I'm not happy with Home Genius' salesman, Joey Bevaoqua's, follow-up after he inked the sale.He promised me that he would provide me with the pictures of my roof and attic interior that he took that showed problem areas my roof had. He made that promise to seal the deal. Since then, I have made several calls & sent emails to Joey to fulfill his promise. He has not returned my calls or emails or sent the pictures I requested.The person who showed up to do the follow-up inspection did so without his camera, so I don't know what he could have possibly been inspecting? I had to show him my gutter that was not reattached properly despite the fact that I mentioned it to Andrew when he came out during the installation. I pointed it out & said 'will that be put back the way it was' and he assured me it would.I'm 79 years old and I feel I'm being taken advantage of. Furthermore, I feel the agreement I signed is not worth the paper it is printed on if I can't get anyone to respond to me. My guarantee is supposed to be good for 25 years; but, if no one is actually on the other side to help me with the simplest request, what good is it. I plan to go to the Better Business Bureau to complain.My phone number is: 440-461-4208. Call me with some answers.
Home Genius was not the lowest bid I received for this project. In fact, it was the highest but they were the only ones who took the time to explain to me what I was getting for my investment. Everyone was very informative and thorough throughout the process.
Found it difficult to contact your office and telephone messages were not answered promptly.
I had one issue with the entire process and that was the project manager. He was rude and was trying to get his workers to "cover up" big holes in the plywood with just the siding and not replace the sheets of plywood. Once that was resolved, everything was done correctly.
The workmanship was exellent, the garage roof looks great. Dealing with Joe in sales and Andrew as a project manager was not a pleasant experience. Project Manager Dwayne Gentles was great to work with and he finished the project by cleaning up the issues I had after the installation was completed.
Excellent service. Everyone was pleasant. Would recommend and definitely use again.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Genius Exteriors- Twinsburg as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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