The project was done in a timely manner.
You can take all my comments and insert them in this category. Of course I would and did recommend you to a friend. About the comments of the window that was the wrong size, I knew eventually they would get it right.
They stayed optimistic and never got discouraged.
The job was done quickly and they responded quickly to a problem
What was the most important factor for me was the timing, shortly after the presentation and the measurements in late July. I was surprised they came in August for the window installation. That was perfect timing because we had all these storms come through, and I feel 100% safe with the windows that were installed!
HCR went above and beyond (from a salesperson coming off of paternity leave to take care of us when the original salesperson had car trouble, to ensuring that everything was safe when water and termite damage was found) and we very much appreciated it, especially having been burned by home repair companies in the past. Will recommend HCR to all of our friends!
The guys did a phenomenal job!! We were very happy with the work and professionalism.
HomeFix Custom Remodeling has great customer service! The installers took their time and were very professional!
The work they did was fantastic. They ran into several issues with my home and did a quality job correcting them. The sales rep (Has) was exceptional. We’ve referred 2 neighbors to him.
The company is wonderful, and does good work.
I will highly recommend your company for any of your services. I am so pleased with everything. Everything is so beautiful. Thanks
We are completely satisfied with all aspects of our Homefix project. I would highly recommend this company.
professional ,clean, respectful.
The work was very neat and clean.
I am not likely to recommend this company, the knowledge and experience was extremely sub par. Allot of training will be needed. I offered my experience to those involved.
The job to be completed was very quick and of high quality. I have not had an issue since the installation, and I am very happy.
The work was done professionally and in a timely manner. Any concerns were followed up immediately. They gave me a variety of choices to chose from.
My reason for 4stars instead of 5 is because I think price wise I could of negotiated a little more for an even better price, but still happy with my new windows.
They came on time, cleaned up really well, and pleased us with the work.
HomeFix Custom Remodeling is highly professional and courteous; they were always concerned about my questions and knew what to do and when to do it. They went above and beyond. I am highly impressed and thrilled.
They were very professional and we're sure to cover my carpet and protect my home while they were installing my new windows. The booking agent was very innatentive to me needing to push the scheduling out. I said on multiple occasions I would call when ready as the windows were manufactured WAY sooner than the sales pitch made it seem.
I'm really pleased with the service. I get a lot of compliments on my house.
We were satisfied with all aspects of the project and those involved.
no, would not recomend. see comments below.jk
I am pleased with the work done by the HomeFix Custom Remodeling DMV of installing my new windows. The crew was a team of gentlemen who diligently completed their work while being courteous to me and my family.
Jim Hester provided first-rate assistance.
The work is excellent and the crew from both jobs were very polite, knowledgeable and very hard working. Fantastic work
I had 3 jobs done. Roof/Gutters/Sliding doors
After being delayed by 4 months for our windows, they came to install them and they were 2 inches too tall. I had to wait several more months for my windows.
Timely and professional
Communication throughout the entire process was highly important to me. Every step of the way I was kept informed of what would happen next and when. The follow through with the work crews was excellent. Shout out to Nuri!
They have outstanding workmanship and customer service.
Home Fix Custome Remodeling installed all of the windows in our home with great care. They were professional and if there was anything done incorrectly, they immediately came back to take care of it.
They do excellent work and are very easy to work with.
We were very happy with the sales representative, Adiba Hafiz. However, we were disapointed with the installation crew.
Great team work by the crew
Very good installation team, quick, professional, and kept job site clean. Finance team worked well with us to accomplish the goals we had in mind.
I have had 2 projects completed. I am very happy with both.
HomeFix Custom Remodeling is a quality company, and they have done a great job at my home.
I have a very good experience with HCR in terms of quality of the product, customer service, strength of warranty and reliability. This is my third project: HCR replaced windows on the first level of my house in 2016; in the basement in 2018 and on the second level of the house this year 2023. I also contacted HCR in the past when the color of the glass on some windows changed due to de-hermitization allowing moisture contact with UV covering of the glass, and respective sashes were replaced without problem. HCR offers its customers "to be in good caring hands".
They did a good job, and they adhered to the schedule that was promised.
The work was well done and for the price quoted. The scheduling department was very difficult to reach, so it was hard to get in touch with them. Then, when we needed them to come back to take care of something minor, the customer service was great but the workers showed up late with no call. So, my experience was a very mixed bag.
Great communication, great work and no haste on pricing
Rep didn’t show up
I feel that the pricing was a little bit high.
Everyone was knowledgeable and kind on working with me
We like the products & service
I like the company.
Timely response and completion
All the representatives were very professional, respected my home and left everything clean.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling DMV as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys