We have been working with Closet America since November and we still don’t have everything intact.
Lower price
My initial
Consult and finish product was good,
I just felt that waiting 2+ month for a install was excessive.
Great service and beautiful results
The communication is very poor. I have a hard time to get any response. I already left 3 voicemails in the past two weeks to get an issue solved, which was promised to me to be addressed two weeks ago. I am still waiting for a response.
I can not get assistance in getting drawer fixed
It was installed improperly
I like how thorough they were in the explanations.
Install plans were not well coordinated between Cameron the salesman and Josh the installer. The right paint chips were not communicated so the original install dates had to be delayed. It worked out ok ✅
I've always wanted a custom closet and Closet America understood my vision and installed my dream closet. It's beautiful craftsmanship, sturdy, and worth the cost. I just increased the value of my home.
Waiting to get anew counter top. The first one had a flaw. Haven’t heard if I need to have everything removed before they come. One cupboard doesn’t work for me and don’t know if it will be replaced or not. Haven’t heard anything about it yet.
Good product, but lacking in communication and follow up.
The installer did a great job. He stuck with it all day until it was completed.
The installation team was very professional, on time, answered all of my questions, explained the process, and finished in a timely manner.
The sale price was reasonable, good quality materials & the sales rep, tearout & install team was amazing.
The designer was very nice and informative knew my needs installer also very nice
Absolutely beautiful finished
Installation was lacking. See comments below. Hook boards were unfinished and some drawers hung unevenly.
Quick and easy, from depo to Installation.
Our family has viewed the before & after installation and they are all impressed with the patio coating result!
Not overly pushy. Good quality.
Initial installation was botched - blisters and areas with little or no top coat. Sandpaper rough surface many areas. Service manager ignored my many requests for remediation. Service group finally called after two weeks; scheduled a repair date then changed it AFTER I spent $700.00 to empty the garage! Sales would not give me a name or phone number of a person in charge. All in all, Reunity made a simple job into a horrendous chore. I have already advised three neighbors to avoid using Reunity for any home projects.
Better information about the process,
The installers were sloppy, messy, left drill bits in my driveway that could have caused tire damage and they did an incomplete job.
The technicians were very professional. Mike and his crew were knowledgeable about what they were doing and finishes the work in a timely manner.
Quality customer service from consultation to installation.