Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my as they did the job I requested them to do.

Areas Of Satisfaction

Areas Of Satisfaction - Home Exterior Systems, LLC met and exceeded my expectations with the quality of the work.

If I had to do this project again, I would 100% choose Home Exterior Systems, so much so that I intend to have them replace my roof sometime in the next year or two. Anyone considering having their home done with James Hardie siding should feel confident that you will receive a top-notch job.

Areas Of Satisfaction

Areas Of Satisfaction - They fixed a roof leak due to incomplete flashing, that the original roofing contractor failed to remedy.

Areas Of Satisfaction

Areas Of Satisfaction - Materials, workmanship, installation time, professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - professionalism, customer listen and response, responsibility

Recognized Excellence

Recognized Excellence - Jorge Correa, outstanding leadership, serious, professional, always looking out for customer's needs and responding accordingly

I trust that they will do quality work using the best materials available for our projects.

Additional Comments

Additional Comments - Have used them for a few projects on our house and have been pleased with the quality of workmanship and materials.

Areas Of Satisfaction

Areas Of Satisfaction - Solutions to unique problems were well thought out and saved us additional expenses.

Recognized Excellence

Recognized Excellence - Was pleased with the project manager and the whole crew.

Lead Source

Lead Source - I heard about them from one of our neighbors who used them previously.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the quality and their timeliness on the project.

Recognized Excellence

Recognized Excellence - We've used them for three projects at this point. On the second project, there was a discrepancy in an order of our windows, which was not necessarily anyone's fault, aside from some lack of clarity. Both Patrick and George handled it extremely professionally. We really appreciated how it was taken care of.

Lead Source

Lead Source - I learned about Home Exterior Systems, LLC when they completed a prior job for us some years ago, so we hired them for this bigger job.

Areas Of Satisfaction

Areas Of Satisfaction - It was all great, which met my expectations. I have nothing to complain about.

I would 100% recommend Home Exterior Systems to a friend. Very easy to work with, thorough, and very responsive. We love that the couple who owns it stays involved in every aspect of their business.

Yes, I would recommend Home Exterior Systems to a friend because of their commitment to quality work.

Concern For Needs

Concern For Needs - I called Home Exterior Systems and spoke to Vicky McCollim. I explained my current issues with cedar siding on my 43-year-old home, and she shared the benefits of Hardie Plank cement siding, which gives homeowners a 30-year warranty that is transferrable.

Follow Up

Follow Up - Caleb McCollim came out within a week to estimate the project. A few days later, he emailed the estimate.

Project Manager Professionalism

Project Manager Professionalism - Paul Martinez was courteous and professional. He gave me his card and told me I could call or text whenever needed.

Professional & Organized

Professional & Organized - Home Exterior Systems is a family owned and operated business. They seem proud of their reputation and work hard to maintain it.

Clean & Safe

Clean & Safe - The workers cleaned up the worksite at the end of each day.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - I understand that installation of Hardie Plank siding is more

Value

Value - Although the cost was more than I had expected, I am comfortable knowing that the fiber cement siding isn't combustible, resists pests, helps protect my home from the elements without warping or rotting and is low maintenance.

Lead Source

Lead Source - Through the Hardie Plank website. They recommended only a few qualified Hardie Plank contractors in the area.

Areas For Improvement

Areas For Improvement - The job took longer to complete than expected.

Areas Of Satisfaction

Areas Of Satisfaction - They were meticulous craftsmen, cleaned up the worksite at the end of each day and communicated appropriately.

Recognized Excellence

Recognized Excellence - Vicky McCollim offered a lot of information and checked up on the progress often. Gilbert, the handyman, was very helpful and efficient.

Additional Comments

Additional Comments - All of their employees that worked at my home were considerate and hardworking.

We initially contracted with HES to install Hardieplank siding and paint our house and garage. We then discussed a further project to build a storage structure with an attached porch and install new patterned concrete patio. All the work was completed beautifully and within our budget. We would recommend HES wholeheartedly and will consider them first for any future projects.

Areas Of Satisfaction

Areas Of Satisfaction - Originally we had them install Hardieplank siding and paint all trim areas of house and garage and we were so pleased with the work we had them build a storage structure with porch and install patterned concrete patio. All the work was beautifully done.

Communication

Communication - The communication was excellent, from the office staff to the project manager to the work crew to the Owner.

Quality Of Workmanship, Materials, Crew

Quality Of Workmanship, Materials, Crew - This is where this company really shines. The crew went above and beyond to make sure I never will have water damage behind my siding again. They explained to me how the previous siding was installed incorrectly and how it was flashed wrong. They showed me what they did to correct the problems and why their system will prevent any more leakage.

Additional Comments

Additional Comments - I highly recommend this company. Not only will you receive a great job, but you will have peace-of- mind.

Should anyone ask I would HIGHLY RECOMMEND

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded every expectation, even pointed out and suggest

Areas Of Satisfaction

Areas Of Satisfaction - Home Exterior Systems is very professional, the workmanship and finish product was outstanding. We would definitely use them again in future projects.

I had a nine-inch hole punched through the Hardie Plank on the back of my garage by a careless lawn technician. Vicky worked with me to get this small repair estimated and scheduled. Gilbert came to the house and did a fantastic job removing the two broken planks and replacing them. Then he got matching paint so you cannot tell there had ever been any damage. Overall, an excellent experience.

Areas Of Satisfaction

Areas Of Satisfaction - After replacing and painting the damaged Hardie Plank on the garage, the workman also touched up paint issues on the back of the garage that were previously painted with the wrong color by homeowner. This was unexpected and appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - Exterior Systems, LLC meet and exceed my expectations in their patience and customer service.

Recognized Excellence

Recognized Excellence - I would like to recognize Junior for his exceptional service; he was the main guy leading the project.

Additional Comments

Additional Comments - I will definitely use Home Exterior Systems, LLC again.

Responsive, communicative, got the work done on time and done well! Very happy

Although they were on the higher end of the contractors I called. Them being punctual, knowledegable, efficient, professional, courteous, and on top of every single detail makes me extremely satisfied that I chose them over the rest. Would repeat with them anytime.

Areas For Improvement

Areas For Improvement - None, absolutely everything above and beyond my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - All of them, personnel was professional, courteous, time minded, and work safely. Company provides workers with proper personal protection equipment.

Additional Comments

Additional Comments - I'm thankful that I chose them. Looking forward to have them work for our home anytime we need it.

From start to finish my project was well thought out, well organized and well executed. Perfect!

Needs Met

Needs Met - Caleb did a great job. He understood our needs and was able to present a great solution.

Project Manager Professionalism

Project Manager Professionalism - Paul and his crew were superb. Paul was available and had a good relationship with his crew.

Clean & Safe

Clean & Safe - This was maybe the most impressive area. Every evening the crew thoroughly cleaned up and put away their tools for the next day.

Quality Of Workmanship, Materials, Crew

Quality Of Workmanship, Materials, Crew - I consider myself pretty particular about quality of work, again HES was able to satisfy our needs. Any minor issues were quickly addressed and corrected.

Value

Value - Compared with other /quotes we received HES is very affordable.

Areas Of Satisfaction

Areas Of Satisfaction - Job site clean up - this was really exceptional.

Recognized Excellence

Recognized Excellence - Everyone. Office staff was great. Caleb was great. Paul and his crew were great.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met my expectations.

Additional Comments

Additional Comments - I would like to give a thank you to Home Exterior Systems and Paul. I'm looking forward to doing more work on this house and other properties in the future.

Areas Of Satisfaction

Areas Of Satisfaction - Home Exterior Systems met my expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Jorge for his exceptional service, he was the fellow who directed the job, as well as the crew leader for the actual construction and painting. The crew leader was outstanding.

Home Exterior Systems was very personable, professional, and wanted to make sure the job was done correctly and perfectly.

Project Manager Professionalism

Project Manager Professionalism - The project manager was definitely professional and courteous.

Areas Of Satisfaction

Areas Of Satisfaction - Home Exterior Systems exceeded my expectations.

There is no real reward in giving a recommendation, but an exception has been made for HES. I have, and will continue to, recommend them.

Sales Solutions

Sales Solutions - At times, HES guided me to where I needed to go. Responded with good solutions to all my requests and concerns.

Follow Up

Follow Up - Always kept informed during the project.

Communication

Communication - Various personnel representing different responsibilities offered constant support throughout the process when necessary.

Project Manager Professionalism

Project Manager Professionalism - The project manager was involved from the very beginning to the very end of my projects. I have never had a better one.

Professional & Organized

Professional & Organized - I'm 72 years old and have hired several contractors in my lifetime. HES is the very best I have ever dealt with and far exceeded normal expectation. And , no, I am not related to anyone with this organization!

Quality Of Workmanship, Materials, Crew

Quality Of Workmanship, Materials, Crew - The crew was knowledgeable, thorough and professional.

Value

Value - The quality of the work performed exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I picked HES after blindly researching for a contractor online. What got my attention originally was their top rating as an installer of James Hardie Siding. Siding was one of the projects I needed, and once I started conversation with HES, I quickly felt I had probably made a good choice. I was so glad I made the decision to hire them.

Additional Comments

Additional Comments - HES reflects all the qualities that come with a "successfully" run family business.

Yes I recommend Home Exterior to anyon.

Needs Met

Needs Met - Jorge Correa was very professional and patient with my questions. He did an excellent job in preparing the quotation and reviewing several options. He also make several visits to see how the crew was doing during and then followed up after the job was completed.

Sales Solutions

Sales Solutions - Your online systems, the house pictures and overall sales process was great.

Recognized Excellence

Recognized Excellence - "Uncle" Jeorge and his crew were excellent! On time, cleaned up each day, professional, super efficient, overall a great job from tear off of the siding to the install and painting. Very productive, no wasted time, they went above and beyond my expectations.

Additional Comments

Additional Comments - Several of my neighbors commented how impressed they were with your installation crew and the final project.

Recognized Excellence

Recognized Excellence - Jorge Correa has gone above and beyond my expectations to make sure all of my properties have been treated to the upmost quality of workmanship and materials.

Areas Of Satisfaction

Areas Of Satisfaction - I like the overall job, cleanliness, and professionalism. I get compliments from my friends and family.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. They did a great job!

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything.

Areas For Improvement

Areas For Improvement - They were great and I recommend them to neighbors all the time. I'm placing a second order with them now. They are professional and responsive. I never felt pressured. They are probably one of the best contractors I've ever dealt with.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work, the cleanliness, and the responsiveness.

Recognized Excellence

Recognized Excellence - I would like to recognize the whole team, including Leslie in the office, George and his team, and Pat and Ray have been very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the response from the construct crew and ownership.

Recognized Excellence

Recognized Excellence - The construction team/builders were exceptional. I do not remember their names. I think there were three of them here. They were good and had good craftsmanship.

Recognized Excellence

Recognized Excellence - Caleb, Leslie, Jorge

Everything was truly professional. They did everything they said they would do.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their knowledge.

Recognized Excellence

Recognized Excellence - Roger, in sales, was fabulous and checked in on me. Jorge has given me phenomenal advice, he could be a decorator. Vicky has been very patient with me and keeps me calm.

In the past two and half years we have had 4 contractors, and we threw the first two out and were not happy with the third. Home Exteriors is the only company we have been happy with.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the overall quality of the workmanship.

Recognized Excellence

Recognized Excellence - I would like to recognize the project manager, Paul he did a really good job and Leslie Hawkins for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work.

Recognized Excellence

Recognized Excellence - I would like to recognize the entire group from the initial sales to the end of the project. Everyone presented themselves very professionally.

Project Manager Professionalism

Project Manager Professionalism - Jorge and Junior were excellent!

Clean & Safe

Clean & Safe - Junior kept the job site very clean

Areas Of Satisfaction

Areas Of Satisfaction - Jorge and Junior were great to work with professional, polite, and hardworking

Areas Of Satisfaction

Areas Of Satisfaction - Their very clear communication with me, and the quality of their work.

Recognized Excellence

Recognized Excellence - Paul. He very clearly explained every situation to me, to my neighbor, and to an adjuster Everyone was impressed with his knowledge.

We Loved working with Home Exterior Systems. Paul took great care of us!

Areas Of Satisfaction

Areas Of Satisfaction - Great work at a good price. They took care of any issues that came up and communicated with us about what needed to be done.

I am very satisfied with the work!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of work and communication with the project manager.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of completed work is simply outstanding.

Very professional, prompt, excellent detailed work, superior skilled team.

Clean

Clean - Daily cleaning for 6 consecutive weeks.

Communication

Communication - Excellent communication from team and from office

Quality Of Workmanship

Quality Of Workmanship - Mr Jorge Correa and his team were exceptional, they executed a large scale project that is technically challenging with precise detail.

Professional & Organized

Professional & Organized - The crew was always on time, never missed a day for the duration of the project which was 6 consecutive weeks.

Recognized Excellence

Recognized Excellence - We highly recognize Mr. Jorge Correa and his crew and commend them for an exceptional job! His knowledge of the whole project exceeded any person we interviewed. From day one he understood our complex and detailed project and turned a 40 year old house into a brand new modern home.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, skilled workmanship and reliability

Additional Comments

Additional Comments - We can’t stress enough how highly we recommend Home Exterior System, a family owned company, for their work ethics, reliability, and superior quality of work.

I am very satisfied of their quality of workmanship, the work crews and the products they used. HES partnered with us through the entire journey - even the follow up items after we had fully paid them. I never once felt like we were just another project on their schedule. Now I understand why a lot of their work is off of repeat customers and referrals.

Clean

Clean - The crews always cleaned up their material and put ladders tools off to the side away from heavy traffic areas.

Quality Of Materials

Quality Of Materials - I am convinced that HES uses the highest quality products on everything that went in to the windows, siding and patio construction. I tell neighbkrs the add-ons are more solid that the main structure. :-)

Quality Of Workmanship

Quality Of Workmanship - I cannot overstate the quality of work HES did. The crew was very knowledgable about the products they were using and they took great care in the details.

Professional & Organized

Professional & Organized - I felt that everyone from the owners down to each and every crew member had the same goal - to give my home the best products and workmanship that they possibly could.

Recognized Excellence

Recognized Excellence - This is a very long list :-) The owners. Pat, Vicky and Caleb were very good at partnering with us in design and material recommendations. They were always very transparent with us. The project manager Paul and the work crew, Angel, Fidel, Cuco and others were instrumental in making our vision become a reality.

Home Exterior Systems exceeded in everything I asked for and delivered with a friendly positive attitude.

Quality Of Materials

Quality Of Materials - I'm very satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in the workmanship. The workmanship was outstanding!

Safe

Safe - They were very professional.

Quality Of Workmanship

Quality Of Workmanship - They have very extensive training for their workers. The workers are very knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - Home Exterior Systems met all of my expectations.

Home Exterior Systems is one of the best contractors I've worked with. They paid attention to detail and told me in a timely manner what material they're going to use.

Lead Source

Lead Source - The previous contractor that I had, I didn't like his work. I called Home Exterior Systems to come to fix the things that I didn't like.

Additional Comments

Additional Comments - Home Exterior Systems is one of the best contractors that I've worked with. They'll end up being the only company I'd work with in the future. They're going to be in all contracts going forward.

Lead Source

Lead Source - I heard about them from a friend.

Areas Of Satisfaction

Areas Of Satisfaction - They did quality work.

They worked hard to find a solution that stayed within my budget. The work was excellent and they were very professional.

Areas Of Satisfaction

Areas Of Satisfaction - They were patient with me, were willing to help me figure it out, and adjusted the project to my budget.

Additional Comments

Additional Comments - They were absolutely excellent.

Areas For Improvement

Areas For Improvement - Great job

Areas Of Satisfaction

Areas Of Satisfaction - Excellent work and great service

Additional Comments

Additional Comments - Great job done fast

Areas For Improvement

Areas For Improvement - The actual work met, if not exceeded, my expectations. It was the upfront estimate process that I would have liked to have been better.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the actual work.

Recognized Excellence

Recognized Excellence - I would like to recognize the crews that did the work.