Patrick,I also want to let you know I am really impressed with HES, from the office staff to the guys working in the field. Communication has been excellent at all levels. Leslie and Vicky were very responsive when I called. Paul, has been on top of everything and has been great to work with. The foremen in the field were very easy to work with and I appreciated that they took the time to listen to my inputs and we worked together to find any underlying problems while do the siding that were roof related. This really was big deal to me and was one of the main reasons I chose to have you guys install my roof. I actually had another contractor lined up. I saw them do a roof on another house and noticed their inattention to detail and was concerned I would have to practically check on them every ten minutes to make sure nothing was overlooked. After seeing your siding crew work I was confident that the roofing crew would be just as diligent and attentive to detail and they were. Jesus and company were quick without compromising quality. Lastly the touch up done after the roofing job was done was greatly appreciated. Angel even took the time to clean up items that no one would have even seen.I have already recommended HES to my neighbor who is looking to have siding installed. Hopefully he gives you a call for his own benefit.I will be sure to let everyone know who worked on my house. HES has been the best contractor I have worked with.Regards,Paul P.
They did a fantastic job! they were on time and professional!
Great job! We made a few changes along the way and they were extremely helpful and accomodating.
Kudos to the salesman Bart, he was excellent in presenting the product and making it user friendly. Also, the foreman George, he was very helpful in answering any questions I had. He took time out to satisfy my questions. Excellent job for both of them.
From the initial sales meeting until final project completion, Home Exterior Systems, LLC kept me fully apprised of their scheduling and material deliveries. I was able to communicate with company representatives at any time via phone calls, emails, and the BuilderTrend software that they use.
The quality and professionalism exhibited by Home Exterior Systems was excellent. This includes the entire experience including sales, front office and most especially the project manager and crew. We highly recommend them to any one considering exterior upgrades.
We've already recommended to our neighbor
Areas Of Satisfaction - Quality and timely completion of the work. Courtesy of the crew.
Current Referrals - We've already recommended you to our neighbor
Recognized Excellence - Bart was an amazing salesperson. He was straightforward and honest and didn't make me feel pressured.
Additional Comments - From the moment we decided to contract with them, we had constant communication from the home office, which helped build trust in Home Exterior Systems, LLC.
Areas Of Satisfaction - I am most satisfied with the project manager, George. He was very attentive to our needs and was willing to make adjusts to make us completely satisfied.
They were fantastic! I was so pleased with everything that they did.
Areas Of Satisfaction - The project manager communicated with us very well and kept everything on track.
Recognized Excellence - The project manager, George, was great.
Recognized Excellence - I would like to recognize the owner and his wife.
Areas Of Satisfaction - I was satisfied with the level of professionalism, they cleaned up afterwards, and they were very organized. Everything was great.
Current Referrals - If I did I would certainly recommend them.
Additional Comments - They did what they said they were going to do and they did it very well. They came up with some very creative solutions to some problems we ran into, and that just came from their level of experience.
Areas Of Satisfaction - job was done efficiently, quickly and cleanly
Recognized Excellence - Everyone did a great job.
Very professional and met their commitments.timely. Would engage them again if services needed.
Recognized Excellence - Paul (job supervisor)l promptly addressed any matters that need attention upon my inquiry.
They were very professional and the workmanship was of the highest quality.
Areas Of Satisfaction - I was satisfied with the communication, speed, and accuracy of the installation.
Recognized Excellence - The whole organization worked well together.
After several quotes, HES produced a detailed and thorough quote for the work of residing my entire house. The price was very reasonable, the work and crew assigned to me were hardworking, thorough and kept things clean, before and after job. There was no slack, they worked as soon as they arrived 7:30am/8am until 6pm.Very attentive, very respectful/polite, questions were always answered. Jorge, Project mgr, was especially very detailed oriented which I greatly appreciated. No pressure, they let me have time to decide.Recently retired, this was a BIG deal for me since i will live here the rest of my life, and i do not accept work "halfway" done or just to get by.There are no perfect jobs of this size, but I would say this job was 99.9%. I would 125% recommend HES w/Bart, Leslie and Jorge, and his crew, to anyone who wants a great facelift for their home.
They are very professional and do a good job.
Areas Of Satisfaction - I am super impressed with how quickly they did everything. The crew came in, did what they said they would do, and were really quick. The results were really nice.
I was satisfied with the workmanship, the professional approach to everything, and especially communication. Leslie was very good at letting me know every change. The communication is what most stood out for me.
Areas Of Satisfaction - I was most satisfied with the installation.
Areas Of Satisfaction - Prompt and curtious
I can not effectively express in the written word the level of satisfaction I have with Home Exterior Systems. The entire process went as advertised. The proposal was extremely detailed and priced out several items that may have been required on the vinyl to hardi conversion of my 30 year old home. The materials arrived and work started with adequate advanced notice when promised. The work crew was absolutely amazing - working hard, smart and safe like a military deployment of Seal Team Six with the mission objective to leave me highly satisfied - Mission accomplished! Change orders were minimal and very well explained and documented. Credits for items not needed were applied without me having to ask about it. Project timeline was advertised as 6 days and ready to paint. I was 100% complete with paint and a LOT of additional soffit framing in 7.5 days. That's what I call nailing the schedule. Total net add to original proposal with change orders and credits was less than one point five percent (1.5%). The same crew handled everything from demo, install, and paint. The job site was maintained in a clean and orderly fashion throughout the process. These guys treated my home as if it were their own. The only experience I have had with a contractor that I could be gone from home all day to be at work 60 miles away and not worry one time about the work taking place at my house. The use of builder trend was a neat plus as well. All project documents, proposal, and progress photos available to you 24/7 anywhere in the world with an internet connection. A great company, great people, high level of commitment and professionalism. This is hands down the best experience I have had outsourcing needed work at my home. Home Exterior Systems - engage them with confidence void of headaches and surprises! I am so impressed with the overall process, I would not hesitate to work for them! 100% satisfied. 100% value for my money.
Follow Up - Bart Marnitz did an exceptional job of outlining what to expect out of the proposal process and project execution. The proposal was nothing short of the best I had ever seen, and the cost details were superb. The whole process start to finish was exactly as advertised by Bart. I could not be happier. Easy going, has the technical details, answered all my questions immediately. A great communicator and representative of Home Exterior Systems and James Hardie Products.
Project Manager Professionalism - Jorge Correa was total awesomeness along with his crew. Jorge kept me apprised of what the daily work plan was day to day, and managed the effort to the plan while working in and around rain showers to exceed my expectations. Extremely professional as with the rest of the crew. The few change orders I had were explained very well and priced fairly. Jorge and crew are welcome at my place anytime they are in my area.
Quality Of Workmanship, Materials, Crew - Again, I can not say enough about Jorge and the crew. I was asked multiple times daily when I was out and about watching the magic happen if I was satisfied and if things were going in-line with my expectations. I was ecstatic to see one of the crew ( the other Jorge - uncle Jorge) have his son on staff. Its a great thing to give a young man an opportunity to learn a craft while spending time with his family. The entire crew functioned in perfect unison, like the 'Seal Team Six' of siding and paint.
Value - I solicited 3 bids. Home exterior systems fell just under the high bid and somewhat above the low bidder. The low bidder generally is the low bidder for a reason. I am very happy and relieved I went with Home Exterior Systems.
Areas For Improvement - My expectations were met 100%. If I was asked for anything I would change say if I owned the company, my only change would be a wrap or nice paint job on the tool and dump trailers. That's it. I wouldn't change a thing about the process, people or techniques used from start to finish.
Areas Of Satisfaction - A companies best asset is its people. Home Exterior Systems at all levels from the receptionist, sales, owners, and anyone of the guys on the work site presented themselves and their company in a very professional manner, were very diligent with their time on the job site, had an amazing 'economy of motion' in organizing materials / tools for the work at hand. I feel as if everyone involved in my project treated my property as if it were their own. The workers left me with the impression that they treat the company as their own company rather than just working for someone. They were very proud to be affiliated with Home Exterior Systems. Nothing but positive energy from all the crew and staff.
Additional Comments - I could not be more happy with Home Exterior Systems. I have been telling everybody that asks me about the experience to 'Engage Home Exterior Systems With confidence void of headaches or surprises!!!'
Areas Of Satisfaction - The House looks good.
Areas Of Satisfaction - I am most satisfied with the beginning to the end. They kept me informed & I knew about changes before the happened.
Recognized Excellence - I would like to recognize my salesman for his exceptional service.
This is my fourth time to use them and I will use them again. I have been very, very happy with their workers and everything about the company.
Areas Of Satisfaction - I was most satisfied with the quality of the workmen and the fact that they say that they will be there at a certain time, and they are there at that time. I am also satisfied with the quality of the materials.
We were very pleased and happy. They were very professional and very nice. We are very happy.
Areas Of Satisfaction - I love my windows and siding.
Additional Comments - I am very happy and pleased with them.
The workmanship & materials were both excellent. I expected that, based on ratings from other people. However, I was extremely pleased at the EXCELLENT communication they had with us. They were far and away the BEST at keeping us updated on progress and answering questions. No other company I've ever worked with has even come close to HES's professionalism in the communication area!
Areas Of Satisfaction - 1 - Communication - easy to contact and always got back to us quickly. And they initiated contact when needed (ex: letting us know when they had to change a date due to weather conditions).2 - Dependability - They always followed through on providing the services they promised. 3 - Personnel - Their workers stayed focused on their jobs. Also, I liked the way the supervisor treated the installation workers, guiding instead of yelling and giving them sufficient breaks. That shows me that their skills are valued by the company, which I believe to be important to the quality of the final product. I have seen workers treated terribly by other companies and I would never hire those companies again.
Recognized Excellence - Paul and Leslie. Paul for the oversight he provided on the job at our house. Leslie for always responding to our phone calls with the information we needed.
Areas Of Satisfaction - Everyone was very professional. ALL details were spelled out and priced upfront so I knew what was going to happen and what it would cost. (You are provided with spreadsheets, which were updated as the project progressed.) Everything was done on time. Very satisfied with the company and the resulting work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Exterior Systems, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys