Recognized Excellence - The project manager was very good!
Areas For Improvement - They did not fall short in any area.
Recognized Excellence - I'd like to recognize the installers, they were excellent.
Areas Of Satisfaction - They exceeded my expectations with how quickly they worked, it was a lot faster than anticipated. They were also very courteous and professional.
Additional Comments - We are very pleased with the whole experience! It has reduced the road noise and we have noticed a difference in the AC.
They did the job quickly, were professional while doing it, and it looks very nice.
Recognized Excellence - I'd like to recognize the young man in finance that helped me and the young lady that came out as the representative to discuss the project. Both were professional, nice, and I enjoyed learning from them what I need for my home.
Areas Of Satisfaction - They exceeded my expectations in all areas! They were punctual and cleaned up well.
They were prompt, did excellent work, and cleaned up completely before they left. It was a very good experience!
Clean - The area was spotless when they were done with the project.
Schedule - They were very timely on the entire project.
Value - I know it cost a lot but I am very happy with the new door.
Recognized Excellence - The salesperson was very helpful, she answered all of our questions and it was very atypical to what I was expecting. I expected a hard sale but instead, it was a pleasant experience.
Areas Of Satisfaction - The process was excellent. The installation was timely and they cleaned up perfectly. The only difference from when they got there to when they left was the beautiful new door.
Additional Comments - I would highly recommend them to anyone needing work done on their home! It was a very pleasant experience.
Areas Of Satisfaction - They were easy to work with.
The gentleman that came out to measure my windows were accurate and they put my windows in two weeks after receiving them. They did a wonderful job and they took care of my lower level and upper lever next. The three installers cleaned up after themselves and I was thankful and appreciated them very much.
Recognized Excellence - James and crew with him who installed m windows. They were efficient, did a great job and provided a friendly safe atmosphere. They were respectful and courteous I welcome them to do more work for us in a time if need.
Areas For Improvement - Not sure and I did not recognize anything that need improvement in their work relationship or character.
Areas Of Satisfaction - The way the performed the work as a team; they did not mess around they got the job done
Additional Comments - The new windows are great, we just love them, noe on the road to start and complete the monthly payment cycle
Recognized Excellence - Jessica Lemmons did an exceptional job going over everything with us
Areas Of Satisfaction - They were very professional
The windows look Great and were installed quickly and professionally. The sales representative did an excellent job explaining everything to us and answering all our questions.
Clean - Did very good job cleaning up everything before leaving. I didn't even have to clean the "new" windows, the installers made sure the windows were clean before they left.
Value - The new windows look great on the house and I am sure that we will be able to tell a difference in our power bill because I have adjusted the thermostat two degrees and the house still feels just as cool. The windows in the sunroom have condensation on them every morning and this is the first time it has occurred.
Recognized Excellence - I would like to recognize Dawn. They came out on a really hot day to give the presentation.
They were professional, timely, and did a good job. There was one missing part on my screen door but that was not their fault. I am satisfied with all of the work that they did.
Areas Of Satisfaction - The speed in doing the work and the quality at that speed exceeded my expectations. The moment the installers got here they quickly set up quickly removed the shingles on my roof. They did the whole job and replaced the roof all in a day. I did not believe them when they said they were going to do it until I saw it. They did the work with high quality.
They provided the work on the day I asked for, they came to the house and began the work and they were finished on time. Great company to deal with.
Everyone I have talked with through the process has been friendly and professional. Love my new windows!
I can honestly say I am not sure. For the money, I expected service to be above and beyond, and it really was not. See additional comments.
The people that came out were very nice. The sales representative and the workers were very nice. I am very happy with them.
The HCR quality is unmatched. Their workers are knowledgeable, polite, and professional. They checked in with me to make sure that I was informed of the status of the work, and answered my questions with ease.
I think they were very professional and did an excellent job.
Recognized Excellence - I would like to recognize Chico, the installer for his exceptional service. He was very good.
Areas For Improvement - They did exactly what they said they were going to do and how they were going to do it.
Areas Of Satisfaction - HomeFix Custom Remodeling Raleigh met or exceeded my expectations in regards to the quality of work. It was a lot better than I thought it was going to be and the material was excellent.
Additional Comments - Everyone in this home process was very professional.
Prompt, professional service that was very hard working and very respectful to our property. I have yet to find a single nail or piece of trash, and I have been in the flower beds around the house for two days. I've had several neighbors stop and ask who did the work, I pointed to the sign in my yard and told them about my satisfaction. They about fainted when I told they about the 50 transferable warranty! One just had a new roof put on two months ago by another company and got a 5 year warranty. He was a little miffed about his decision.
Clean - As I stated previously, I still have not found any trash or nails. And they removed two layers of shingles!!!
Quality Of Materials - Very impressed with the under layers of the roof, much better then the old felt.
Quality Of Workmanship - I watched as they worked, just the way I am. Not one time did I see anyone do anything that wasn't perfect. New roof looks magnificent.
Value - More expensive than most, but with the 50 warranty, the quality of material used and the professional installation, this is indeed one of those "you get what you paid for" moments!
Recognized Excellence - Kevin Joyce. Great guy, very honest, informative, personable and direct. We could see he was very proud of his product, he believed in his product and he convinced us that we should also believe in your product and we do! Very pleased with our decision!
Areas For Improvement - None. They actually exceeded in all areas! We were very impressed with the entire process.
Areas Of Satisfaction - From selling, to financing, to communication with both Kevin and Sara, to delivery, to installation. Top notch all the way around!
Additional Comments - Pretty much covered everything, you guys are the real deal in the roofing area and I suspect in all other areas too! It was a pleasure to do business with you!!
Recognized Excellence - I can not remember their names, but the two people who met with us were nice, cordial, and answered all of our questions. Also, the gentleman who worked on the gutters was nice and cordial as well.
Areas Of Satisfaction - HomeFix Custom Remodeling Raleigh met my expectations.
Additional Comments - We had a nice downpour right after the gutters were installed; everything worked well. It was a good experience; we are glad we got it.
Areas Of Satisfaction - The person who came out initially and the job that was done. Our roof is beautiful. We are really impressed with the work, clean up and quality of the shingles. They also repaired boards under the roof without charging us. The fifty year warranty was a big selling point for us as well.
Additional Comments - Overall it was a great experience.
Recognized Excellence - The installer was nice and did a great job.
Areas Of Satisfaction - They did what they said they would do when they said they would do it. Overall, they met all of my expectations.
yes, but i think it would be better,if the people working did not have to come from another state.they worked two days.We need some from n.c.
Areas Of Satisfaction - I was most satisfied with the quality of the window.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling Raleigh as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys