Communication - The communication was excellent, from the office staff to the project manager to the work crew to the Owner.
Quality Of Workmanship, Materials, Crew - This is where this company really shines. The crew went above and beyond to make sure I never will have water damage behind my siding again. They explained to me how the previous siding was installed incorrectly and how it was flashed wrong. They showed me what they did to correct the problems and why their system will prevent any more leakage.
Additional Comments - I highly recommend this company. Not only will you receive a great job, but you will have peace-of- mind.
Should anyone ask I would HIGHLY RECOMMEND
Areas Of Satisfaction - They exceeded every expectation, even pointed out and suggest
Areas Of Satisfaction - Home Exterior Systems is very professional, the workmanship and finish product was outstanding. We would definitely use them again in future projects.
I had a nine-inch hole punched through the Hardie Plank on the back of my garage by a careless lawn technician. Vicky worked with me to get this small repair estimated and scheduled. Gilbert came to the house and did a fantastic job removing the two broken planks and replacing them. Then he got matching paint so you cannot tell there had ever been any damage. Overall, an excellent experience.
Areas Of Satisfaction - After replacing and painting the damaged Hardie Plank on the garage, the workman also touched up paint issues on the back of the garage that were previously painted with the wrong color by homeowner. This was unexpected and appreciated.
Areas Of Satisfaction - Exterior Systems, LLC meet and exceed my expectations in their patience and customer service.
Recognized Excellence - I would like to recognize Junior for his exceptional service; he was the main guy leading the project.
Additional Comments - I will definitely use Home Exterior Systems, LLC again.
Responsive, communicative, got the work done on time and done well! Very happy
Although they were on the higher end of the contractors I called. Them being punctual, knowledegable, efficient, professional, courteous, and on top of every single detail makes me extremely satisfied that I chose them over the rest. Would repeat with them anytime.
Areas For Improvement - None, absolutely everything above and beyond my expectations.
Areas Of Satisfaction - All of them, personnel was professional, courteous, time minded, and work safely. Company provides workers with proper personal protection equipment.
Additional Comments - I'm thankful that I chose them. Looking forward to have them work for our home anytime we need it.
From start to finish my project was well thought out, well organized and well executed. Perfect!
Needs Met - Caleb did a great job. He understood our needs and was able to present a great solution.
Project Manager Professionalism - Paul and his crew were superb. Paul was available and had a good relationship with his crew.
Clean & Safe - This was maybe the most impressive area. Every evening the crew thoroughly cleaned up and put away their tools for the next day.
Quality Of Workmanship, Materials, Crew - I consider myself pretty particular about quality of work, again HES was able to satisfy our needs. Any minor issues were quickly addressed and corrected.
Value - Compared with other /quotes we received HES is very affordable.
Areas Of Satisfaction - Job site clean up - this was really exceptional.
Recognized Excellence - Everyone. Office staff was great. Caleb was great. Paul and his crew were great.
Areas Of Satisfaction - All areas met my expectations.
Additional Comments - I would like to give a thank you to Home Exterior Systems and Paul. I'm looking forward to doing more work on this house and other properties in the future.
Areas Of Satisfaction - Home Exterior Systems met my expectations in all areas.
Recognized Excellence - I would like to recognize Jorge for his exceptional service, he was the fellow who directed the job, as well as the crew leader for the actual construction and painting. The crew leader was outstanding.
Home Exterior Systems was very personable, professional, and wanted to make sure the job was done correctly and perfectly.
Project Manager Professionalism - The project manager was definitely professional and courteous.
Areas Of Satisfaction - Home Exterior Systems exceeded my expectations.
There is no real reward in giving a recommendation, but an exception has been made for HES. I have, and will continue to, recommend them.
Sales Solutions - At times, HES guided me to where I needed to go. Responded with good solutions to all my requests and concerns.
Follow Up - Always kept informed during the project.
Communication - Various personnel representing different responsibilities offered constant support throughout the process when necessary.
Project Manager Professionalism - The project manager was involved from the very beginning to the very end of my projects. I have never had a better one.
Professional & Organized - I'm 72 years old and have hired several contractors in my lifetime. HES is the very best I have ever dealt with and far exceeded normal expectation. And , no, I am not related to anyone with this organization!
Quality Of Workmanship, Materials, Crew - The crew was knowledgeable, thorough and professional.
Value - The quality of the work performed exceeded my expectations.
Areas Of Satisfaction - I picked HES after blindly researching for a contractor online. What got my attention originally was their top rating as an installer of James Hardie Siding. Siding was one of the projects I needed, and once I started conversation with HES, I quickly felt I had probably made a good choice. I was so glad I made the decision to hire them.
Additional Comments - HES reflects all the qualities that come with a "successfully" run family business.
Yes I recommend Home Exterior to anyon.
Needs Met - Jorge Correa was very professional and patient with my questions. He did an excellent job in preparing the quotation and reviewing several options. He also make several visits to see how the crew was doing during and then followed up after the job was completed.
Sales Solutions - Your online systems, the house pictures and overall sales process was great.
Recognized Excellence - "Uncle" Jeorge and his crew were excellent! On time, cleaned up each day, professional, super efficient, overall a great job from tear off of the siding to the install and painting. Very productive, no wasted time, they went above and beyond my expectations.
Additional Comments - Several of my neighbors commented how impressed they were with your installation crew and the final project.
Recognized Excellence - Jorge Correa has gone above and beyond my expectations to make sure all of my properties have been treated to the upmost quality of workmanship and materials.
Areas Of Satisfaction - I like the overall job, cleanliness, and professionalism. I get compliments from my friends and family.
Areas For Improvement - They did not fall short of my expectations. They did a great job!
Areas Of Satisfaction - I was satisfied with everything.
Areas For Improvement - They were great and I recommend them to neighbors all the time. I'm placing a second order with them now. They are professional and responsive. I never felt pressured. They are probably one of the best contractors I've ever dealt with.
Areas Of Satisfaction - I was most satisfied with the quality of the work, the cleanliness, and the responsiveness.
Recognized Excellence - I would like to recognize the whole team, including Leslie in the office, George and his team, and Pat and Ray have been very responsive.
Areas Of Satisfaction - I was most satisfied with the response from the construct crew and ownership.
Recognized Excellence - The construction team/builders were exceptional. I do not remember their names. I think there were three of them here. They were good and had good craftsmanship.
Recognized Excellence - Caleb, Leslie, Jorge
Everything was truly professional. They did everything they said they would do.
Areas Of Satisfaction - I was most satisfied with their knowledge.
Recognized Excellence - Roger, in sales, was fabulous and checked in on me. Jorge has given me phenomenal advice, he could be a decorator. Vicky has been very patient with me and keeps me calm.
In the past two and half years we have had 4 contractors, and we threw the first two out and were not happy with the third. Home Exteriors is the only company we have been happy with.
Areas Of Satisfaction - I am most satisfied with the overall quality of the workmanship.
Recognized Excellence - I would like to recognize the project manager, Paul he did a really good job and Leslie Hawkins for their exceptional service.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Recognized Excellence - I would like to recognize the entire group from the initial sales to the end of the project. Everyone presented themselves very professionally.
Project Manager Professionalism - Jorge and Junior were excellent!
Clean & Safe - Junior kept the job site very clean
Areas Of Satisfaction - Jorge and Junior were great to work with professional, polite, and hardworking
Areas Of Satisfaction - Their very clear communication with me, and the quality of their work.
Recognized Excellence - Paul. He very clearly explained every situation to me, to my neighbor, and to an adjuster Everyone was impressed with his knowledge.
We Loved working with Home Exterior Systems. Paul took great care of us!
Areas Of Satisfaction - Great work at a good price. They took care of any issues that came up and communicated with us about what needed to be done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Exterior Systems, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys