The product was overpriced. Follow up on plumbing caused by installation was very slow.
HomeFix Custom Remodeling was excellent. They were prompt and they cleaned up well.
Everyone I dealt with, from sales to finance to installation were knowledgeable, respectful and reliable. I would definitely use again!
It took way too long for the windows to arrive (it was more than 6 months!). The initial delivery was wrong and took another 4 months to get right. They didn't have the right material for the clapping and that took forever to arrive. The sales manager, Graham North, was very helpful and worked with me, but his initial salesperson (Mark) put in the wrong order and then the measuring measured the size of the door incorrectly.
Cannot recommend and feel good about it. To many issues, to many times to come out to correct. Once you sign the papers, they won't return text or call about any issues that you still have. Really disappointed on the finance part. But mostly disappointed on how they kick you too the curb on any remaining issues now that the papers are signed.
Follow up and response to issues is key. Sales persons will be sales persons and will relay the best of intentions for installation and support however after that it is all down hill. Still waiting for satisfactory completion but billing is about to start. Can't recommend on a company that I would probably not use again. For the price per window, $1,300 vs the original quoted price of 2,000 per window, I expected a better looki g end result on caulking, wrapping, and functionality. Windows are still a major improvement over the initial windows however it seem like a $400 per window job. Installer did say the window quality is top of the line but I guess time will tell on that.
So far our experience has been good, the quality of the windows appear to be consistent with the information shared at the sales meeting; I do recall that it was stated that all installers were trained by the manufacturer but the group of guys that installed our windows seemed very young ( the team lead was older) so I guess I was expecting something a bit different.
The represented professionalism.
HCR put on a new roof, trim around the eaves and new windows throughout.
The team that helped us was great. Suki came to our home on the day of installation to check on us and made sure everything was okay. The installation team was nice and courteous. They were able to replace all our windows in a day.
Quality products and great service.
The job took too long, was overpriced and they left our bathroom in shambles. We now need to re-paint the whole bathroom.
Yes the installers were professional and efficient
They ways kept me informed as to where we were in the process of the remodeling.
I would have liked to have been able to choose a different supervisor.
The HomeFix Custom Remodeling team was amazing. They were very polite and answered all my questions and concerns. The head guy answered everything very fast.
HomeFix Custom Remodeling Raleigh took a long time to get the product installed properly. They had to come back multiple times to fix it to where we were happy with it. However, the company was diligent in making sure they got it right.
I thought the warranty required them to call me back at some point and respond to my inquires and complaint. However, Yea, they don't do that. Most of the people I dealt with were men at the company who would come around to get the checks and stuff. They treat me like I don't know what I'm talking about.
Quality of work was great but the original estimate was inaccurate and price was raised after the work started.
HomeFix kept good communication going throughout the entire process. The crews hired to do work on my house were professional and did an excellent job. I am very satisfied.
Overall experience was ok. Somethings didn't meet my expectation and the overall look of home the great. Looks like a new house. There are some things that I would of done differently if I could but what's done is done. I will keep my personal feelings of this review. I wouldn't recommend unless you have the means to pay the total in full and/or are prepared to have a major project done. I don't think I was really ready for such a big project but it done. And like I said the house looks great.
they were very courteous and respectful.
They have excellent customer service. They did the job in a timely manner. They give you an affordable price for your needs. I recommended them to a family member.
We had a good experience with our roofing job. We felt we were given all of the information about the roof in advance and were prepared and informed about the materials and job to be done before the day of. The roof and damage to the wood was fixed in a timely manner and seemed to be done well.
They were too expensive.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling Raleigh as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys