Patrick,I also want to let you know I am really impressed with HES, from the office staff to the guys working in the field. Communication has been excellent at all levels. Leslie and Vicky were very responsive when I called. Paul, has been on top of everything and has been great to work with. The foremen in the field were very easy to work with and I appreciated that they took the time to listen to my inputs and we worked together to find any underlying problems while do the siding that were roof related. This really was big deal to me and was one of the main reasons I chose to have you guys install my roof. I actually had another contractor lined up. I saw them do a roof on another house and noticed their inattention to detail and was concerned I would have to practically check on them every ten minutes to make sure nothing was overlooked. After seeing your siding crew work I was confident that the roofing crew would be just as diligent and attentive to detail and they were. Jesus and company were quick without compromising quality. Lastly the touch up done after the roofing job was done was greatly appreciated. Angel even took the time to clean up items that no one would have even seen.I have already recommended HES to my neighbor who is looking to have siding installed. Hopefully he gives you a call for his own benefit.I will be sure to let everyone know who worked on my house. HES has been the best contractor I have worked with.Regards,Paul P.
They did a fantastic job! they were on time and professional!
Great job! We made a few changes along the way and they were extremely helpful and accomodating.
Kudos to the salesman Bart, he was excellent in presenting the product and making it user friendly. Also, the foreman George, he was very helpful in answering any questions I had. He took time out to satisfy my questions. Excellent job for both of them.
From the initial sales meeting until final project completion, Home Exterior Systems, LLC kept me fully apprised of their scheduling and material deliveries. I was able to communicate with company representatives at any time via phone calls, emails, and the BuilderTrend software that they use.
The quality and professionalism exhibited by Home Exterior Systems was excellent. This includes the entire experience including sales, front office and most especially the project manager and crew. We highly recommend them to any one considering exterior upgrades.
We've already recommended to our neighbor
Areas Of Satisfaction - Quality and timely completion of the work. Courtesy of the crew.
Current Referrals - We've already recommended you to our neighbor
Recognized Excellence - Bart was an amazing salesperson. He was straightforward and honest and didn't make me feel pressured.
Additional Comments - From the moment we decided to contract with them, we had constant communication from the home office, which helped build trust in Home Exterior Systems, LLC.
Areas Of Satisfaction - I am most satisfied with the project manager, George. He was very attentive to our needs and was willing to make adjusts to make us completely satisfied.
They were fantastic! I was so pleased with everything that they did.
Areas Of Satisfaction - The project manager communicated with us very well and kept everything on track.
Recognized Excellence - The project manager, George, was great.
Recognized Excellence - I would like to recognize the owner and his wife.
Areas Of Satisfaction - I was satisfied with the level of professionalism, they cleaned up afterwards, and they were very organized. Everything was great.
Current Referrals - If I did I would certainly recommend them.
Additional Comments - They did what they said they were going to do and they did it very well. They came up with some very creative solutions to some problems we ran into, and that just came from their level of experience.
Areas Of Satisfaction - job was done efficiently, quickly and cleanly
Recognized Excellence - Everyone did a great job.
Very professional and met their commitments.timely. Would engage them again if services needed.
Recognized Excellence - Paul (job supervisor)l promptly addressed any matters that need attention upon my inquiry.
They were very professional and the workmanship was of the highest quality.
Areas Of Satisfaction - I was satisfied with the communication, speed, and accuracy of the installation.
Recognized Excellence - The whole organization worked well together.
After several quotes, HES produced a detailed and thorough quote for the work of residing my entire house. The price was very reasonable, the work and crew assigned to me were hardworking, thorough and kept things clean, before and after job. There was no slack, they worked as soon as they arrived 7:30am/8am until 6pm.Very attentive, very respectful/polite, questions were always answered. Jorge, Project mgr, was especially very detailed oriented which I greatly appreciated. No pressure, they let me have time to decide.Recently retired, this was a BIG deal for me since i will live here the rest of my life, and i do not accept work "halfway" done or just to get by.There are no perfect jobs of this size, but I would say this job was 99.9%. I would 125% recommend HES w/Bart, Leslie and Jorge, and his crew, to anyone who wants a great facelift for their home.
They are very professional and do a good job.
Areas Of Satisfaction - I am super impressed with how quickly they did everything. The crew came in, did what they said they would do, and were really quick. The results were really nice.
I was satisfied with the workmanship, the professional approach to everything, and especially communication. Leslie was very good at letting me know every change. The communication is what most stood out for me.
Areas Of Satisfaction - I was most satisfied with the installation.
Areas Of Satisfaction - Prompt and curtious
I can not effectively express in the written word the level of satisfaction I have with Home Exterior Systems. The entire process went as advertised. The proposal was extremely detailed and priced out several items that may have been required on the vinyl to hardi conversion of my 30 year old home. The materials arrived and work started with adequate advanced notice when promised. The work crew was absolutely amazing - working hard, smart and safe like a military deployment of Seal Team Six with the mission objective to leave me highly satisfied - Mission accomplished! Change orders were minimal and very well explained and documented. Credits for items not needed were applied without me having to ask about it. Project timeline was advertised as 6 days and ready to paint. I was 100% complete with paint and a LOT of additional soffit framing in 7.5 days. That's what I call nailing the schedule. Total net add to original proposal with change orders and credits was less than one point five percent (1.5%). The same crew handled everything from demo, install, and paint. The job site was maintained in a clean and orderly fashion throughout the process. These guys treated my home as if it were their own. The only experience I have had with a contractor that I could be gone from home all day to be at work 60 miles away and not worry one time about the work taking place at my house. The use of builder trend was a neat plus as well. All project documents, proposal, and progress photos available to you 24/7 anywhere in the world with an internet connection. A great company, great people, high level of commitment and professionalism. This is hands down the best experience I have had outsourcing needed work at my home. Home Exterior Systems - engage them with confidence void of headaches and surprises! I am so impressed with the overall process, I would not hesitate to work for them! 100% satisfied. 100% value for my money.
Follow Up - Bart Marnitz did an exceptional job of outlining what to expect out of the proposal process and project execution. The proposal was nothing short of the best I had ever seen, and the cost details were superb. The whole process start to finish was exactly as advertised by Bart. I could not be happier. Easy going, has the technical details, answered all my questions immediately. A great communicator and representative of Home Exterior Systems and James Hardie Products.
Project Manager Professionalism - Jorge Correa was total awesomeness along with his crew. Jorge kept me apprised of what the daily work plan was day to day, and managed the effort to the plan while working in and around rain showers to exceed my expectations. Extremely professional as with the rest of the crew. The few change orders I had were explained very well and priced fairly. Jorge and crew are welcome at my place anytime they are in my area.
Quality Of Workmanship, Materials, Crew - Again, I can not say enough about Jorge and the crew. I was asked multiple times daily when I was out and about watching the magic happen if I was satisfied and if things were going in-line with my expectations. I was ecstatic to see one of the crew ( the other Jorge - uncle Jorge) have his son on staff. Its a great thing to give a young man an opportunity to learn a craft while spending time with his family. The entire crew functioned in perfect unison, like the 'Seal Team Six' of siding and paint.
Value - I solicited 3 bids. Home exterior systems fell just under the high bid and somewhat above the low bidder. The low bidder generally is the low bidder for a reason. I am very happy and relieved I went with Home Exterior Systems.
Areas For Improvement - My expectations were met 100%. If I was asked for anything I would change say if I owned the company, my only change would be a wrap or nice paint job on the tool and dump trailers. That's it. I wouldn't change a thing about the process, people or techniques used from start to finish.
Areas Of Satisfaction - A companies best asset is its people. Home Exterior Systems at all levels from the receptionist, sales, owners, and anyone of the guys on the work site presented themselves and their company in a very professional manner, were very diligent with their time on the job site, had an amazing 'economy of motion' in organizing materials / tools for the work at hand. I feel as if everyone involved in my project treated my property as if it were their own. The workers left me with the impression that they treat the company as their own company rather than just working for someone. They were very proud to be affiliated with Home Exterior Systems. Nothing but positive energy from all the crew and staff.
Additional Comments - I could not be more happy with Home Exterior Systems. I have been telling everybody that asks me about the experience to 'Engage Home Exterior Systems With confidence void of headaches or surprises!!!'
Areas Of Satisfaction - The House looks good.
Areas Of Satisfaction - I am most satisfied with the beginning to the end. They kept me informed & I knew about changes before the happened.
Recognized Excellence - I would like to recognize my salesman for his exceptional service.
This is my fourth time to use them and I will use them again. I have been very, very happy with their workers and everything about the company.
Areas Of Satisfaction - I was most satisfied with the quality of the workmen and the fact that they say that they will be there at a certain time, and they are there at that time. I am also satisfied with the quality of the materials.
We were very pleased and happy. They were very professional and very nice. We are very happy.
Areas Of Satisfaction - I love my windows and siding.
Additional Comments - I am very happy and pleased with them.
The workmanship & materials were both excellent. I expected that, based on ratings from other people. However, I was extremely pleased at the EXCELLENT communication they had with us. They were far and away the BEST at keeping us updated on progress and answering questions. No other company I've ever worked with has even come close to HES's professionalism in the communication area!
Areas Of Satisfaction - 1 - Communication - easy to contact and always got back to us quickly. And they initiated contact when needed (ex: letting us know when they had to change a date due to weather conditions).2 - Dependability - They always followed through on providing the services they promised. 3 - Personnel - Their workers stayed focused on their jobs. Also, I liked the way the supervisor treated the installation workers, guiding instead of yelling and giving them sufficient breaks. That shows me that their skills are valued by the company, which I believe to be important to the quality of the final product. I have seen workers treated terribly by other companies and I would never hire those companies again.
Recognized Excellence - Paul and Leslie. Paul for the oversight he provided on the job at our house. Leslie for always responding to our phone calls with the information we needed.
Areas Of Satisfaction - Everyone was very professional. ALL details were spelled out and priced upfront so I knew what was going to happen and what it would cost. (You are provided with spreadsheets, which were updated as the project progressed.) Everything was done on time. Very satisfied with the company and the resulting work.
Areas Of Satisfaction - (1) The salesman was excellent and knowledgeable (Bart)(2) The owner is a very good, reasonable, and courteous professional and a great communicator(3) The crew are by and large very professional and appear to be trained and skilled(4) The materials used are very good quality and as promised.(5) Each job was completed on time and the clean up of debris was thorough.(6) I appreciate how they managed job updates, job communications, payments, etc all through buildertrend app and website. I thought this was quite cool.(7) I really liked how they fixed the flashing on my roof.
Recognized Excellence - Bart - sales,Chris (?) - windows project,Paul & crew - siding projectPatrick - owner
Areas Of Satisfaction - The quality of the work and professionalism of the crew.
Recognized Excellence - Jr and the whole crew did an excellent job, they were very well organized and got the work done in timely manner.
Areas Of Satisfaction - The overall experience was very good. We didn't feel pressured. They were genuine, and were able thoroughly explain the process, and come up with alternate solutions when necessary.
We can't say enough about how please we were with the job Home Exterior Systems did on our house. Our experience started with the salesperson, Bart Marnitz coming to our house and giving us the estimate. He was very professional and was able to answer all our questions honestly. Bart did an awesome job with the estimate including pictures of what was to done on the project. Honestly Bart sold us on going with Home Exterior Systems.thank you Bart! We also had a lot of contact with Leslie Hawkins, Leslie kept us informed on when the start date on the project would begin. We had several conversations about the project and always kept us well informed. She would always respond quickly if I had to leave a message. Thank you Leslie for your professional way of doing business. Now to the actual construction project. Jorge Correa was our project manager. I can't say enough about how professional Jorge and his crew were. It was amazing to watch them do the work on our house. What a crew of craftsmen. I felt our house was not easy to do, being a 2 story with a lot of steep angles to work with. They handled everything perfectly. We felt they treated our house like it was one of their own. What a beautiful job they did on our house, we are so happy with the job. The house looks brand new. Jorge answered all of our questions and kept us well informed about the project. Jorge thank you and your crew for everything, we appreciated all the hard work. We also had a door and 2 windows installed by Home Exterior Systems and again they did a professional job with those projects also. Also thanks to the McCollim's, who I also had contact with, you should be proud of the business you have! If you want a professional business with high quality craftsman doing your project I would HIGHLY recommend Home Exterior Systems.
Areas Of Satisfaction - Quality of work, just have to look at the finished project.Communication, always well informed and answered any questions
I highly recommend Home Exterior Systems. They could not be better. They have been very good in communicating with me.
The whole process from the presentation of the project to the end was very smooth. Of all the bids for the project, the one for HES had the best price. I was kept well informed throughout the project and all members of the company were extremely courteous. The transformation of my house with the new Hardie siding and gutters was beyond my expectations and I would definitely recommend HES to others.
Communication - The communication was great! Leslie kept me informed through the whole process with many updates. The use of the Builder Trend ap helped me keep track of progress and was easy to use.
Quality Of Workmanship, Materials, Crew - I am very satisfied with the quality of the siding and gutters installed. The construction crew worked well together and were very courteous.
Areas For Improvement - No areas fell short of my expectations-they far exceeded them.
Recognized Excellence - Thank you to:Bart, Leslie, Jorge, entire Crew, Vicki, Pat and Caleb!You were all fantastic!
Areas For Improvement - We have no complaints with Home Exterior Systems, LLC. They arrived on time and worked thoroughly throughout the day. We had a good crew that worked on our home.
Areas Of Satisfaction - The crew did everything very professional as far as getting in and out. Very satisfied with the overall project which was all new windows and all exterior siding.
The complete experience was a confidence building exercise. We had seen the crews work on our neighbors home and heard his endorsement before contact. When Jay Sanchez came out for the initial walkdown, there was no feeling of pressure. We had plenty of time to discuss fully the "whats and whys" of our options. Once we had agreed, and with all in writing, the project moved on scedule to its conclusion. Communication with all who were involved was excellent. We are very happy and recommend these folks.
Areas For Improvement - NONE !! Having struggled through previous home improvement projects we were impressed by the fact that everything went step by step per plan.
Areas Of Satisfaction - Professionalism and cleanliness.
Additional Comments - GOOD JOB!
They turned my house from drab to fab! They did a great job by paying attention to the details. The workers were always polite, professional and courteous. I loved that they left the outside work area clean every day and I didn't have to worry about nails or debris. I highly recommend Home Exterior Systems for any siding jobs!
Areas Of Satisfaction - The job was done in stages and everyone knew their job well. They would stop and answer any questions I had and were always patient and polite with me.
Recognized Excellence - Jay and his whole crew did a fantastic job! They should be the standard that all teams should be like!
Home Exterior Systems gave us the lowest quote, and in my opinion did the best job. The work looks very well done, and some extras were included at a very reasonable price. I couldn't be more satisfied with the outcome.
Areas Of Satisfaction - Good quality of work done Very good sales representative
Recognized Excellence - Keith Fogt this is our 2nd project together
Areas Of Satisfaction - I was most satisfied with how receptive to my concerns they were.
The crew that has been working on my house has been very professional and amazing at taking care of problems that they have run into.
Areas For Improvement - They did not fall short of my expectations, in fact, they have surpassed my expectations.
They were professional and did the work on time. They communicated well with me and made sure that they answered all of my questions.
Areas Of Satisfaction - I was most satisfied with their professionalism while working on the job and the materials they used. I am satisfied with everything overall.
The entire process went well, everyone was professional and courteous.
Areas Of Satisfaction - The open line of communication
Recognized Excellence - The entire Home Exterior Team.....from the top to the bottom
Areas Of Satisfaction - I was most satisfied with timeliness and overall quality in the finished work.
Recognized Excellence - I would recognize the installation crew(the laborers who had the tape measures, air compressors, and saws) that did the work on my home. I would also recognize the owners, Vicky and Pat.
Areas Of Satisfaction - Our sales person was fantastic and provided plenty of information regarding our job and any questions we had. I do feel that while our job took much longer than it should have the office staff was always polite and good at returning our calls and were very polite when we called to report any issues we had.
Areas Of Satisfaction - I was most satisfied with the communication that they provided. I was delayed in giving the green light on the project. when I did get back on the project they were very responsive. The project manager came out and gave solutions that we ended up implementing. They were very valuable solutions. We had leftover material they used and only charged for the cost of labor which was nice. Overall, I was impressed with the company.
Areas Of Satisfaction - Installation of Hardi-Plank around house, installation of windows. They also went out of their way to cover exposed conduit pipes on our patio & covered any holes in attic where varmints were entering. We are extremely pleased with this company and plan to use them again in the near future.
We recently decided to redo our siding, roof and gutters. We did extensive research of Hardie siding and for the right contractor. After meeting with 4 contractors, we decided to go with Home Exterior Systems. We found their reputable reputation in Houston, product knowledge, and patience in helping us select the right products and color scheme for our house was the right decision. We also replaced a door and converted a window to a door off the pool area. From the owner’s son, Caleb, to Jorge, (Siding Team Mgr), Paul (Roofing Team Mgr),Tommy (Gutter Team Mgr), and Leslie were all professional, knowledgeable, answered our continued questions, offered solutions during the project, and kept the project on schedule. Suggestions they offered, we feel were the right choices and would benefit us long term. We’ve gotten so many wonderful compliments on the new look of our home. I love my new home!! We highly recommend Home Exterior Systems!
Areas For Improvement - It was such a pleasant experience thoughout the entire project.
Areas Of Satisfaction - When meeting with Sales Rep, Caleb McCollim, he took his time explaining the process for the extensive work we were looking to do. He offered suggests to standards when discussing some of the esthetic changes we wanted to make. Quite frankly, talking to Caleb about the project was so comfortable and it just felt right to select Home Exterior Systems.
Recognized Excellence - To all Crews -- you all were such a pleasure to work with. You attention to details and customer services was exceptional. Jorge Correa and his Siding Crew.Leslie (office scheduler)Tommy and his Gutter CrewPaul and the Roofer Crew
Additional Comments - A big THANK YOU to Caleb, Leslie, Jorge, Paul and Tommy (and everyone on their respective Teams) for making our home renovation project a pleasant experience.
I was impressed with the workmanship, the workers, and the office staff. I felt that they did an excellent job. Very professional!
Communication - They definitely did.
Clean & Safe - I was amazed! When they first came to put the Hardie plank in, my yard was cleaner when they left than when they came.
Areas Of Satisfaction - I was most satisfied with the painting job. The preparation for the painting job was immaculate.
Recognized Excellence - They all gave good service.
Additional Comments - Best experience of any work we’ve had done on our house.Great people and exceptional results.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Exterior Systems, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys