the process has been friendly and professional. Love my new windows!
I can honestly say I am not sure. For the money, I expected service to be above and beyond, and it really was not. See additional comments.
The people that came out were very nice. The sales representative and the workers were very nice. I am very happy with them.
The HCR quality is unmatched. Their workers are knowledgeable, polite, and professional. They checked in with me to make sure that I was informed of the status of the work, and answered my questions with ease.
I think they were very professional and did an excellent job.
I would like to recognize Chico, the installer for his exceptional service. He was very good.
They did exactly what they said they were going to do and how they were going to do it.
HomeFix Custom Remodeling Raleigh met or exceeded my expectations in regards to the quality of work. It was a lot better than I thought it was going to be and the material was excellent.
Everyone in this home process was very professional.
Prompt, professional service that was very hard working and very respectful to our property. I have yet to find a single nail or piece of trash, and I have been in the flower beds around the house for two days. I've had several neighbors stop and ask who did the work, I pointed to the sign in my yard and told them about my satisfaction. They about fainted when I told they about the 50 transferable warranty! One just had a new roof put on two months ago by another company and got a 5 year warranty. He was a little miffed about his decision.
As I stated previously, I still have not found any trash or nails. And they removed two layers of shingles!!!
Very impressed with the under layers of the roof, much better then the old felt.
I watched as they worked, just the way I am. Not one time did I see anyone do anything that wasn't perfect. New roof looks magnificent.
More expensive than most, but with the 50 warranty, the quality of material used and the professional installation, this is indeed one of those "you get what you paid for" moments!
Kevin Joyce. Great guy, very honest, informative, personable and direct. We could see he was very proud of his product, he believed in his product and he convinced us that we should also believe in your product and we do! Very pleased with our decision!
None. They actually exceeded in all areas! We were very impressed with the entire process.
From selling, to financing, to communication with both Kevin and Sara, to delivery, to installation. Top notch all the way around!
Pretty much covered everything, you guys are the real deal in the roofing area and I suspect in all other areas too! It was a pleasure to do business with you!!
I can not remember their names, but the two people who met with us were nice, cordial, and answered all of our questions. Also, the gentleman who worked on the gutters was nice and cordial as well.
HomeFix Custom Remodeling Raleigh met my expectations.
We had a nice downpour right after the gutters were installed; everything worked well. It was a good experience; we are glad we got it.
The person who came out initially and the job that was done. Our roof is beautiful. We are really impressed with the work, clean up and quality of the shingles. They also repaired boards under the roof without charging us. The fifty year warranty was a big selling point for us as well.
Overall it was a great experience.
The installer was nice and did a great job.
They did what they said they would do when they said they would do it. Overall, they met all of my expectations.
yes, but i think it would be better,if the people working did not have to come from another state.they worked two days.We need some from n.c.
I was most satisfied with the quality of the window.
They did a good job.
The team lead and individual team members spoke to us about what they were going to do (and when) and checked with us for any questions. There was one necessary minor variation to the original plan which they cleared with us up front.
Everything was as stipulated in the original sales presentation.
The crew was never rushed and took the time to do things correctly
The roofing material was delivered before the crew was finished scraping the old roof. Even though a second day was allocated to the job, the crew was able to push through and finish in one day, without being hurried.
This crew took a more than usually difficult job and made it look easy. We were pleased.
Great product and good folks to work with.
Chesley Kennedy was great. His low key, respectful yet friendly sales approach was the perfect introduction to HCR. He answered all my questions and was thorough in presenting the value and quality of the products. He explained the process, introduced me to the necessary people, and gave me a list of ways to get in touch when/if I needed to. I've been thrilled with the process beginning to end.
Very polite. Very clean. After roof was installed, workers cleaned yard of all trash. It's been 3 weeks and haven't found one nail.
Excellent service and a competitive price
I am a very satisfied customer. All of my project goals were achieved with the help of HomeFix Custom Remodeling Raleigh.
I was very happy with the product and the people. They did a good job of installing our new windows and of cleaning up when they were done.
They did a very good job.
Dawn did a great job closing the sale
Scheduling- they scheduled my job much more quickly than initially expected
The work has not been completed.
No failure of expectations
I'd like to recognize the sales rep lady, Tawny, as well as Maxwell (or Matthew?) who was really good. He was really nice--the man who was going door to door.
I'm satisfied with the service.
They did an excellent job, very professional.
Love the windows
Quality products, great installation.
The installation crew did a great job; in a number of ways, they went above and beyond what I was expecting. I would like to recognize them for exceptional service.
They exceeded with installation, speed, and attention to detail for installation.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling Raleigh as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys